Station Technician
Current
Honolulu
I am currently working as a Senior Lead/Field Technician. As a Senior Tech, i am called upon to help newly hired techs with their workload.. Directing techs with customer issues and network support. Daily workload consists of a combination of copper and fiber network facilities.. Both repairs and installs for residential and multi-line customers.. As one of the initial technicians who worked with others departments with the roll out of the IPTV Product dating back to 2010. The launch of the IPTV PRODUCT gave Hawaiian Telcom the competitive edge it needed. Working with HIGH-SPEED INTERNET speeds of BASIC 3M to 1G.. Trained to work with VIAVI (JDSU) Smartclass meters, FIBER OPTIC OTDR, and well as SPLICING 3M SM FIBER Connectors. Of the 30+years at Hawaiian Telcom, 28 years has been out in the field working directly with customer on both installs and repair tickets.