Stroe Claudiu Email and Phone Number

- Helpdesk level networking skills: - basic configuration to Cisco switches - Knowledge how to do a firmware upgrade to Cisco switches - Creating VLAN's and assign interfaces to a VLAN - Knowledge about subnetting, network calculation, trunks, channel group- Basic Linux skills (joining to AD, Sudo rights, etc.)- Experience with Azure AD- Troubleshooting RDP to an Azure AD-joined workstation- Experience granting permissions on Azure AD workstations- Experience joining MAC's to Azure AD - Troubleshooting the first log in on the laptop for the work from home users- Configuring printers on print server and on user pc- Install software, database, virtual machines for Training department- Working with VDI and Citrix Receiver for Training department- Troubleshooting VPN and RDP issues - Working and troubleshooting remote due to Covid-19 issue - Creating and installing certificates to the GDPR users- Strong knowledge about Windows image system- Efficient windows installing with the captured image- Troubleshooting Office 365 and Microsoft Teams- Troubleshooting the softphone application for the users who work from home

Creating, configuring and troubleshooting extensions (Avaya IP Office andFreePBX)-Migrating users and extensions from a pbx to another-Configuring and troubleshooting inbound and outbound routes-Experience with planning, designing, implementing, troubleshooting call routes-Configuring back-up routes for local and international calls-Experience with Automatic Route Selection and short-codes (ARS)-Experience with Avaya, Cisco and Yealink desk phones-Configuring auto-provision Cisco desk phones-Configuring trunks between pbxes-Configuring and troubleshooting soft phones (Avaya communicator, Zoiper and XLite)-Monitoring extension and calls (Avaya System Status and Monitor)

-Installing, updating and configuring PCs for the new employees-Assign and update objects on inventory for users-Creating accounts, according rights on share folders and admin rights-Unlocking, resetting and updating accounts.- Installing (software and hardware) and maintenance of IT equipment fromconference rooms-Responsible for diagnosing & resolving hardware, software & end users problems-Working with ticketing and inventory systems, deep knowledge of Jira-Working with company's pbx-Creating user accounts, extensions and respective configuration on VoIP phones-Troubleshooting VoIP problems-Developing the infrastructure and systems to meet the company's needs-Involved in the roll out of software updates and patches-Communicating with third party technical specialists-Maintaining a wide range of computer hardware and software programs.-Provide first support for network problems.-In-depth knowledge of Microsoft Windows client operating system

-Installing and configuring computer hardware, software, systems, networks, printersand scanners-Talking to clients and computer users to determine the nature of problems-Monitoring and maintaining computer system and networks- Troubleshooting system and network issues and diagnosing and solving hardwareor software faults-Setting up new users accounts and profiles and dealing with password issues-Responding within agreed time limits to call-outs-Prioritizing and managing many open cases at one time-Testing and evaluating new technology;-Managing stocks of equipment, consumables and other supplies-Records management from company pbx- Creating editing and managing email addresses