Stroe Monica Email and Phone Number
Customer service experience In Vodafone ( Provides courteous and efficient information service to existing or potential customers by responding to inquiries about the products, services, pricing, and contractual issues; to educate the customer to use the mobile phone and the accessory. The employee's focus is customer satisfaction. ) and RBS Bank; ( Provides courteous and efficient information service to existing or potential customers by responding to inquiries about the bank’s products, services, pricing, and contractual issues. The employee's focus is customer satisfaction.)I am an enthusiastic person, always willing to help and solve customer's issues.Supervisor experience in RBS Bank;To organize the activity in my team and diversified the activity for the agents with more experience and good results;Managing and measuring work;Building effective teams and motivating skills;Accurate and well organized working style;Recruitment and selection for non-managerial positions;
Karcher Romania
View- Website:
- kaercher.ro
- Employees:
- 60
-
Coordonator Customer Service And Data Protection OfficerKarcher Romania Mar 2020 - PresentBucharest, Romania -
Coordonator Customer Service And Data Protection OficerKarcher Romania Mar 2020 - PresentVoluntari, Ilfov, România -
Customer Service SpecialistKarcher Romania Feb 2018 - Mar 2020Bucharest, Romania -
Credit ControllerDanone Romania Oct 2016 - Feb 2018Bucharest, Romania
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Financial ConsultantAllianz-Tiriac Asigurari Nov 2015 - Mar 2017Bucharest, RomaniaAdvise clients from the portfolio;Promote and sell the company's products Participate actively in achieving monthly targetConsolidate customer portfolio and increase the portfolio. -
Asistent ManagerEurodiet Romania Jul 2015 - Oct 2015Bucharest, RomaniaI was involved in Call Center activity and projects. -
Call Center SupervisorRoyal Bank Of Scotland Oct 2007 - Apr 2014Bucharest, RomaniaEnsures both current and potential Consumer Bank customers receive the highest level of courteous and professional service by supporting the Phone Banking manager in implementing Phone Banking tactics and achieving department objectives. To do this, the employee must have well trained, knowledgeable, and motivated staff and communicate effectively with all related departments and teams- Thorough knowledge along with an adaptable handling of specific Call Centre, CustomerOperations, Loyalty&Retention, Complaints Procedures and Processes;- Building up Internal Training Team, with a wide portfolio of delivered topics, from systems &technical to soft-skills;- Recruitment and selection for non-managerial positions;- Broad experience in Customer Care area and Team Management experience for 7 years inbanking;- Project Manager for developing and implementing new functionalities for existing customersand new additions -
Customer Service RepresentativeRoyal Bank Of Scotland Group Jul 2005 - Oct 2007Bucharest, RomaniaProvides by phone courteous and efficient information service to existing or potential customers by responding to inquiries about the bank’s products, services, pricing, and contractual issues -
Customer Service RepresentativeVodafone Oct 1998 - Jul 2005Bucharest, RomaniaProvides courteous and efficient information service to existing or potential customers by responding to inquiries about the products, services, pricing, and contractual issues; to educate the customer to use the mobile phone and the accesorys.
Stroe Monica Education Details
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Extreme TrainingCourse Inspector / Reviewer Human Resources (Authorized Anc) -
Facultatea De Educație Fizica Și SportKinesiology And Exercise Science -
Academy Of Physical Education And Sports, Faculty Of KinetotherapyKinetotherapy -
Medical HighschoolMedical Asistent
Frequently Asked Questions about Stroe Monica
What company does Stroe Monica work for?
Stroe Monica works for Karcher Romania
What is Stroe Monica's role at the current company?
Stroe Monica's current role is Coordonator Customer Service & DPO at Karcher Romania.
What schools did Stroe Monica attend?
Stroe Monica attended Extreme Training, Facultatea De Educație Fizica Și Sport, Academy Of Physical Education And Sports, Faculty Of Kinetotherapy, Medical Highschool.
Who are Stroe Monica's colleagues?
Stroe Monica's colleagues are Mihai Sirzea, Dinea Vasile, Barnescu Florina, Cristian Nicula, Andrei Ivan, Bogdan Alin Banica, Catalin Spatar.
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