Stroe Monica

Stroe Monica Email and Phone Number

Coordonator Customer Service & DPO at Karcher Romania @ Karcher Romania
romania
Stroe Monica's Location
Bucharest, Bucharest, Romania, Romania
About Stroe Monica

Customer service experience In Vodafone ( Provides courteous and efficient information service to existing or potential customers by responding to inquiries about the products, services, pricing, and contractual issues; to educate the customer to use the mobile phone and the accessory. The employee's focus is customer satisfaction. ) and RBS Bank; ( Provides courteous and efficient information service to existing or potential customers by responding to inquiries about the bank’s products, services, pricing, and contractual issues. The employee's focus is customer satisfaction.)I am an enthusiastic person, always willing to help and solve customer's issues.Supervisor experience in RBS Bank;To organize the activity in my team and diversified the activity for the agents with more experience and good results;Managing and measuring work;Building effective teams and motivating skills;Accurate and well organized working style;Recruitment and selection for non-managerial positions;

Stroe Monica's Current Company Details
Karcher Romania

Karcher Romania

View
Coordonator Customer Service & DPO at Karcher Romania
romania
Website:
kaercher.ro
Employees:
60
Stroe Monica Work Experience Details
  • Karcher Romania
    Coordonator Customer Service And Data Protection Officer
    Karcher Romania Mar 2020 - Present
    Bucharest, Romania
  • Karcher Romania
    Coordonator Customer Service And Data Protection Oficer
    Karcher Romania Mar 2020 - Present
    Voluntari, Ilfov, România
  • Karcher Romania
    Customer Service Specialist
    Karcher Romania Feb 2018 - Mar 2020
    Bucharest, Romania
  • Danone Romania
    Credit Controller
    Danone Romania Oct 2016 - Feb 2018
    Bucharest, Romania
  • Allianz-Tiriac Asigurari
    Financial Consultant
    Allianz-Tiriac Asigurari Nov 2015 - Mar 2017
    Bucharest, Romania
    Advise clients from the portfolio;Promote and sell the company's products Participate actively in achieving monthly targetConsolidate customer portfolio and increase the portfolio.
  • Eurodiet Romania
    Asistent Manager
    Eurodiet Romania Jul 2015 - Oct 2015
    Bucharest, Romania
    I was involved in Call Center activity and projects.
  • Royal Bank Of Scotland
    Call Center Supervisor
    Royal Bank Of Scotland Oct 2007 - Apr 2014
    Bucharest, Romania
    Ensures both current and potential Consumer Bank customers receive the highest level of courteous and professional service by supporting the Phone Banking manager in implementing Phone Banking tactics and achieving department objectives. To do this, the employee must have well trained, knowledgeable, and motivated staff and communicate effectively with all related departments and teams- Thorough knowledge along with an adaptable handling of specific Call Centre, CustomerOperations, Loyalty&Retention, Complaints Procedures and Processes;- Building up Internal Training Team, with a wide portfolio of delivered topics, from systems &technical to soft-skills;- Recruitment and selection for non-managerial positions;- Broad experience in Customer Care area and Team Management experience for 7 years inbanking;- Project Manager for developing and implementing new functionalities for existing customersand new additions
  • Royal Bank Of Scotland Group
    Customer Service Representative
    Royal Bank Of Scotland Group Jul 2005 - Oct 2007
    Bucharest, Romania
    Provides by phone courteous and efficient information service to existing or potential customers by responding to inquiries about the bank’s products, services, pricing, and contractual issues
  • Vodafone
    Customer Service Representative
    Vodafone Oct 1998 - Jul 2005
    Bucharest, Romania
    Provides courteous and efficient information service to existing or potential customers by responding to inquiries about the products, services, pricing, and contractual issues; to educate the customer to use the mobile phone and the accesorys.

Stroe Monica Education Details

  • Extreme Training
    Extreme Training
    Course Inspector / Reviewer Human Resources (Authorized Anc)
  • Facultatea De Educație Fizica Și  Sport
    Facultatea De Educație Fizica Și Sport
    Kinesiology And Exercise Science
  • Academy Of Physical Education And Sports, Faculty Of Kinetotherapy
    Academy Of Physical Education And Sports, Faculty Of Kinetotherapy
    Kinetotherapy
  • Medical Highschool
    Medical Highschool
    Medical Asistent

Frequently Asked Questions about Stroe Monica

What company does Stroe Monica work for?

Stroe Monica works for Karcher Romania

What is Stroe Monica's role at the current company?

Stroe Monica's current role is Coordonator Customer Service & DPO at Karcher Romania.

What schools did Stroe Monica attend?

Stroe Monica attended Extreme Training, Facultatea De Educație Fizica Și Sport, Academy Of Physical Education And Sports, Faculty Of Kinetotherapy, Medical Highschool.

Who are Stroe Monica's colleagues?

Stroe Monica's colleagues are Mihai Sirzea, Dinea Vasile, Barnescu Florina, Cristian Nicula, Andrei Ivan, Bogdan Alin Banica, Catalin Spatar.

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