🔹 As the Head of the IT Department, I lead a team responsible for managing critical aspects of our organization's technology infrastructure. My role encompasses project management, technical team leadership, and overseeing our extensive IT setup, including 160 desktops, laptops, and 12 servers on HyperV.🔹 A significant achievement has been driving the successful implementation of key strategic projects and software solutions, particularly the Charisma ERP system. This comprehensive system covers sales, finance, production, accounting, warehousing, maintenance, fleet management, and human capital management, enhancing operational efficiency.🔹 My expertise extends to managing the export and import of EDI system files, aligning our business processes with Charisma seamlessly. I've also leveraged BI tools such as Tableau Software, Crystal Reports, and Qlik Sense to create business and operational reports, enhancing data-driven decision-making.🔹 With a decade of hands-on experience in MSSQL 08/12/16 and Windows Server 12/16/22, I bring a strong technical foundation to the table.🔹 I've successfully led the implementation and integration of software solutions like Optimall SFA, Logistic, Fleet Master, and CrossPointWMS, all tightly integrated with Charisma ERP. My role extends to participating in B2B meetings to ensure smooth IT process integration and managing equipment acquisition and configuration.🔹 Beyond project management, I ensure peak IT infrastructure performance through maintenance, alert monitoring, backup, restore, and scheduling. My expertise in system and database performance tuning contributes to our operational efficiency.🔹 Collaborating with departments, I identify opportunities to leverage technology for profitability, making IT a strategic asset.🔹 My portfolio showcases diverse IT and software implementation projects, marked by a strong track record of success and contributions to our organization's growth.