Josh S. work email
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Josh S. personal email
It's amazing that you're able to read this.Just think about it for a moment. We have the ability to transcribe our thoughts and watch as it reaches hundreds, thousands, even millions of people - something thought to be science fiction until only a few decades ago. It's truly incredible.Rethinking the possibilities in our world has transformed our planet exponentially. Modern technology, the Internet and A.I. are at the heart of this change. Blurring the lines between science fiction and reality is what draws me to technology and is the reason I have chosen to pursue my career in this sector.I began my IT career in support as a Service Desk Analyst at Clearly Gottlieb. After departing Cleary, I became an Infra Tech Support Analyst at Accenture. In these support roles my primary mission was to bring our internal personnel closer to technology, helping them to be as efficient as possible. This ensured they could collaborate with each other, domestic and international offices, as well as clients around the globe.My mission evolved once I became an IT Specialist III at Mailchimp. As a more seasoned technologist, my goal was to provide a stable and secure infrastructure and build experiences that require low-effort from end-users while yielding high results. As a recently promoted IT System Administrator I, I will continue this goal with even more meaningful contributions.I am a proud graduate of Per Scholas Institute for Technology where I earned several industry leading certifications. I have earned additional certificates through continued learning and look forward to expanding my knowledge as my career progresses.
Intuit
View- Website:
- intuit.com
- Employees:
- 17010
- Company phone:
- 1-888-843-5449
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It Operations Engineer IiIntuitNew York, Ny, Us
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It Ops Admin IiIntuit Apr 2023 - PresentMountain View, California, UsFollowing the acquisition of Mailchimp, I transitioned to an L2 IT Operations role. Now, I guide transformative initiatives aimed at optimizing Intuit's global internal IT support team. I increase the efficiency of our support practices using an ITSM framework and bridge the gap between engineering teams and the service desk by leveraging some existing operational methodologies and reimagining others. Additionally, I'm an escalation point for complex tech challenges within a 18k+ Mac/Windows hybrid environment for virtual support teams and 500+ onsite in NYC.
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It System Administrator IMailchimp Jul 2021 - Apr 2023Atlanta, Ga, UsI managed and maintained a fleet of 1500+ macOS and iOS endpoints using Jamf Pro, ensuring optimal service delivery for end users and systems across the organization. Swiftly addressed incidents and escalations resulting in minimal impact on business operations. Noteworthy accomplishments include 1) successful Jamf Protect deployment to all endpoints, significantly improving organization's endpoint security posture, and 2) spearheading logistics for endpoint transition project following company acquisition. This propelled a smooth integration and continuity of IT services while reducing operational redundancies and costs. -
It Specialist IiiMailchimp Nov 2019 - Jun 2021Atlanta, Ga, UsOriginally hired as the solitary support person for our growing Brooklyn office of roughly 100 users, I pivoted to a role focused on virtual end-user support and backend administration during the COVID-19 pandemic. As an IT Specialist III, I helped build and refine team practices and user processes while managing user access via Okta, AD, and Google Workspace Admin. I also frequently led remote onboarding sessions for several dozen new hires and interns and provisioned new hire accounts.
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Infra Tech Support Senior AnalystAccenture Mar 2019 - Nov 2019Dublin 2, IeContinued to function as tech lead at Accenture's rapidly expanding SoHo location totaling roughly 400 users. Specialized in in-person and remote user support. Collaborated with level III teams to implement infrastructure changes e.g. Cisco router OS upgrades, firewall installation, Juniper switch OS upgrades. -
Infra Tech Support AnalystAccenture Mar 2017 - Mar 2019Dublin 2, IeOperated as technology lead to sustain overall technical stability within Accenture's SoHo office comprised of the Accenture Interactive studio, Geographic Services, and the New York Innovation Hub. Rectified software and networking related complications. Deployed/maintained innovative internal technologies and provided high-level event support.
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Service Desk AnalystCleary Gottlieb Steen & Hamilton Llp Jul 2014 - Jan 2017New York, Ny, UsProvided white glove end-user support virtually to 16 international offices and onsite support to 1300+ users in firm's NYC office..
Josh S. Skills
Josh S. Education Details
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Per Scholas Institute For TechnologyInformation Technology -
Morgan State UniversityManagement
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Monsignor ScanlanHonors Curriculum
Frequently Asked Questions about Josh S.
What company does Josh S. work for?
Josh S. works for Intuit
What is Josh S.'s role at the current company?
Josh S.'s current role is IT Operations Engineer II.
What is Josh S.'s email address?
Josh S.'s email address is jo****@****ure.com
What schools did Josh S. attend?
Josh S. attended Per Scholas Institute For Technology, Morgan State University, Monsignor Scanlan.
What are some of Josh S.'s interests?
Josh S. has interest in Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Josh S. known for?
Josh S. has skills like Troubleshooting, Windows 7, Data Entry, Active Directory, Effective Communication, Mobile Devices, Computer Hardware Configuration, Network Configuration, Command Prompt, Windows 10, Mdm, Macos.
Who are Josh S.'s colleagues?
Josh S.'s colleagues are Kimmie Hernandez, Crystal Vasquez, Kiera Kramer, Mrs Khalil, Benjamin Pado, Faheem Samol, Debra Gregory.
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