Struan Mcgilvray Email & Phone Number

Diss, Norfolk . Hybrid

Transformed and modernised the Group’s Compliance oversight and data protection risk through identification, monitoring and mitigation skills and techniques across the business (circa 250 staff). Ensuring the business has enhanced regulatory controls, and ensuring regulatory interpretation built into tangible actions. Key achievements included laying.

Norwich, England, United Kingdom

Spearheaded the provision of Quality and Control management, reporting, guidance, and coaching across Marsh Operations in the UK and Indian operations (circa 450 staff). Identification, assessment and mitigation of risk to the business, providing support to Functions by reviewing, continually improving, and ensuring compliance with quality and control.

Norwich, England, United Kingdom

Commencement of the role summarised above for Marsh. Role commenced whilst employed on the Capita / Marsh outsourcing contract before being transferred by TUPE arrangement to Marsh at the end of the contract.

Norwich, England, United Kingdom

Managed a team of five Business Assurance Control Testing Analysts. Testing across all Capita Insurance Services Contracts. Achievements included:- Created an integrated approach to ensure contracts working in a controlled way to meet regulatory and governance responsibilities. Through assessing contract risk, reviewing risks registers, and assessing.

Norwich, England, United Kingdom

Employed by Capita on the Capita Insurance Services / Marsh outsourcing contract as a Claims Technical control responsibilities for approx. 220 handlers in Norwich / India. Achievements included: - Establishment of technical consistency across claims function based on best practice and standardisation. Achieved by reviewing / testing work, assessing gaps /.

Norwich, England, United Kingdom

Lead Business Analyst for Claims, for the Capita Insurance Services / Marsh Contract, a major contract tender valued in excess of £200m. Duties included research, delivery and compilation of a Claims due diligence report, and transition plan.- Created phased transformation plans and delivered in accordance to business plan. - Ensuring right work done in.

London, England, United Kingdom

Technical Claims role commenced with Independent Insurance (IICL) in December 1995. IICL went into provisional liquidation in June 2001. I was retained by liquidators, PWC, to assist with management of outstanding IICL claims. PWC transitioned to Capita in 2003.This role concluded as Technical Claims Manager (managing a team of 10/12 Claims Technicians)..