Cindy Strunk, Ma, Ba Email & Phone Number

Omaha, Ne, Us

Greater Omaha Area

• Educate members via chat, InMail, and email on LinkedIn products to meet their needs and goals.• Provide feedback to improve team efficiency and collaborated with cross-functional partners for product enhancements.• Trained new team members, implemented procedures, and share knowledge with other LinkedIn teams.

Self-motivated and resourceful leader seeking new opportunities in which to leverage my exceptional interpersonal communication skills and ability to collaborate with, as well as to teach and train at all levels. Extensive experience and educational background in training, project management, business analysis, client relations, testing and proven ability to create and manage cohesive, productive work teams.

Omaha, Ne

• Responsible for leading the interface between the client and technical personnel.• Ensured all documentation (ie. detailed and streamlined functional scope documents, requirements, process flows, etc.) are maintained and posted to the appropriate SharePoint site.• Worked with the business area and development team to prioritize incoming work and complete all assigned tasks appropriately.• Ensured updates are given to management, project managers, business areas, and clients on a regular basis.• Designed, documented and performed monthly internal auditing process of both internal and external requests resulting in 25% improvement in compliance. • Completed all testing requirements and obtain necessary approval for all implementations and to ensure all implementations are properly executed.• Provided analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.• Participated in creating, administering, and continuously updating procedures for resolution of all related issues.

Bellevue, Ne

• Instructed Communications courses in class and online environments.• Designed activities and facilitated discussions.• Evaluated and graded student assignments and work.• Created self-paced coursework for new online communications course implemented.

Omaha, Ne

• Directed transition project to new telecommunication program including design, implementation and user training.• Managed customer accounts including development of project plan, interaction with engineers and ordering equipment.• Assembled and coordinated project teams with necessary skill sets to meet needs.• Scheduled crews and staff hours on all project layout moves and supervised work performed by team to ensure customer needs were met and high quality service provided.• Analyzed financials and ensured projects met deadlines.• Served as liaison between engineer and customer throughout installation.

Omaha, Ne

• Trained customers on usage of new telephone system and administration.• Developed and facilitated all training on telecommunication needs and systems for new hires.• Managed telecommunication support network including telephone, fax and modem lines.• Designed and coordinated communication needs/usage reports and reporting structure.• Contributed to strategic planning involving new department layouts and changes to existing department layouts for purchases and projected growth.• Programmed, implemented and scheduled maintenance of data accounts including software and related hardware needs.• Created and implemented program for ACD and voice mail.• Resolved issues regarding hardware, software, voice and data needs.• Coordinated outside vendor support for installation, repairs and connectivity.

Master Of Arts - Ma, Communications

Bachelor Of Arts - Ba, Psychology

Associate'S Degree, General Studies