Stuart Doherty Email and Phone Number
Stuart Doherty personal email
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In today's technological society, strong people skills are still a must! As a tech geek who possesses strong social and business intuition, I've strategized numerous technical service solutions to maximize customer value and retention. ➫ Stakeholder Engagement ➫ Relationship Management ➫ Full Stack Technical LeadershipHaving started my career as a software developer, I learned early on that understanding the client's vision is integral to product development. Progressing into leadership roles, I applied a customer-centric approach to extract the right information, set reasonable expectations, and convey technical information in a way that aligned with the client's business objectives. Full transparency and constant communication have cultivated trusting partnerships with end-users to executive-level stakeholders. No matter what, my clients know I have their best interest at heart.When it comes to team leadership, I'm a firm believer that diversity is a key ingredient to product innovation. Seizing every opportunity for training, coaching, and mentoring, I encourage each of my team members to step outside of their comfort zone and learn novel skills. This enables teams to explore multi-angle solutions, appreciate the value each member brings, and work cohesively towards the same goal. This level of team engagement ensures that milestones are reached and clients are happy with the project quality! Not to mention, it improves employee retention.
Mattermost
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Customer Success Engineering ManagerMattermost Aug 2020 - PresentPalo Alto, California, Us -
Customer Success EngineerMattermost Jul 2019 - Aug 2020Palo Alto, California, Us -
Senior Customer Success ManagerMattermost Nov 2018 - Jul 2019Palo Alto, California, Us -
Customer Success & Growth ConsultantMeya.Ai Apr 2018 - Sep 2018Kitchener, Ontario, CaMaximized customer value and drove revenue through development of engagement plans and provision of technical guidance. Pivoted seamlessly between Sales Technical Support and Product Management teams to observe processes, ask clarifying questions, and challenge methodologies. Through a customer-centric lens, identified and closed adoption gaps with scrupulous attention to detail. ➫ Implemented a Kanban Board-style framework in Jira to capture, prioritize, and execute on customer support requests. Transitioned from ad-hoc management to a fully transparent, streamlined process.➫ Established a distinctive feature request mechanism for Product Management to better understand and incorporate customer feedback; provided an opportunity to strengthen customer-company bond.➫ Rolled out a Net Promoter Score (NPS) solution using Delighted and Intercom to produce quantifiable insights into customer sentiment. -
Senior Manager Technology Delivery / Partner ManagementTd Apr 2016 - Apr 2018Toronto, Ontario, CaBuilt optimized technical service solutions from scratch. Kept eye on project pipeline to manage resources effectively. Provided proactive direction to ensure all challenges were on the table, timelines and requirements were solid, and broader IT landscape was understood. Encouraged open dialogue, sharing of ideas, and appreciation of contributions to foster mutually-reliable teams.➫ Developed top-tier, 9-person Scrum team within 10 months. Improved talent retention through analysis of strengths and interests then planned low-risk, progressive exposure to their desired functions.➫ Facilitated workshops, promoted job shadowing, and offered on-going 1:1 coaching and mentorship to reach ‘full-stack’ technical proficiency in target technology tiers across team (JEE, JBPM, AngularJS).➫ Leveraged JBPM / Angular to devise a universal business process framework and subsequent toolchain to modernize Wealth Operation’s out-dated, manual workflows.➫ Negotiated incremental agreements on solution scope and requirements to achieve minimum viable product within aggressive, 13-month timeline; concurrently assisted other teams to hit launch targets. -
Vp Customer SuccessNulogy Feb 2015 - Apr 2016Toronto, On, CaLed an 8-person CSM, Enablement, and Global Support Team to advocate on behalf of customers. Cultivated and maintained long-term relationships with key stakeholders across a $10M portfolio. Composed and presented Quarterly Business Reviews (QBRs) with Enterprise and Strategic clients. Drove customer adoption and success via on-going governance, usage recommendations, and risk identification and mitigation.➫ Highlighted partnership benefits and persuaded marquee customer to relinquish exclusivity right stipulation while negotiating feature development at subscription renewal.➫ Strengthened team cohesion and unity of purpose by facilitating off-site, department-wide workshops. Jammed agenda with collaboration exercises that encouraged everyone’s involvement, diversity of opinion, mutual understanding, and alignment on direction. Earned rave reviews from all attendees. -
Sales EngineerLogisense Corporation Mar 2014 - Jan 2015Cambridge, Ontario, CaConsulted with prospective customers to determine software solution fit, as well as navigated deployments and capitalized on integration opportunities with existing clients. Took ownership of Sales support IT systems such as Demonstration Systems, Proofs of Concept, and Salesforce; and post-demo follow-up with technical leaders. ➫ Drew upon technical competencies to support request for proposal (RFP) and request for information (RFI) responses. Gathered remaining answers from subject matter experts. -
Carrier Product ManagerBlackberry Apr 2011 - Mar 2014Waterloo, Ontario, CaCoordinated with carriers to steer technical certification process and ensure successful product launches. Highlighted value proposition for each product, feature, or service to trigger brand excitement during custom-tailored sell-in presentations. Acted as primary point of contact for AT&T, and other tier 1 U.S. carrier partners on product-related matters.➫ Saved Q10 device launch from being delayed due to Personally Identifiable Information issue. With technical precision and tact, influenced carrier to drop unfounded requirement on this ‘hot-water’ topic. -
Design EngineerAvvasi Inc. Jan 2010 - Apr 2011Waterloo, On, CaDesigned and developed automated system testing infrastructure for carrier grade network elements with python and C++. -
FounderHarvest Technology Systems Jun 2006 - Apr 2011Provided Machine Vision software development. Built a custom application in Java for the Blackberry mobile platform.
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Embedded Systems EngineerMagnum Semiconductor 2007 - Dec 2009Milpitas, Ca, Us -
Embedded Systems EngineerLsi Logic Canada Mar 2007 - Jul 2007San Jose, Ca, Us -
Software EngineerSandvine Incorporated Aug 2006 - Mar 2007Waterloo, On, CaIntegrated Sandvine products into customer networks which included development of a customized software to enable the integration process. Qualified requirements, managed customer project timelines, and performed acceptance testing.Specific technologies utilized in this position included: C++, Java, TCL, shell scripting. Leveraged my solid foundation in the principles and related technologies of IP networks. -
Research & Development AnalystNeptec Design Group Aug 2005 - Jun 2006Researched and implemented algorithms and C++ software modules to model internal digital camera distortion parameters for mapping high res 2D image onto 3D models. Consolidated the demand for related 3D data processing C++ libraries across multiple company products in order to increase code re-use, reduce demand for code support resources, and provide for ease of future extensibility.➫ Produced a prototype Laser Metrology solution under tight time constraints which incorporated a variety of rapid application development techniques, including incorporating compiled MATLAB shared libraries.➫ Developed verification and validation test procedures for extracting high fidelity quality assurance information used to confirm hardware and software performance during and after NASA shuttle flight.
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Research AssistantUniversity Of Waterloo 2003 - 2005Waterloo, Ontario, Ca
Stuart Doherty Skills
Stuart Doherty Education Details
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University Of WaterlooSystems Design Engineering
Frequently Asked Questions about Stuart Doherty
What company does Stuart Doherty work for?
Stuart Doherty works for Mattermost
What is Stuart Doherty's role at the current company?
Stuart Doherty's current role is Customer Success Engineering Manager & Project Leader ➫ Known for developing top-tier teams & rich customer relationships..
What is Stuart Doherty's email address?
Stuart Doherty's email address is st****@****ail.com
What schools did Stuart Doherty attend?
Stuart Doherty attended University Of Waterloo.
What skills is Stuart Doherty known for?
Stuart Doherty has skills like Embedded Systems, Software Development, Algorithms, Matlab, Python, Linux, C++, Embedded Software, Integration, Pattern Recognition, Software Engineering, Software Design.
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