Stuart Doherty

Stuart Doherty Email and Phone Number

Customer Success Engineering Manager & Project Leader ➫ Known for developing top-tier teams & rich customer relationships. @ Mattermost
Stuart Doherty's Location
St. Jacobs, Ontario, Canada, Canada
Stuart Doherty's Contact Details

Stuart Doherty personal email

About Stuart Doherty

In today's technological society, strong people skills are still a must! As a tech geek who possesses strong social and business intuition, I've strategized numerous technical service solutions to maximize customer value and retention. ➫ Stakeholder Engagement ➫ Relationship Management ➫ Full Stack Technical LeadershipHaving started my career as a software developer, I learned early on that understanding the client's vision is integral to product development. Progressing into leadership roles, I applied a customer-centric approach to extract the right information, set reasonable expectations, and convey technical information in a way that aligned with the client's business objectives. Full transparency and constant communication have cultivated trusting partnerships with end-users to executive-level stakeholders. No matter what, my clients know I have their best interest at heart.When it comes to team leadership, I'm a firm believer that diversity is a key ingredient to product innovation. Seizing every opportunity for training, coaching, and mentoring, I encourage each of my team members to step outside of their comfort zone and learn novel skills. This enables teams to explore multi-angle solutions, appreciate the value each member brings, and work cohesively towards the same goal. This level of team engagement ensures that milestones are reached and clients are happy with the project quality! Not to mention, it improves employee retention.

Stuart Doherty's Current Company Details
Mattermost

Mattermost

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Customer Success Engineering Manager & Project Leader ➫ Known for developing top-tier teams & rich customer relationships.
Stuart Doherty Work Experience Details
  • Mattermost
    Customer Success Engineering Manager
    Mattermost Aug 2020 - Present
    Palo Alto, California, Us
  • Mattermost
    Customer Success Engineer
    Mattermost Jul 2019 - Aug 2020
    Palo Alto, California, Us
  • Mattermost
    Senior Customer Success Manager
    Mattermost Nov 2018 - Jul 2019
    Palo Alto, California, Us
  • Meya.Ai
    Customer Success & Growth Consultant
    Meya.Ai Apr 2018 - Sep 2018
    Kitchener, Ontario, Ca
    Maximized customer value and drove revenue through development of engagement plans and provision of technical guidance. Pivoted seamlessly between Sales Technical Support and Product Management teams to observe processes, ask clarifying questions, and challenge methodologies. Through a customer-centric lens, identified and closed adoption gaps with scrupulous attention to detail. ➫ Implemented a Kanban Board-style framework in Jira to capture, prioritize, and execute on customer support requests. Transitioned from ad-hoc management to a fully transparent, streamlined process.➫ Established a distinctive feature request mechanism for Product Management to better understand and incorporate customer feedback; provided an opportunity to strengthen customer-company bond.➫ Rolled out a Net Promoter Score (NPS) solution using Delighted and Intercom to produce quantifiable insights into customer sentiment.
  • Td
    Senior Manager Technology Delivery / Partner Management
    Td Apr 2016 - Apr 2018
    Toronto, Ontario, Ca
    Built optimized technical service solutions from scratch. Kept eye on project pipeline to manage resources effectively. Provided proactive direction to ensure all challenges were on the table, timelines and requirements were solid, and broader IT landscape was understood. Encouraged open dialogue, sharing of ideas, and appreciation of contributions to foster mutually-reliable teams.➫ Developed top-tier, 9-person Scrum team within 10 months. Improved talent retention through analysis of strengths and interests then planned low-risk, progressive exposure to their desired functions.➫ Facilitated workshops, promoted job shadowing, and offered on-going 1:1 coaching and mentorship to reach ‘full-stack’ technical proficiency in target technology tiers across team (JEE, JBPM, AngularJS).➫ Leveraged JBPM / Angular to devise a universal business process framework and subsequent toolchain to modernize Wealth Operation’s out-dated, manual workflows.➫ Negotiated incremental agreements on solution scope and requirements to achieve minimum viable product within aggressive, 13-month timeline; concurrently assisted other teams to hit launch targets.
  • Nulogy
    Vp Customer Success
    Nulogy Feb 2015 - Apr 2016
    Toronto, On, Ca
    Led an 8-person CSM, Enablement, and Global Support Team to advocate on behalf of customers. Cultivated and maintained long-term relationships with key stakeholders across a $10M portfolio. Composed and presented Quarterly Business Reviews (QBRs) with Enterprise and Strategic clients. Drove customer adoption and success via on-going governance, usage recommendations, and risk identification and mitigation.➫ Highlighted partnership benefits and persuaded marquee customer to relinquish exclusivity right stipulation while negotiating feature development at subscription renewal.➫ Strengthened team cohesion and unity of purpose by facilitating off-site, department-wide workshops. Jammed agenda with collaboration exercises that encouraged everyone’s involvement, diversity of opinion, mutual understanding, and alignment on direction. Earned rave reviews from all attendees.
  • Logisense Corporation
    Sales Engineer
    Logisense Corporation Mar 2014 - Jan 2015
    Cambridge, Ontario, Ca
    Consulted with prospective customers to determine software solution fit, as well as navigated deployments and capitalized on integration opportunities with existing clients. Took ownership of Sales support IT systems such as Demonstration Systems, Proofs of Concept, and Salesforce; and post-demo follow-up with technical leaders. ➫ Drew upon technical competencies to support request for proposal (RFP) and request for information (RFI) responses. Gathered remaining answers from subject matter experts.
  • Blackberry
    Carrier Product Manager
    Blackberry Apr 2011 - Mar 2014
    Waterloo, Ontario, Ca
    Coordinated with carriers to steer technical certification process and ensure successful product launches. Highlighted value proposition for each product, feature, or service to trigger brand excitement during custom-tailored sell-in presentations. Acted as primary point of contact for AT&T, and other tier 1 U.S. carrier partners on product-related matters.➫ Saved Q10 device launch from being delayed due to Personally Identifiable Information issue. With technical precision and tact, influenced carrier to drop unfounded requirement on this ‘hot-water’ topic.
  • Avvasi Inc.
    Design Engineer
    Avvasi Inc. Jan 2010 - Apr 2011
    Waterloo, On, Ca
    Designed and developed automated system testing infrastructure for carrier grade network elements with python and C++.
  • Harvest Technology Systems
    Founder
    Harvest Technology Systems Jun 2006 - Apr 2011
    Provided Machine Vision software development. Built a custom application in Java for the Blackberry mobile platform.
  • Magnum Semiconductor
    Embedded Systems Engineer
    Magnum Semiconductor 2007 - Dec 2009
    Milpitas, Ca, Us
  • Lsi Logic Canada
    Embedded Systems Engineer
    Lsi Logic Canada Mar 2007 - Jul 2007
    San Jose, Ca, Us
  • Sandvine Incorporated
    Software Engineer
    Sandvine Incorporated Aug 2006 - Mar 2007
    Waterloo, On, Ca
    Integrated Sandvine products into customer networks which included development of a customized software to enable the integration process. Qualified requirements, managed customer project timelines, and performed acceptance testing.Specific technologies utilized in this position included: C++, Java, TCL, shell scripting. Leveraged my solid foundation in the principles and related technologies of IP networks.
  • Neptec Design Group
    Research & Development Analyst
    Neptec Design Group Aug 2005 - Jun 2006
    Researched and implemented algorithms and C++ software modules to model internal digital camera distortion parameters for mapping high res 2D image onto 3D models. Consolidated the demand for related 3D data processing C++ libraries across multiple company products in order to increase code re-use, reduce demand for code support resources, and provide for ease of future extensibility.➫ Produced a prototype Laser Metrology solution under tight time constraints which incorporated a variety of rapid application development techniques, including incorporating compiled MATLAB shared libraries.➫ Developed verification and validation test procedures for extracting high fidelity quality assurance information used to confirm hardware and software performance during and after NASA shuttle flight.
  • University Of Waterloo
    Research Assistant
    University Of Waterloo 2003 - 2005
    Waterloo, Ontario, Ca

Stuart Doherty Skills

Embedded Systems Software Development Algorithms Matlab Python Linux C++ Embedded Software Integration Pattern Recognition Software Engineering Software Design Debugging Business Development Product Management Relationship Management Mobile Devices Wireless Telecommunications Management Networking Team Leadership Agile Methodologies Mobile Applications Team Building Customer Relationship Management Stakeholder Engagement Cross Functional Team Leadership Product Lifecycle Management Risk Management Product Launch Cloud Computing Java Enterprise Edition Git Maven Java Enterprise Software Stakeholder Management Business Relationship Management Team Motivation Key Account Relationship Building Project Scope Development Product Road Mapping It Project Implementation Full Stack Development Coaching And Mentoring Performance Metrics Net Promoter Score Dart

Stuart Doherty Education Details

  • University Of Waterloo
    University Of Waterloo
    Systems Design Engineering

Frequently Asked Questions about Stuart Doherty

What company does Stuart Doherty work for?

Stuart Doherty works for Mattermost

What is Stuart Doherty's role at the current company?

Stuart Doherty's current role is Customer Success Engineering Manager & Project Leader ➫ Known for developing top-tier teams & rich customer relationships..

What is Stuart Doherty's email address?

Stuart Doherty's email address is st****@****ail.com

What schools did Stuart Doherty attend?

Stuart Doherty attended University Of Waterloo.

What skills is Stuart Doherty known for?

Stuart Doherty has skills like Embedded Systems, Software Development, Algorithms, Matlab, Python, Linux, C++, Embedded Software, Integration, Pattern Recognition, Software Engineering, Software Design.

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