Stuart Doherty Email & Phone Number

Palo Alto, California, Us

Palo Alto, California, Us

Palo Alto, California, Us

Kitchener, Ontario, Ca

Maximized customer value and drove revenue through development of engagement plans and provision of technical guidance. Pivoted seamlessly between Sales Technical Support and Product Management teams to observe processes, ask clarifying questions, and challenge methodologies. Through a customer-centric lens, identified and closed adoption gaps with scrupulous attention to detail. ➫ Implemented a Kanban Board-style framework in Jira to capture, prioritize, and execute on customer support requests. Transitioned from ad-hoc management to a fully transparent, streamlined process.➫ Established a distinctive feature request mechanism for Product Management to better understand and incorporate customer feedback; provided an opportunity to strengthen customer-company bond.➫ Rolled out a Net Promoter Score (NPS) solution using Delighted and Intercom to produce quantifiable insights into customer sentiment.

Toronto, Ontario, Ca

Built optimized technical service solutions from scratch. Kept eye on project pipeline to manage resources effectively. Provided proactive direction to ensure all challenges were on the table, timelines and requirements were solid, and broader IT landscape was understood. Encouraged open dialogue, sharing of ideas, and appreciation of contributions to foster mutually-reliable teams.➫ Developed top-tier, 9-person Scrum team within 10 months. Improved talent retention through analysis of strengths and interests then planned low-risk, progressive exposure to their desired functions.➫ Facilitated workshops, promoted job shadowing, and offered on-going 1:1 coaching and mentorship to reach ‘full-stack’ technical proficiency in target technology tiers across team (JEE, JBPM, AngularJS).➫ Leveraged JBPM / Angular to devise a universal business process framework and subsequent toolchain to modernize Wealth Operation’s out-dated, manual workflows.➫ Negotiated incremental agreements on solution scope and requirements to achieve minimum viable product within aggressive, 13-month timeline; concurrently assisted other teams to hit launch targets.

Toronto, On, Ca

Led an 8-person CSM, Enablement, and Global Support Team to advocate on behalf of customers. Cultivated and maintained long-term relationships with key stakeholders across a $10M portfolio. Composed and presented Quarterly Business Reviews (QBRs) with Enterprise and Strategic clients. Drove customer adoption and success via on-going governance, usage recommendations, and risk identification and mitigation.➫ Highlighted partnership benefits and persuaded marquee customer to relinquish exclusivity right stipulation while negotiating feature development at subscription renewal.➫ Strengthened team cohesion and unity of purpose by facilitating off-site, department-wide workshops. Jammed agenda with collaboration exercises that encouraged everyone’s involvement, diversity of opinion, mutual understanding, and alignment on direction. Earned rave reviews from all attendees.

Cambridge, Ontario, Ca

Consulted with prospective customers to determine software solution fit, as well as navigated deployments and capitalized on integration opportunities with existing clients. Took ownership of Sales support IT systems such as Demonstration Systems, Proofs of Concept, and Salesforce; and post-demo follow-up with technical leaders. ➫ Drew upon technical competencies to support request for proposal (RFP) and request for information (RFI) responses. Gathered remaining answers from subject matter experts.

Waterloo, Ontario, Ca

Coordinated with carriers to steer technical certification process and ensure successful product launches. Highlighted value proposition for each product, feature, or service to trigger brand excitement during custom-tailored sell-in presentations. Acted as primary point of contact for AT&T, and other tier 1 U.S. carrier partners on product-related matters.➫ Saved Q10 device launch from being delayed due to Personally Identifiable Information issue. With technical precision and tact, influenced carrier to drop unfounded requirement on this ‘hot-water’ topic.

Waterloo, On, Ca

Designed and developed automated system testing infrastructure for carrier grade network elements with python and C++.

Provided Machine Vision software development. Built a custom application in Java for the Blackberry mobile platform.

Milpitas, Ca, Us

San Jose, Ca, Us

Waterloo, On, Ca

Integrated Sandvine products into customer networks which included development of a customized software to enable the integration process. Qualified requirements, managed customer project timelines, and performed acceptance testing.Specific technologies utilized in this position included: C++, Java, TCL, shell scripting. Leveraged my solid foundation in the principles and related technologies of IP networks.

Researched and implemented algorithms and C++ software modules to model internal digital camera distortion parameters for mapping high res 2D image onto 3D models. Consolidated the demand for related 3D data processing C++ libraries across multiple company products in order to increase code re-use, reduce demand for code support resources, and provide for ease of future extensibility.➫ Produced a prototype Laser Metrology solution under tight time constraints which incorporated a variety of rapid application development techniques, including incorporating compiled MATLAB shared libraries.➫ Developed verification and validation test procedures for extracting high fidelity quality assurance information used to confirm hardware and software performance during and after NASA shuttle flight.

Waterloo, Ontario, Ca