Customer Success Engineering Manager
Current
Aug 2020 - Present
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Stuart Doherty Email & Phone Number
Customer Success Engineering Manager & Project Leader ➫ Known for developing top-tier teams & rich customer relationships.
at
Mattermost
LinkedIn matched
✓ Verified Jun 2026
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Current company
Role
Customer Success Engineering Manager & Project Leader ➫ Known for developing top-tier teams & rich customer relationships.
Location
St. Jacobs, Ontario, Canada
Who is Stuart Doherty? Overview
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Stuart Doherty is listed as Customer Success Engineering Manager & Project Leader ➫ Known for developing top-tier teams & rich customer relationships. at Mattermost, based in St. Jacobs, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Stuart Doherty.
Stuart Doherty previously worked as Customer Success Engineering Manager at Mattermost and Customer Success Engineer at Mattermost. Stuart Doherty holds Basc, Systems Design Engineering from University Of Waterloo.
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Mattermost
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Profile bio
About Stuart Doherty
In today's technological society, strong people skills are still a must! As a tech geek who possesses strong social and business intuition, I've strategized numerous technical service solutions to maximize customer value and retention. ➫ Stakeholder Engagement ➫ Relationship Management ➫ Full Stack Technical LeadershipHaving started my career as a software developer, I learned early on that understanding the client's vision is integral to product development. Progressing into leadership roles, I applied a customer-centric approach to extract the right information, set reasonable expectations, and convey technical information in a way that aligned with the client's business objectives. Full transparency and constant communication have cultivated trusting partnerships with end-users to executive-level stakeholders. No matter what, my clients know I have their best interest at heart.When it comes to team leadership, I'm a firm believer that diversity is a key ingredient to product innovation. Seizing every opportunity for training, coaching, and mentoring, I encourage each of my team members to step outside of their comfort zone and learn novel skills. This enables teams to explore multi-angle solutions, appreciate the value each member brings, and work cohesively towards the same goal. This level of team engagement ensures that milestones are reached and clients are happy with the project quality! Not to mention, it improves employee retention.
Listed skills include Embedded Systems, Software Development, Algorithms, Matlab, and 45 others.
Current workplace
Stuart Doherty's current company
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15 roles · 23 years
Stuart Doherty work experience
A career timeline built from the work history available for this profile.
Customer Success Engineer
Jul 2019 - Aug 2020
Senior Customer Success Manager
Nov 2018 - Jul 2019
Customer Success & Growth Consultant
Maximized customer value and drove revenue through development of engagement plans and provision of technical guidance. Pivoted seamlessly between Sales Technical Support and Product Management teams to observe processes, ask clarifying questions, and challenge methodologies. Through a customer-centric lens, identified and closed adoption gaps with.
Apr 2018 - Sep 2018
Senior Manager Technology Delivery / Partner Management
Built optimized technical service solutions from scratch. Kept eye on project pipeline to manage resources effectively. Provided proactive direction to ensure all challenges were on the table, timelines and requirements were solid, and broader IT landscape was understood. Encouraged open dialogue, sharing of ideas, and appreciation of contributions to.
Apr 2016 - Apr 2018
Vp Customer Success
Led an 8-person CSM, Enablement, and Global Support Team to advocate on behalf of customers. Cultivated and maintained long-term relationships with key stakeholders across a $10M portfolio. Composed and presented Quarterly Business Reviews (QBRs) with Enterprise and Strategic clients. Drove customer adoption and success via on-going governance, usage.
Feb 2015 - Apr 2016
Sales Engineer
Consulted with prospective customers to determine software solution fit, as well as navigated deployments and capitalized on integration opportunities with existing clients. Took ownership of Sales support IT systems such as Demonstration Systems, Proofs of Concept, and Salesforce; and post-demo follow-up with technical leaders. ➫ Drew upon technical.
Mar 2014 - Jan 2015
Carrier Product Manager
Coordinated with carriers to steer technical certification process and ensure successful product launches. Highlighted value proposition for each product, feature, or service to trigger brand excitement during custom-tailored sell-in presentations. Acted as primary point of contact for AT&T, and other tier 1 U.S. carrier partners on product-related.
Apr 2011 - Mar 2014
Design Engineer
Designed and developed automated system testing infrastructure for carrier grade network elements with python and C++.
Jan 2010 - Apr 2011
Founder
Harvest Technology Systems
Provided Machine Vision software development. Built a custom application in Java for the Blackberry mobile platform.
Jun 2006 - Apr 2011
Embedded Systems Engineer
2007 - Dec 2009
Embedded Systems Engineer
Mar 2007 - Jul 2007
Software Engineer
Integrated Sandvine products into customer networks which included development of a customized software to enable the integration process. Qualified requirements, managed customer project timelines, and performed acceptance testing.Specific technologies utilized in this position included: C++, Java, TCL, shell scripting. Leveraged my solid foundation in.
Aug 2006 - Mar 2007
Research & Development Analyst
Neptec Design Group
Researched and implemented algorithms and C++ software modules to model internal digital camera distortion parameters for mapping high res 2D image onto 3D models. Consolidated the demand for related 3D data processing C++ libraries across multiple company products in order to increase code re-use, reduce demand for code support resources, and provide for.
Aug 2005 - Jun 2006
Research Assistant
2003 - 2005
~2 yrs
1 education record
Stuart Doherty education
-
University Of Waterloo
FAQ
Frequently asked questions about Stuart Doherty
Quick answers generated from the profile data available on this page.
What company does Stuart Doherty work for?
Stuart Doherty works for Mattermost.
What is Stuart Doherty's role at Mattermost?
Stuart Doherty is listed as Customer Success Engineering Manager & Project Leader ➫ Known for developing top-tier teams & rich customer relationships. at Mattermost.
Where is Stuart Doherty based?
Stuart Doherty is based in St. Jacobs, Ontario, Canada while working with Mattermost.
What companies has Stuart Doherty worked for?
Stuart Doherty has worked for Mattermost, Meya.Ai, Td, Nulogy, and Logisense Corporation.
How can I contact Stuart Doherty?
You can use AeroLeads to view verified contact signals for Stuart Doherty at Mattermost, including work email, phone, and LinkedIn data when available.
What schools did Stuart Doherty attend?
Stuart Doherty holds Basc, Systems Design Engineering from University Of Waterloo.
What skills is Stuart Doherty known for?
Stuart Doherty is listed with skills including Embedded Systems, Software Development, Algorithms, Matlab, Python, Linux, C++, and Embedded Software.
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