Delivering quality training in Security and First Aid

Maintain Logs and RegistersManage Crowd control duties to client requirementsDiffuse aggressive situationsWorkplace Health and SafetyTrain/Mentor colleagues and subordinatesApply risk management priciples and achieve suitable outcomes with best interests of premises as well as at risk personsMaintaining a team of professional guards and ensuring best practices are observed.Understand and use force continuum to best practice

Delivering Cert II Security Operations, Cert III Security Operations inc Batons, Handcuffs and OC Spray. Cash in Transit inc Firearms. Cert IV Security and Risk Assessment. Cert IV WHS. Diploma Leadership and Management.

Maintain Logs and RegistersManage Crowd control duties to client requirementsDiffuse aggressive situationsWorkplace Health and SafetyTrain/Mentor colleagues and subordinatesApply risk management priciples and achieve suitable outcomes with best interests of premises as well as at risk personsMaintaining a team of professional guards and ensuring best practices are observed.Understand and use force continuum to best practice

Delivering and assessing Certificate II Security Operations. Whitecard and Senior First Aid

• Report Writing - Officers Reports – Security Information Reports – Logs and Registers• Personal Officer to assigned Detainees • Safety and Health Representative WHS – Workplace Inspections and incident investigations• Delivering WHS and procedural Toolbox Talks and Meetings• Undertaking Internal and External Security Checks of Facility and Compounds• Facility Fabric Checks and relevant maintenance requests to follow up• Movement and Escorts of Detainees through… Show more • Report Writing - Officers Reports – Security Information Reports – Logs and Registers• Personal Officer to assigned Detainees • Safety and Health Representative WHS – Workplace Inspections and incident investigations• Delivering WHS and procedural Toolbox Talks and Meetings• Undertaking Internal and External Security Checks of Facility and Compounds• Facility Fabric Checks and relevant maintenance requests to follow up• Movement and Escorts of Detainees through facility and outside facilities (Hospital visits)• Management of aggressive and abusive Detainees using de-escalation techniques• Conflict resolution between detainees• Daily Headcounts and Welfare checks on Detainees• Risk Management and Mitigation processes in a detention environment.• Effective and respectful communication with people held in Detention Environment• Assist new officers in understanding their duties and role within Compounds or Post Show less

* Meet with, consult and solve detainee issues within scope of contract * Management of aggressive and abusive Detainees using de-escalation techniques * Assist the Operations Manager with Lead incident response * Effectively dealing with behavioural issues with Detainees, medical issues and security issues * Coordinate, instruct and use ‘approved use of force’ techniques to remove Detainees using cuffs, body belts and restraint techniques * Prepare daily mandatory reporting… Show more * Meet with, consult and solve detainee issues within scope of contract * Management of aggressive and abusive Detainees using de-escalation techniques * Assist the Operations Manager with Lead incident response * Effectively dealing with behavioural issues with Detainees, medical issues and security issues * Coordinate, instruct and use ‘approved use of force’ techniques to remove Detainees using cuffs, body belts and restraint techniques * Prepare daily mandatory reporting for Stakeholders and DIBP * Manage the Personal Officer and Individual Management Plan programme to ensure compliance with required PPMs and KPIs * Collate information from incidents and prepare reports to ensure compliance within contractual timeframes * Monitor and adjust staffing levels in detention centre areas to ensure contractual obligations are met and safety of staff and Detainees is guaranteed at all times * Co-signing and checking of Logs and Registers to ensure compliance with PPMs * Workplace health & safety; inspections and incident investigations + attending WHS meetings * Deliver Toolbox Talks to staff on shift * Prepare SAO Auditing tools (Safe Act Observations) * Co-ordinate movement of Detainees through centre with 2-way Radios ensuring privacy and effective communications are maintained * Ensure compound staff have met daily requirements with Searches and Fabric checks to ensure proper functioning of centre hard and soft services. Assign additional resources as required * Prepare briefing instruction for oncoming shift * Confirm Daily Headcounts and Welfare Checks on Detainees with Control Operators * Attend Joint Consultative Committee meetings representing staff issues (Not Union) Show less

• Customer Service with a smile – Meet and Greet.• Induct, train and manage performance of Security Staff.• Manage Security and Crowd Control teams within 2 Bars and 2 Hotel Complexes.• Liaise with Police, Racing Gaming & Liquor and City of Perth and FESA with regard to compliance.• Prepare, operate, 3 Video Surveillance systems, reviewing footage, establishing timelines of events.• Report writing, compliance and evidence to accompany video footage.• Provide Police with… Show more • Customer Service with a smile – Meet and Greet.• Induct, train and manage performance of Security Staff.• Manage Security and Crowd Control teams within 2 Bars and 2 Hotel Complexes.• Liaise with Police, Racing Gaming & Liquor and City of Perth and FESA with regard to compliance.• Prepare, operate, 3 Video Surveillance systems, reviewing footage, establishing timelines of events.• Report writing, compliance and evidence to accompany video footage.• Provide Police with video footage of incidents following chain of evidence requirements. • Maintain register of Video footage seized/requested by police including completion of video release paperwork.• Prepare, operate and maintain ID scanning system to ensure updates and currency.• OH&S Compliance on Sites, Maintain MSDS Register as well as Risk Assessments for Hazardous Goods and training for using these items.• Risk Management and Risk Control.• Inter departmental communications, and Chairperson of OSH Interest group within Hotel Group.• Training, review and re-education of staff in manual handling and safe work practices.• Conflict resolution with staff and/or customers, Negotiation and positive outcome based practice.• Emergency management planner/trainer. Chief Warden on shift. Show less

• Abseil Instructor/Guide (Artificial Surfaces).• High Ropes Instructor/Guide.• Low Ropes Instructor/Guide.• Giant Swing Operator.• Archery Instructor Guide.• Flying Fox Operator/Instructor/Trainer.• Climbing Wall (Fixed & Transportable) Operator.• Adventurous Activity Planner facilitator for major activities 400-1000 youth members.• Planning, budgeting and running youth activities.• Maintain equipment within scheduled maintenance guidelines.• Assist… Show more • Abseil Instructor/Guide (Artificial Surfaces).• High Ropes Instructor/Guide.• Low Ropes Instructor/Guide.• Giant Swing Operator.• Archery Instructor Guide.• Flying Fox Operator/Instructor/Trainer.• Climbing Wall (Fixed & Transportable) Operator.• Adventurous Activity Planner facilitator for major activities 400-1000 youth members.• Planning, budgeting and running youth activities.• Maintain equipment within scheduled maintenance guidelines.• Assist Activities team prepare evaluate and implement Standard Operating Procedures.• Risk Management and reporting• Safety Site inductions and emergency planning. Show less

• Customer Service Delivery.• Cash Handling, preparation of daily banking, floats and cash safes.• Security Team Oversight, Training.• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.• Conduct training sessions with new staff, refreshers and retraining existing staff.• Prepare, operate, maintain ID scanning system to ensure updates and currency.• Develop equipment maintenance schedules and arrange for… Show more • Customer Service Delivery.• Cash Handling, preparation of daily banking, floats and cash safes.• Security Team Oversight, Training.• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.• Conduct training sessions with new staff, refreshers and retraining existing staff.• Prepare, operate, maintain ID scanning system to ensure updates and currency.• Develop equipment maintenance schedules and arrange for repairs.• Compile and balance cash receipts at the end of the day or shift.• Resolve customer complaints regarding food/beverage service.• Perform personnel actions such as hiring and staff disciplinary actions and reviews, consulting with other managers as necessary. Show less

• Staff Rostering through Time Teq• Staff Wages through Time Teq system.• Weekly Budgeting and Cost Controls.• Cost of Sales Reporting.• Stock Ordering and stock controls.• Staff induction and ongoing reviews.• OH&S Safety Committee Chair and Champion.• Customer Service Delivery.• Security Team Oversight, Training.• Promotions and Advertising.• Cleaning schedules and inspections. • Assign duties, responsibilities, and work stations to employees in… Show more • Staff Rostering through Time Teq• Staff Wages through Time Teq system.• Weekly Budgeting and Cost Controls.• Cost of Sales Reporting.• Stock Ordering and stock controls.• Staff induction and ongoing reviews.• OH&S Safety Committee Chair and Champion.• Customer Service Delivery.• Security Team Oversight, Training.• Promotions and Advertising.• Cleaning schedules and inspections. • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.• Conduct training sessions with new staff, refreshers and retraining existing staff.• Prepare, operate and maintain ID scanning system to ensure updates and currency.• Develop equipment maintenance schedules and arrange for repairs.• Compile and balance cash receipts at the end of the day or shift.• Resolve customer complaints regarding food/beverage service.• Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary. Show less

• Establish credit policies and operating procedures.• Keep records of purchases, sales, and requisitions.• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.• Review inventory and sales records to prepare reports for management and budget departments.• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Instruct staff on how to handle… Show more • Establish credit policies and operating procedures.• Keep records of purchases, sales, and requisitions.• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.• Review inventory and sales records to prepare reports for management and budget departments.• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Instruct staff on how to handle difficult and complicated sales.• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.• Inventory stock and reorder when inventory drops to a specified level.• Prepare work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.• Estimate consumer demand and determine the types and amounts of goods to be sold.• Formulate pricing policies for merchandise, according to profitability requirements.• Establish and implement policies, goals, objectives, and procedures for their department.• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.• Assign employees to specific duties.• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.• Plan budgets and authorize payments and merchandise returns.• Examine products purchased for resale or received for storage to assess the condition of each product or item. Show less

• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.• Stock forecasting, ordering, receiving and control inc Wastage and Shrinkage.• Analyse operational problems, such as theft and wastage, and establish procedures to alleviate these problems.• Monitor the facility to ensure that it remains safe, secure, and well-maintained.• Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical… Show more • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.• Stock forecasting, ordering, receiving and control inc Wastage and Shrinkage.• Analyse operational problems, such as theft and wastage, and establish procedures to alleviate these problems.• Monitor the facility to ensure that it remains safe, secure, and well-maintained.• Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.• Conduct classes to teach procedures to staff.• Analyse internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.• Forecast staff, equipment, and supply requirements based on a master roster.• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.• Observe and evaluate workers and work procedures in order to ensure quality standards and service.• Develop equipment maintenance schedules and arrange for repairs.• Compile and balance cash receipts at the end of the day or shift.• Resolve customer complaints regarding food service.• Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary.• Prepare and review operational reports and schedules to ensure accuracy and efficiency• Develop departmental objectives, budgets, policies, procedures, and strategies. Show less