Stuart Anthony Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

I led an energized multi-stack team focused on analyzing and overcoming operational obstacles between our Tier 1 support teams and our enterprise engineering teams.• Adapted Agile methodologies to IT Operations to improve process and analytics• Developed tiered support models and work streams to reduce ops load on engineering teams by 25%+• Built and led a highly skilled operations team across multiple technology stacks such as Virtualization, Networking, Active Directory, and Azure / Entra• Enabled mentorship, up-skilling, and career development opportunities for my team• Wrote and enhanced PowerShell scripts to automate or improve tasks across Windows / M365 and VMware environments

San Francisco Bay Area

• Led a high performing team providing M365 and on-prem Microsoft administrative support• Managed the hardware lifecycle for the Americas fleet• Ran a knowledge management initiative resulting in improved information sharing, documentation processes, and collaboration across multiple teams• Oversaw Enterprise Service Management tooling to continue enhancing service delivery• Managed vendor relationships for software license management and hardware procurement• Provided career development and mentorship/upskill opportunities for tiers 1-2 desktop support technicians

• Led a high performing team providing M365 and on-prem Microsoft administrative support• Managed the hardware lifecycle for the Americas fleet• Ran a knowledge management initiative resulting in improved information sharing, documentation processes, and collaboration across multiple teams• Oversaw Enterprise Service Management tooling to continue enhancing service delivery• Managed vendor relationships for software license management and hardware procurement• Provided career development and mentorship/upskill opportunities for tiers 1-2 desktop support technicians

Milpitas, California, United States

• Implemented an Enterprise Service Management solution leading to a 20%+ faster MTTR• Onboarded multiple departments and configured tailor-made offerings to dramatically improve support efficacy• Implemented life cycle workflows for knowledge management

Milpitas, Ca

• Created tailored PowerShell modules to increase support for Microsoft Azure, Exchange, and Active Directory troubleshooting efficacy by 15%+• Developed knowledge management initiative to consolidate knowledge from multiple global support teams• Created a system for onboarding to improve account management by 20% and streamline deployment of desk workstations

Milpitas, Ca

• Managed relationships with multiple vendors for hardware and software procurement and license management• High performing technical support across Microsoft on- and off-prem infrastructure such as Office 365, Exchange, Windows Server• Supported multiple endpoint hardware types and software versions across Windows and MacOS• Led efforts with HR to optimize and streamline onboarding processes through SharePoint workflows and ITSM integrations

Morgan Hill, Ca

• Supported the executive team with technical troubleshooting and expectation management• End user support via phone, remote connection, and in person in an education environment. Supported users: 200+• System Administration: Active Directory / Microsoft Exchange 2010 / Blackboard Collaborate / Elluminate Live (v10-12) / Wimba Classroom / Customized In-House LMS / Riverdeep LMS• Windows XP/7 and Mac (10.7+) systems• Imaged and deployed desktop, laptop, and netbook computers• Troubleshooting and break-fix of staff workstations and client computers• Managed in-house applications for service delivery • Administration of company website and company intranet portal.• Provided Tier 2 technical support for our external customer service department

Morgan Hill, Ca

My primary role was tutoring socioeconomically disadvantaged students in either language arts or math via an online virtual classroom. Including other projects during this period, with the following responsibilities:• Provided K-12 range tutoring in language arts and math using predesignated curricula.• Updated content delivery method and layout for staff and clientele for our online medium Wimba.• Assisted the accounting department in auditing billing paperwork.• Imaged and deployed workstations. (Windows XP and 7)• Troubleshooting and break-fix of workstations - Laptops and desktops.• Technical support and scheduling reminders for end-users, many of which were new to computer use: Wireless, LAN, internet navigation, Windows usage.