Stuart A. Email & Phone Number

Leicestershire, England, United Kingdom

• Utilising available assets to research additional information on markets, business sectors and target opportunities
• Account portfolio commercial management and retention.
• Find out information about prospective clients
• Confirm the accuracy of the data we have on file
• Keep the CRM system up to date with market and lead information
• High attention to detail, organised and practical approach to research

Syston

Key Accountabilities · To generate new customers for Flogas, as well as passing higher usage leads to the Field Sales team. · High volume of outbound sales calls to generate orders for tonnage delivery, through marketing campaigns to include but not limited to, Non Taken, out of cycle, pull forward. · To participate in specific campaigns targeting key.

Leicester, United Kingdom

To deliver new business through various online channels.

Leicester, United Kingdom

• To lead a team of CSA’s to deliver service excellence offering full support on all work streams
• To monitor and analyse all client data and information.
• Responsible for delivering resolution on all enquiries, complaints and reporting compliance related issues
• Management of staff to deliver maximum productivity. Monitor and analyse all team members performance data, quality standards and absence level targets enabling the teams to deliver efficient & effective service to.
• Manage daily operational performance of your team, by monitoring activity and react & implement effective solutions to achieve service levels
• Investigate complaints / grievances in accordance with Hermes policies & procedures

Aylestone Rd

Responsible for coaching, motivating and engaging a team of up to 14 individuals. − Inspiring them to succeed various business objectives and excel within their roles. − Maintain a high level of performance across all measures both individually and as a collective.− Ensure that we treat our customer fairly on a daily basis, following principles set out by.

Leading, inspiring and engaging inbound contact centre teams in the absence of a Performance Coach.− Managing expectations around the behaviours and performance delivered including the absence and wellbeing − Gaining insight and experience into the world of leadership through the One for the Future program. − Providing the end to end quality journey.

Leicester, United Kingdom

Maintaining High Customer Service Levels.– Promoting Additional British Gas Service Products.– To Be FCA Compliant.– Sharing best Sales Practise

Leicester, United Kingdom

- Trainer new starters to British Gas Customer Service Standards– Working to tight deadlines– Sales Training– Following the British Gas CurriculumWithin this role I held as an Associate Trainer, which I did from March 08 – Sept 08. One skill I was able to develop was my ability to effectively control a group of people and to provide them with constructive.