Stuart A. Email & Phone Number

United Kingdom

Multiple Locations

Deskside Support covering 2 sites for an automotive manufacturing company. Support for all IT devices and services within the customers environment. Administration of SCCM and Enterprise Management Software to deploy software and Operating System packages to new/existing clients. Asset and ticket management using BMC Remedy.

Cwmbran

• Customer facing role visiting a wide range of customer sites providing IT, Network and MFD support.• Experience in supporting Konica Minolta, Sindoh and Lexmark Multi Function Devices.• Installation, maintenance and administration of Papercut print management software.• Document Navigator/Scanshare document management software.• Lexmark Solutions Composer document management.• Remote user support using software such as Team Viewer & Screen Connect.• IT Software and hardware installation, break fix and upgrade work.• Liaising with 3rd party contractors and arranging site visits.• Active directory and Gsuite administration.• VM Ware setup and configuration.

• ATM Installation, diagnostics, repair and servicing covering both Software and Hardware. This also covers the mechanical / Pneumatic systems used in their dispensers.• EPOS Installation, repair and servicing, this covers all areas of retail (21 Retail Customers) including all of the 4 main supermarkets and Epos PFS (Petrol Filling Station) systems (Specifically the Sainsbury’s estate).• CISCO - Installation & Configuration of Cisco switches on behalf of both Cisco and AT&T.• AT&T Network Installation of systems for companies such as Shell and IHG Group.• Hardware and Software support for the repair and servicing of Self Service checkouts• Meeting monthly targets regarding productivity, first visit fix and customer visits.• Customer support for clients in the Financial, Retail and Private sectors including all major UK bank and Supermarkets.• Dell/Symantec/McAfee Server and Storage support, maintenance and repair.

Bridgend

• Customer Services• Logging of Service desk calls Via Remedy (ITSM7)• Active Directory\ MS Exchange Account Administration • Remote desktop support for all UCLH sites in London, Gatwick Airport• Software Installation, maintenance and support• Specialist support for NHS clinical systems

Glasgow, United Kingdom

• Setup and Maintenance of Albos and AV300 Systems for Coral and Ladbrokes.• CAT 5 cable installation and repair.• Audio/Visual setup and maintenance.• PC, Server and laptop repair and maintenance.• Cyberview Cashquest Setup and repair.• Software configuration and imaging covering multiple O/S platforms.

Ayrshire

• Setup and maintenance of various network printers covering photocopiers and A4 through to A0 HP plotters. Some systems also included the configuration of an Axis or HP JetDirect Print server.• Setup, installation and configuration of Avaya IP Office 403/406 phone systems.• Installation of networking infrastructure including CAT5 cabling/modules, patch panels (termination and patching) router/switch configurations.• Onsite and remote desktop support for over 300 UK wide construction & office staff.• Logging and administration of helpdesk support calls via Lotus Notes.

Glasgow, United Kingdom

• Repair, maintenance and configuration of Dell Servers/storage, Printers, PCs and laptops.• Hardware support for Netapp Storage Systems.• Hardware & Software support for Apple Servers & Storage.• Basic Installation & Configuration of Cisco switches on behalf of BT.• Hardware & Software support for Alliance and Leicester.• ATM (NCR) repair and maintenance for Lloyds TSB & HBOS branches.• Warranty Repair For HP Laser Printers & Desktop PC’s.• Meeting monthly targets regarding productivity, first visit fix and customer visits.• Installing PCs laptops and printers for House of Commons MPs.• Installing and configuring Microsoft Operating Systems.• Desktop Support for 1500+ employees site based .