Stuart Cole Email & Phone Number

Sydney, New South Wales, Australia

I’ve joined the original squad that is building the new AMP Bank - a fully digital bank with awesome products delivered through a mobile app that’s packed with features to make banking easy for everyday Aussies and small businesses.We’re setting up a whole new digital business, building solutions customers have actually asked for, and shaping how that.

Sydney, New South Wales, Australia

• Helia is a publicly-listed Lenders Mortgage Insurance (LMI) company whose products allow their clients (financial institutions) to provide mortgages to home buyers who cannot meet deposit requirements.
• People management including hiring, training, mentoring of direct and indirect reports.
• Leadership of the infrastructure and service desk teams. The infrastructure team manages internal company enterprise infrastructure as well as a combination public (AWS) and private cloud platforms, which host Helia’s.
• Worked closely with vendors and our security, risk and governance teams to identify and remediate findings from security reports (eg. Penetration tests, vulnerability detections), ISO27001 and CPS 234 audits and BCP.
• Responsible for the performance, availability and security of the infrastructure platforms.
• Embedded security operations within the existing infrastructure and services teams and their BAU processes.

North Sydney, New South Wales, Australia

• Sandstone Technology is a leading Australian financial technology company which provides digital banking products and services to financial institutions. Our solutions include products for retail banking, loan.
• Managing the day-to-day operations of Sandstone Cloud Services platform (SCS) backed by AWS.
• Ensure SCS platform and Sandstone infrastructure complies with company’s BCP framework.
• Facilitation of regular ISO27001 compliance audits.
• Ensure an adequate Disaster Recovery plan is in place for applications and infrastructure (meeting RTO/RPO objectives as per SLA agreements) and management of regular disaster recovery drills to demonstrate compliance.
• Development and enforcement of strict processes around systems which contain confidential data of our financial institution clients.

Sydney, New South Wales, Australia

• Whilst consulting, I worked with a number of SMEs to enact positive change in the context of their IT infrastructure, assets and processes and was able to use my previously gained experience and skills to bring.
• Ground-up redevelopment of telephony infrastructure.
• Migration of on-premise productivity applications to both Google Workspace and Office 365.
• Implementation, configuration and migration to SaaS solutions such as BambooHR, Xero, Deputy, Slack, Confluence, Shopify and more.
• Provided maintenance, security upgrades and migration of websites between webhosting and cloud service providers as required.
• Liaised with IT and telecommunications vendors.

Sydney, Australia

• Responsibilities:
• Management of large client relationships at an executive level.
• Assisted clients with the development of strategic roadmaps.
• Pre-sales, based on the knowledge obtained from strategic roadmaps, capabilities and changes within the service catalogue.
• This role also required organisational specific knowledge of the Service Catalogue, Service delivery Processes, Project management, SLA management and Change control management.
• Acted as a final point of escalation for clients with 24 Hour support.

Sydney, Australia

• Hostopia Australia (Formerly Digital Pacific and then acquired by Newfold Digital) is one of the largest web hosting providers in Australia and owns and operates a number of brands including Digital Pacific, Crucial.
• Role reported directly to the CEO and included aspects of a CIO type role.
• Development of product, technology and operational strategic roadmaps.
• Management of seven direct and 60 indirect reports in the support, technical operations, cloud service delivery, billing and office administrations teams.
• Creation of an independent Business Improvement team tasked with company-wide continual process improvement and quality assurance.
• Management of CAPEX and OPEX budgets.

Sydney, Australia

• Digital Pacific was acquired by Hostopia Australia and I was promoted to Chief Operating Officer of Hostopia Australia in September 2017. My responsibilities as Operations Manger for Digital Pacific Group were as.
• Responsible for the day to day running of the business which allowed the CEO and CFO to focus on major strategic initiatives such as business acquisitions and other growth strategies.
• Responsibility for the management of multidisciplinary teams including technical support, technical operations, systems engineering, networking, software development, data centre operations, billing, sales and marketing.
• Responsible for the post-acquisition integration of multiple companies in the web hosting space. This included integration of client databases, staff, office equipment, servers and other assets.
• Nurtured career development of staff through training and mentorship.
• Initiation and management of numerous concurrent projects.

Sydney, Australia

• Management of a busy, 24/7 helpdesk with staff located in three countries.
• Created policies to increase efficiency and minimise risk in technical support procedures.
• Resolution of more serious client complaints.
• Managed organisational response to large-scale service interruptions and other incidents.
• Facilitated weekly meetings of infrastructure and technical support teams.
• Liaised with suppliers and high priority clients.

Sydney, Australia

• Designed and managed the deployment of a unified authentication system across thousands of heterogenous hosts and devices (Linux, Windows, out-of-band devices, network infrastructure).
• Designed, developed and deployed a service announcement system to notify clients of service interruptions.
• Managed project to unify all product offerings under a single hardware and software infrastructure. This increased the scalability, reliability and manageability of these products.
• Researched and tested new technologies to determine if they could be implemented in new products.
• Liaised with sales staff and clients on highly technical sales proposals.
• Creation of technical documentation.

Sydney, Australia

• Ensured high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
• Planned and implemented upgrades to system hardware and software.
• Optimised system security and performance with proactive changes.
• Monitored ICT infrastructure and provided statistical reports of both real-time and historical metrics.
• Mentoring and training of junior staff.
• Extensive experience with hardware in a large data centre environment including upgrades and maintenance.

Sydney, Australia

• Responsible for providing desktop support to 25 in-house users.
• Administration of web, terminal services and database servers.
• Hardware procurement, installation and configuration.
• Installation, configuration and maintenance of desktop and server machines.
• Setup and maintenance of VPN between Sydney and regional QLD offices.
• Installation, configuration and maintenance of IP security cameras.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Information Systems)

Higher School Certificate