Experienced sales and operations Director, passionate about customers and colleagues; driven yet collaborative in approach. Strong interpersonal skills, demonstrated by a track record of success in exceeding business targets whilst retaining customer satisfaction at the heart of operations. • 18 years fleet industry experience• Sales Management, Customer Service Management and Fleet Management experience• YOY sales targets achieved• Customer-focused transformation• Leadership, relationship and stakeholder management• Customer Experience management and development• People management, development and collaboration• Operational management• Project management aligned to system improvement• Sales and business development• Dedicated and hungry to learn and succeed• Personable yet driven• Entrepreneurial with an open mindedness• Market transferrable skills• Compliance and governanceSpecialties: Account Management, Sales Management, Business Development (Existing/New), Sales Closing, Sales Psychology, Financial Advice, Contract Negotiation, Retail & B2B Sales, High Level Customer Service, Project Work, Business Integration, Management Presentations, Full Knowledge of Microsoft Windows Packages, Very IT Literate