Stuart Alexander Email & Phone Number

Responsible for ensuring quality of manufactured product is maintained within specification and to customer expectations.Establish technical and product specifications in line with customer and business expectations.Customer complaint investigation, developed and introducing corrective and preventive action plans, through a team approach.Provide technical support for customers – including visits, product line enquiries and glass appreciation training.Approval of new product design, ensuring compliance to existing industry standards and customer requirements.Leading appropriate CI activities to deliver improvements in product quality and processes while reducing the cost of quality.

Head of QC and Resort department.Responsible for customer complaint investigation and responses to customers.Customer visits and technical support.Responsible for ensuring that the day to day quality output conformed to specification and that the systems and processes adhered to the Quality Management systems.Responsible for customer, ISO9001 and BRC audits, Responses to external third party audits with detailed action plans for improvement. and response plansThe role included all technical aspects of glass manufacture, quality control and quality assurance. The department comprised of a quality assurance function ensuring that procedures and processes were in place to manage quality, a quality control element that measured and monitored product quality throughout the process.

Institute Of Industrial Managers

Higher Tec, Physical Sciences