Stuart Anbe Email & Phone Number

Las Vegas, Nevada Area

• Opening director over bell, valet, door, and limo operations including 5 shift managers and over 150 line employees• Interviewing, hiring, and creating standard operating procedures for every position in Front Services, including bellmen, doormen, valet supervisors, valet runners, valet booth attendants, limo drivers, traffic controllers, and bell-limo dispatchers• Negotiated contracts with outside valet services, Computerized Valet Parking Systems (CVPS), auto detailing services, and various limo and shuttle transportation companies to provide additional regular front services operations• Worked closely with all departments from hotel operations as well as accounting, catering, group sales, human resources, I.T., risk management, restaurants, to develop strategies to create efficiency and improve the overall guest experience

• Direct daily operations of the Front Services department including Bell Desk, Doorman, Valet, • Developed departmental policies and procedures• Responsible for department budget, P&L and cost control• Recruited, hired, trained, and mentored a diverse workforce including 6 managers and over 200 associates • Ensure compliance with corporate, brand standards with guaranteed guest service and associate satisfaction • Generated standard operating procedures for the Front Services Department

• Direct daily operations of the Suite Services department including Bell Desk, Doorman, Concierge, Valet, Housekeeping, Public Area, and Wardrobe of the 1,284 Suites• Developed departmental policies and procedures• Responsible for department budget, P&L and cost control• Recruited, hired, trained, and mentored a diverse workforce including 11 managers and over 200 associates • Ensure compliance with corporate, brand standards with guaranteed guest service and associate satisfaction• Member of the Executive Committee participating in the safety, cost savings, and revenue management of the company• Part of the pre-opening team. Oversaw the preparation and completion of suites and guest services areas for the new tower opening • Generated standard operating procedures for the Guest Services Department

• Managed over 100 employees in the areas of Bell Desk, Doorman, Baggage, and Dispatchers within the 2,700 Suite Hotel and Casino• Responsible for controlling labor expenses, assisting with budgets and payroll reports• Increased and maintained employee morale • Handled guest complaints, guest relation, scheduling, and discipline• Created and implemented policies, and procedures • Part of the team responsible for obtaining the first Mobil 5 Star and AAA Five Diamond ever awarded to a hotel/casino in the US