Stuart Archer Email & Phone Number

London, United Kingdom

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London, England, United Kingdom

London, England, United Kingdom

Responsibilities• Day-to-day line management of the professional services team members and track project work progress• Run regular one-to-ones, bi-annual appraisals and help guide career progress of team members• Act as an escalation point through expert knowledge• Mentor and train colleagues within the team and other areas of Professional Services• Achieve performance with the delivery of client activity to budget and timeframes• Ensure delivery of any activity to the highest professional standards• Ensure a good relationship between the client and CTS• Take ownership and deliver projects from pre-sales to effective hand over to support• Ensure projects are delivered on time and within budget and maintained to a high standard• Ensure that effective change control methodologies are operated with clients• Assist in maintaining client satisfaction with project delivery• Ensure the achievement of targeted billable hours• Ensure the capture of time recording for all activity – billable and non-billable• Provide as required a high level of technical input to projects and the service desk support team • Ensure that the third-party applications are installed and run effectively and efficiently across all customer platforms – On-premise and hosted• Responsible contact with relevant authorities for Information Security and the responsibility for Confidentiality, Integrity, and Availability for ISO27001 for Professional ServicePersonal Attributes• Decision maker, able to act decisively under pressure• Ability to adapt quickly and to demonstrate a flexible approach• Ability to speak effectively before groups of managers, vendors and colleagues• Excellent communication skills (written and verbal) for colleagues and customers• Ability to translate technical language for the appropriate audience• Ability to lead projects and guide project members where appropriate• Ability to commit to the role and work until the job is complete

London, England, United Kingdom

London, United Kingdom

Responsibilities:• Responsible for completion of project tasks as defined by PM/TD/TAM• Ensure that any issues are reported to PM/TD/TAM• Communication of business affecting project work to rest of business• Escalation resource for Service affecting issues• Ensure that normal operating procedures are adhered to - Documentation of project deliverables - Ensure project deliverable is delivered as specified• System resourcing• Managed AV• Patch Management• Testing/Reviewing of products that are under review at Sprout IT - Provide documented results from testing - Provide recommendations of use - Provide constraints of use• Ensure that technical decisions are well considered, always secure and escalated to TD/Directors as appropriate• Ensure that clients are kept informed of all business affecting technical work -Effectively communicating planned outages in advanceTasks to include:• Problem troubleshooting• Solve client problems, improve user experience and security, using technology• Mentoring senior SD staff• Wide ranging delivery of technology to clients• Research and development• Provide pre-sales support• Maintain knowledge of industry trends and technology KPI’s• Billable hours• Adhering to project task budget• Task completion• Client complaints

London, United Kingdom

Returning from my 3-month honeymoon I was contracted for 3 months to McBains Cooper.● Cyber Essentials Plus certification - including consultation and the roll out of App Locker for desktop & server security● Rollout of Office 365, including automation, throughout the 3 offices● Proof of Concept RDS 2016 environment to replace aging Citrix environment● Deployed a “Golden image” template in VMWare for server builds● Scripted deployment of “core applications” for laptop builds

London, United Kingdom

Private and Public Cloud provider – multi tenant – Citrix and Windows platform3 Promotions:Service Desk Engineer – 2008 – 2010Senior Support Engineer – 2010 – 2014Technical Design and Implementation Engineer – Professional Services – 2014-2016Senior Technical Design and Implementation Engineer – 2016-2018Technical Experience:Technical lead on numerous projects for the stabilisation of a client’s existing infrastructure and migration of their services, utilising the Challow private and/or public cloud offerings from Microsoft.An in-depth working experience with deploying; configuring; and administrating the following technologies:Windows Server 2003 to 2016 (including Roles and Features);Citrix (from XenApp 5 to XenApp/XenDesktop 7.15);Exchange (2003, 2010, 2013, and 2016 On-Premise, DAG and Hybrid Exchange with Exchange Online)Virtualisation technology from Hyper V and VMWareManagement and monitoring tools, for example SCOM; SCVMM; PRTG; Naverisk; Autotask; KaseyaNetworking utilising SonicWall, Draytek and pfSense firewalls; 3-COM; HP and IBM switches; The Challow client base is predominantly legal and being on the implementation team gives great experience with both installing; configuring and in-depth troubleshooting for a number of third-party applications:Office XP to Office 2016/365; Advanced Legal; LawSoft; Peppermint; Autodesk Suite; CCH; Sage; Oyez; Laserform; Sharepoint; CRM; Solicitors Own Software; WinScribe and BigHand.Challow as a small company allowed me to get a lot of experience in a number of additional roles outside of my "job title", including project and account management; and the management of a small team.

General day to day support for a medium law firm with administrative rights and maintenance tasks assigned for all back office systems.Including training on BigHand, AlphaLaw, WinScribe, Hummingbird document and case management system and Office products.Progressing to running the department with project, budget and implementation responsibilities - including managing an office IT infrastructure move and digital dictation rollout throughout the three offices.

On the "food department" and a member of the till management team and Information desk for "great customer assistance and support"

Bachelor Of Science (Bsc) (Hons), Information Technology With Accounting And Finance

Education record

A-Levels: Computing Mathematics with Mechanics Chemistry General Studies