Directed all operations for one of two operating divisions, with over 3,500 team members and 350 locations across 21 states. Oversaw P&L with $1.5B in revenues, $500M in EBITDA, and 2,200+ employees. Achieved 2021 operating objectives during major business model transformation while navigating changing COVID landscape.• Delivered target business transformation savings within budgeted capital levels.• Strategic partner in digitization of overall customer experience.• Achieved OSHA and vehicle incident benchmarks, resulting in sustained lower general liability costs. • Enhanced network optimization through distribution point analysis, low-throughput property sales, lease evaluations, and sublease opportunities.

Directed all sales and operations in company’s most profitable region, comprised of 250 locations throughout 13 states. Assumed responsibility for P&L with $800M in revenue, $250M in EBITDA, and 2,000+ employees, including 60-person sales team. • Led team to 37% improvement in OSHA recordables and improved vehicle incidents by 41% to set historic best safety records.• Drove customer service levels to historic high 60 Net Promoter Score mark.• Successfully facilitated national management meeting by aligning strategic topics, content development oversight, and presentation.

Directed overall operations across Southern region of United States. Designed and implemented emergency response program. Navigated large team through multiple emergency response events (hurricanes, ice storms, winter storms). • Successfully acquired and integrated $25M cylinder exchange operation in Miami, Florida.• Increased labor gross profit by $3M through improved employee utilization and billing effectiveness.• Optimized pricing practices by way of contract renewal effectiveness, fixed price controls, and lower price concessions.

Led transformational technology rollout across entire organization ($30M investment), resulting in digitization of customer deliveries, optimized routing, and advanced reporting. Leveraged IT, training, and operations partnerships to garner complete system organizational adoption. • Improved distribution efficiencies 20%, leading to $25M recurring annual savings.• Produced distribution SOP, leveraging best practices across enterprise.• Raised on-time delivery compliance, resulting in improved customer satisfaction.

Held sales and operations responsibility across Southern region of United States. Achieved top results across key performance indicators: safety, growth, distribution efficiency, and OPEX per gallon. Led complex assimilation of billion-dollar acquisition: people selection, system integration, financial planning, and cultural bringing together.• Increased EBITDA 10% through unit margin improvements and expense control.• Led the improvement of commercial and residential sales results, improving overall team performance by 213%. • Developed and implemented asset refurbishment program, leading to $2M cost reduction through freight reduction, internal cost savings, and less reliance on third-party vendors.

Oversaw 20 district locations and 40,000 propane customers. Provided daily leadership to large sales and operations management team. Analyzed financial reports to ensure proper margin management, expense control, asset management, and vehicle utilization in all locations. Drove profitability, as well as customer retention and growth, throughout Tennessee, Kentucky, and Southern Indiana. • Consolidated retail service centers within market, resulting in reduction in workforce while improving sales and customer service.• Led market to year-over-year safety improvement through selection of safety-conscious employees and ultimate transformation of safety culture.• Served on area manager advisory board with responsibility for reviewing and providing expertise on new processes being considered for field implementation.• Facilitated and led region in best practices as distribution champion.

Facilitated operation, growth, and profitability of multi-location unit within AmeriGas Propane. Trained and managed ~12 customer service representatives, drivers, technicians, and support personnel. Grew business profitably on consistent basis. Served on management training development team responsible for creating first centralized district management training and mentor program. Mentored other district managers in general business leadership skills and implementation of best practices.

Facilitated operation, growth, and profitability of single-location service center. Transformed operation into model business unit.