Stuart Bailey Email & Phone Number

Birmingham, United Kingdom

Innovation Court, Edmund St, Birmingham, B3 2HJ

Curium Solutions is a fast growing change management company headquartered in Birmingham’s business district. We operate across a range of sectors and work with some of the UK’s biggest brands to deliver business critical change that really sticks. Founded in 2008, Curium was set up to offer a different type of change management consultancy – one that.

Define, create and deliver a set of standardised services across our customer operations team of circa 7,000 employees, bringing about significant change and performance improvementLead an operational excellence workstream during a clinical and focussed wave deployment to improve process efficiency, organisation & skills and mindset & behaviour whilst.

Lead Customer Services Manager in management of large strategic people change initiatives impacting on up to 5,000 colleagues. Transforming and implementing part of our people strategy, specifically the re-creation of manager role profiles, defining and setting key performance measures and objectives linked to competency based pay and annual bonus scheme.

Nottingham, United Kingdom

Responsible for the bringing about of significant cultural change through the design, development and embedding of key products and services and the delivery of learning interventions to support our 6,000 employees.Accountable for the overall delivery of our People programme in a programme management capacity incl. over 40 individual projects and an.

Reporting to Head of Prepayment.Accountable for approx. 300 heads handling over 1,000,000 customer calls per year. Delivering key performance indicators whilst growing customer base and reducing incoming call demand.Developing industry leading strategies pertaining to customer billing, modern technology, debt reduction and improved customer experience.

Responsible for 5 team managers and over 70 heads delivering key performance measures in both call handling and debt collection.Creation of scheduling database to issue jobs to field services team and demand analysis to understand root cause of debt accrual and customer insight. Introduction of demand capture to department of over 250 heads and carried our.