Stuart Bailey Email and Phone Number
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Curium Solutions is an award-winning business transformation company headquartered in Birmingham’s business district and offices in the U.S. Its mission is to empower people and organisations to achieve their personal and business potential, helping them turn strategic priorities into reality through successful transformation. It does this by:People first – putting people front and centre because if they change, then organisations change too.Keep it simple – keeping things simple and jargon-free helps to accelerate the pace of change and ensure that it can be sustained.Make it real – improving and supporting client capability with our award-winning digital performance solution ensures that the change is realised and sticks.Two core practices – Change Solutions and People Solutions – combine to drive fast and sustainable change in individuals and teams. For more information see www.curiumsolutions.com
Curium Solutions Limited
View- Website:
- curiumsolutions.com
- Employees:
- 34
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Principal ConsultantCurium Solutions Limited Nov 2017 - PresentBirmingham, United Kingdom
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Senior ConsultantCurium Solutions Limited Nov 2015 - PresentInnovation Court, Edmund St, Birmingham, B3 2HjCurium Solutions is a fast growing change management company headquartered in Birmingham’s business district. We operate across a range of sectors and work with some of the UK’s biggest brands to deliver business critical change that really sticks. Founded in 2008, Curium was set up to offer a different type of change management consultancy – one that simplifies change and makes it sustainable. We combine pragmatic, straightforward advice based on our many years of client-side experience, with a hands-on approach to delivery. We always focus on winning the hearts and minds of your people and empowering them to deliver change themselves – because that way change will genuinely last.For more information, see www.Curiumsolutions.com.
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Operational Excellence Services & Sustainability ManagerE.On Apr 2013 - Nov 2015Define, create and deliver a set of standardised services across our customer operations team of circa 7,000 employees, bringing about significant change and performance improvementLead an operational excellence workstream during a clinical and focussed wave deployment to improve process efficiency, organisation & skills and mindset & behaviour whilst transferring capability to our leadership team to help embed and sustain improvementIncrease leadership capability in the effective running of contact center teams and back office, specialised environments by setting best practice metrics, training against them to foster more informed, effective, performance conversations -
Operational Effectiveness ManagerE.On Ag May 2010 - Apr 2013Lead Customer Services Manager in management of large strategic people change initiatives impacting on up to 5,000 colleagues. Transforming and implementing part of our people strategy, specifically the re-creation of manager role profiles, defining and setting key performance measures and objectives linked to competency based pay and annual bonus scheme and design and roll out of consistent managerial best practices across 450 people managers. Blending recruitment, retention and learning journeys with such practices to establish a long-term legacy and enable future downstream activities.In addition will support, design and implementation of a 'personalised dashboard' to bring to life individual results, current competency levels, training and development.Taking further analysis from Customer feedback to focus action planning on the key activities that will support the introduction of new market participants and create a strong platform to enter into a new strategic era for the utility sector. Lead sponsor for our community of lead customer advisors providing a support network and development program to enhance personal skills and deliver strong operational results.Accountable for ensuring congruence in delivery between service excellence, our people program, Customer experience through improved NPS. Support new and effective management practices are delivered and embedded into Customer service business. Operational interface between the operation and support functions to ensure interventions are optimised against desired outcomes. Looking to give the 'power back to our people' through engagement, a strong family culture and autonomy to make decisions.
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People Programme ManagerE.On Jan 2012 - Feb 2013Nottingham, United KingdomResponsible for the bringing about of significant cultural change through the design, development and embedding of key products and services and the delivery of learning interventions to support our 6,000 employees.Accountable for the overall delivery of our People programme in a programme management capacity incl. over 40 individual projects and an overall spend of circa £2.5m.Responsible for the roll out of a leadership development programme to 650+ leaders, the procurement of key partnerships and the introduction of learning sets to sustain and embed learning.Results delivered - 5% improvement in quality, 5% improvement in bottom up Customer Satisfaction and 45% increase in value add.
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Prepayment Call Center ManagerE.On Sep 2007 - May 2010Reporting to Head of Prepayment.Accountable for approx. 300 heads handling over 1,000,000 customer calls per year. Delivering key performance indicators whilst growing customer base and reducing incoming call demand.Developing industry leading strategies pertaining to customer billing, modern technology, debt reduction and improved customer experience, underpinned by lean thinking approach.
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Operational Section ManagerE.On Aug 2004 - Sep 2007Responsible for 5 team managers and over 70 heads delivering key performance measures in both call handling and debt collection.Creation of scheduling database to issue jobs to field services team and demand analysis to understand root cause of debt accrual and customer insight. Introduction of demand capture to department of over 250 heads and carried our transitional work of activities between two major sites.
Stuart Bailey Skills
Stuart Bailey Education Details
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Wigan
Frequently Asked Questions about Stuart Bailey
What company does Stuart Bailey work for?
Stuart Bailey works for Curium Solutions Limited
What is Stuart Bailey's role at the current company?
Stuart Bailey's current role is Head of People Transformation at Curium Solutions Limited.
What is Stuart Bailey's email address?
Stuart Bailey's email address is st****@****r.co.uk
What is Stuart Bailey's direct phone number?
Stuart Bailey's direct phone number is 077010*****
What schools did Stuart Bailey attend?
Stuart Bailey attended Wigan.
What skills is Stuart Bailey known for?
Stuart Bailey has skills like Change Management, Performance Management, Strategy, Management, Process Improvement, Stakeholder Management, Leadership, Program Management, Employee Engagement, Culture Change, Leadership Development, Project Management.
Who are Stuart Bailey's colleagues?
Stuart Bailey's colleagues are Lisa Powney, Jo Rix, Lesley Carter, James Yapp, Chris Finnegan, Neil Smith, Robert A Mccracken.
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Stuart Bailey
United Kingdom -
Stuart Bailey
Solicitor At Thomson Hayton Winkley Solicitors Specialising In Tourism, Retail And Property Development.Grange-Over-Sands -
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2knightfrank.com, asburyauto.com1 (770) 4XXXXXXX
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Stuart Bailey
An Experienced Senior Leader With Wide Knowledge Across Engineering, Commercial And Sustainability In The Energy SectorWarwick
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