Business Process Owner
• Key contact for users within the Asia region to identify and resolve issues regarding process and software.• Strategic and analytical thinker, acted as the conduit between business stakeholders and the technical team to ensure clear requirements are specified to meet the needs of the business.• Maintaining, editing and refining product backlogs in both JIRA and Confluence software.• Analysed and documented the ‘as is’ and the ‘to be” processes with consideration to timelines, costs & benefits.• Key member in IT software projects for the replacement of the front-office system in more than ten trading platforms within the Asia region and globally.• Subject matter expert for Singapore & Malaysia system rollouts for Rice, Sugar, Grains, Oilseeds & Structured Trade Financing platforms.• Defined, standardized and automated the KPI reporting requirements for the Global Execution department resulting in time-saving efficiencies for month end reporting processes.• Anticipating process conflicts and working with all parts of the business from Trading, Accounting, Business Control and the Operations teams to resolve.• Created User Acceptance Testing scenarios and ran the workshops through to acceptance with the user audience.• Created training materials and conducted user training sessions with the stakeholders.