Stuart Barlow Email & Phone Number

Warrington, Gb

Runcorn, England, United Kingdom

Yorkshire Building Society

Contracted to Computacenter as a Senior Engineer working at Yorkshire Building Society (YBS) in Bradford providing Request and Incident resolution (Hardware and Software) on PCs, Laptops and peripherals. Building and configuring system, Domain admin work using SCCM and AD, DHCP, DNS, Software configuration, Remote Desktop / Remote configuration and PC management. Dell accredited Service engineer.

IT Service Consultant contracted to Echo – European Courier & Hi-Tech Organisation Ltd looking at internal Service improvement initiatives. Based in the Manchester Office in Trafford Park with UK travel as required. Working across multiple departments, gathering data for analysis and delivering operational improvement initiatives.

Customer Relationship Manager (Service Account Manager) responsible for echo’s relationship with Fujitsu Services (echo’s largest account) and several other national contracts worth in excess of £2.5M PA. Worked closely with the Sales team to identify new business opportunities and the Operations team to ensure service quality. Responsible for the ongoing management of existing services, monitoring and reporting of SLA achievement and attending regular customer review meetings. Primary escalation contact for any issues arising which included service issue resolution, new business implementation, ongoing project work and monthly billing - working across all internal departments to ensure that services were delivered in a professional and cost effective manner. Owned and operated several service improvement plans which were reviewed on a weekly / monthly basis.Worked with Fujitsu personnel on a joint ‘LEAN’ program to further enhance service delivery.

Implementation Consultant tasked with designing and documenting new business implementation processes whilst working alongside the management team to implement key new business opportunities.

responsible for IKON's relationship with IBM UK Ltd. Annual contract value of up to £3M. Having developed the relationship from 1 small account we provided IBM with service support across approx. 25 accounts ranging in value from sub 1K contracts to full on-site managed service contracts. Past and present end users include AstraZeneca, Boots, JPMorgan Chase and various government agencies. Working with the Client Manager, I designed service offerings against specific IBM client requirements, prepared and provided service quotations, transitioned and implemented the chosen solution including provision of on-site resource. Attended regular service review meetings with IBM/Clients and bi-monthly overall reviews with senior IBM personnel. I also acted as a point of escalation for internal and external customer service issues.

Overall responsibility for the operation of the NE England and Scottish regions. Duties included escalations, customer problems, staffing levels/recruitment and stock-holdings. Worked to strict Service Level Agreements and produced regular statistical analysis for the regions.

based in Runcorn, Cheshire and responsible for all commercial aspects across a range of customer accounts. Tasked with developing and maintaining successful and profitable relationships with corporate clients by matching and developing IKON's internal resources to the customer's specific needs.Following restructuring of the Account Management team as of 1st July 2000 I worked within the newly formed Contract Support Services team with personal responsibility for £1M+ contract base of existing Support Service customers.Previous client exposure includes the Lex Group of Companies, Renault UK and Manchester Airport, which I developed from a small Fileserver hardware maintenance Contract into a 3Yr £3M managed service account. Winner in the IKON Circle of Excellence (Top Sales Performer) for year 2000 and 2004.

Managed several large projects for blue chip companies which included the following,

Based at ICI in Manchester and responsible for over 800 PC's across three sites

servicing IBM, Compaq, Toshiba and AST PCs and various attached peripherals including all types of printers, tape devices and scanners whose makes included Hewlett Packard, Epson and Kyocera. Worked to component level and assisted in the Workshop when required.Attended manufacturers authorization courses at IBM, Kyocera and Toshiba.

Hnc, Electrical And Electronics Engineering

Education record