Stuart Barr Mih Email and Phone Number
A capable, dependable result orientated professional manager with experience of leading and developing high performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and deliver innovative new solutions to challenges. A confident, positive and enthusiastic leader with initiative to perform well in multi-task situations and manages time and priorities effectively. Results driven and rigorously determined to deliver business objectives and not afraid to make difficult decisions and will do everything to provide results that will contribute to the overall mission and success of the business. Possess an analytical and practical approach to problem solving aiming for in a win/win resolution for all parties. Adaptable and flexible to change Passionate at delivering the highest standard of customer servicePeople development, in particular has been a major influence in the management style over the last 10 years paying specific attention to up and coming talent, building relationships with these individuals that go beyond the current place of work. The aim is to create a healthy environment by building trust and honesty. The last 24-year career progression has been achieved in the demanding environment of Phyllis Court Club a four-star prestigious members’ club and hotel in Henley-on-Thames, £6 million turnover and arguably one of the finest in the Home Counties. This mix of 3500+ members, 17 bedrooms and substantial external conference and banqueting business creates and unusual and complex business to manage. Project managed in its entirety of the Club Henley Royal Regatta ensuring successful operational delivery which exceeded the satisfaction of over 3000 daily guests and income of £750k for the Regatta week thus succeeding desired targets. Relationships with members of Phyllis Court Council, interest groups and outside bodies is fundamental to continued success. Club and interest group activities alone account for 300-400 visitors daily with the associated provision of a range of food and beverage services including fine dining Experience in facilities management. Currently developing the member satisfaction of the new £4million Fitness Centre
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Head Of Clubhouse OperationsBurhill Golf ClubBracknell, Gb
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Head Of Clubhouse OperationsBurhill Golf Club Sep 2021 - PresentWalton-On-Thames, England, United Kingdom● Created and implemented a recruitment process and trained the team on interview techniques to ensure the Club portrays and demonstrates itself as an employer of choice. Retention levels have increased by approximately 50%.● Re-structured the planning and organization of events ensuring greater cost control and improving service delivery, for example, saved £12000 in 6 months with linen costs and re-structured staffing of events for an approximate 25% wage cost saving.● Implemented a shift pattern structure to ensure effective staff levels drove excellent customer delivery. ● Introduced a robust stock control process and intern achieved month-on-month results in line with budgeted recommendations increasing margins from 68% to 72.3%● Reorganised and structured the format of how food and beverage are served at the Club giving better member satisfaction in NPS score making Burhill within the top 3 sites in the company. The score has risen from an average of 35 to 60 in the last 12 months. -
Club Manager / Head Of OperationsPhyllis Court Oct 2008 - Apr 2020Henley-On-Thames, Oxforshire- Championed Customer Service values and related behaviors training- Developed with external support the leadership standards to support the Customer service values- Introduction of an induction process and associated training- Introduction of a performance management system- Introduction of firmer recruitment processes- Developed with external support policies and procedures for the Club- Undertaken disciplinary hearings in line with Club policy- Responsible for the organization and delivery of Henley Royal Regatta for the Club -
Operations ManagerPhyllis Court 2005 - Oct 2009Henley On Thames- Responsible for day to day running of the Food Service and Banqueting Department- Responsible for the overseeing of the Maintenance and Grounds team- Responsible for the organization and delivery of Henley Royal Regatta for the Club- Overseen in its entirety the full customer journey at the Club- Responsible for the recruitment and retention of senior roles within the Club- Responsible for vendor management including contract negotiation
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Assistant To The Club ManagerPhyllis Court Aug 2000 - Dec 2004Henley On Thames- Overseeing of day to day cellar management- Responsible for day to day running of the Food Service and Banqueting Department- General day to day administration of the Club Manager’s office and smooth running of this office in the absence of the Club Manager.
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Conference And Banqueting Operations ManagerPhyllis Feb 1999 - Aug 2000Henley On Thames- Establish training methods and implemented to the team- Set and maintain standards of service and presentation- Organize the recruitment and training of casual staff- Duty Management of all areas of the Club
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Assistant Banqueting ManagerPhyllis Court Mar 1996 - Jan 1999Henley On Thames- Assisting in the running of a busy conference and Banqueting department
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Assistant Junior Banqueting ManagerGrosvenor Thistle Hotel Jan 1994 - Mar 1996
Stuart Barr Mih Education Details
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European Hospitality -
Hotel And Catering Studies -
Riddlesdown High School
Frequently Asked Questions about Stuart Barr Mih
What company does Stuart Barr Mih work for?
Stuart Barr Mih works for Burhill Golf Club
What is Stuart Barr Mih's role at the current company?
Stuart Barr Mih's current role is Head of Clubhouse Operations.
What schools did Stuart Barr Mih attend?
Stuart Barr Mih attended University Of Plymouth, Croydon College, Riddlesdown High School.
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