As a member of the Operations Leadership Team reporting directly to the COO, I am responsible for:• Establishing key relationships with senior stakeholders, ensuring that the needs of IT across the business are aligned.• Supporting the business needs through technology.• Leading the IT team, including the IT Service Desk.• Providing the business with all IT tooling (both physical endpoints, including mobile devices, as well as Software and SaaS tools). I am accountable for:• The policy driven, effective and cost-efficient delivery of IT Shared Services for employees and contractors across the business.• IT Infrastructure – Responsibility for procurement, build, security and maintenance of physical and virtual infrastructure hosted in multiple locations in the UK as well as across AWS and GCP Cloud Infrastructure.• Information Security – Responsible for Wifinity’s Information security policy, posture, capability, training and Incident Response.• Working with senior stakeholders across the business to be accountable for both the BAU running and future transformation of the area.

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Working with the Technology Solutions Director I am responsible for the ICT solution components of Capita Group “Big Ticket” outsource solutions as well as designing and owning the building and delivering of any required demonstrable technical solution elements as part of any solution. This also includes analysis of key client requirements, and mapping optimum technical solutions, including negotiating the ‘best price for the best solution’ with both internal and external suppliers. Also responsible for the fulfilment of any compliance and governance criteria required internally or externally as part of the bid and solutionKey achievementsDesign and delivery of a functional Decision based automation toolset in the Capita Insurance Services division. This innovative technology is unique and propriety in its operation, utilising off the shelf products and offered a decision rules based engine orchestrating an RPA toolset to achieve a fully automated end to end process.Design and delivery of a unique Decision Assisted web front end portal for a major Public-Sector client and supporting further development of the solution to become a commercialised model for both contingent and permanent recruitment Development of a working demonstrable product for an online and automated taxi license application portal as part of the 5 Councils Big Ticket opportunity. This taxi license application process was an entirely manual process before and as part of the procurement process, a working demonstration was given to showcase what our solution and technology was capable of. This was an integral part of securing the bid win.

Responsible for managing the IT estate owned by Group Business Development, which encompassed the Big-Ticket sales team, and latterly the Capita Transformation and Group Marketing functions. This entailed technology road mapping, owning and delivering the IT strategy, designing and rolling out innovative toolsets and technologies to assist the Group Business Development teams in their roles, project management, and the day to day running of the infrastructure and Business Systems Team. Additional responsibility for maintaining the relationship with our IT Services division and other internal suppliers, including regular service reviews for the company headquarters.Key achievementsInitiated, designed and implemented new infrastructure, including an AD, BCP, portal and SharePoint to allow our Bid teams to work on Government contracts classified as Secret. This also allowed the bespoke design of a Capita wide New Business portal that distributed Frameworks and opportunities to all of Capita’s sales community. This greatly reduced duplication and allowed a more cohesive pan Capita Sales function. An enhanced and integrated Single Sign On for all Business Systems was also rolled out.Responsible for ensuring the division was protected against cyber threats, was compliant with client’s security requirements and a 24/7 Disaster Recovery solution for the business-critical systems and infrastructure.Designed, Built and rolled out a new SharePoint system to allow the Big-Ticket sales team to effectively work collaboratively.Worked as part of the Capita O365 programme team to migrate Group Business Development from on-site to O365. Worked with suppliers to achieve a fully integrated and managed Single Sign On for all Business Systems

I was repsonsible for providing IT support to our Regional offices and remote staff across the UK, ensuring all IT systems were fit for purpose and working closely with the IT Manager to ensure the IT infrastructure at CIPFA was safe, reliable and up to date.