Stuart Bendoris Mcibs Email & Phone Number

Working closely with the Director of Golf and Golf Operations, I consistently, effectively and efficiently ...- manage all Club competitions (using Golf Genius for Majors, Medals, Order of Merits and Match Plays);- host, manage, and execute the competition aspects for Corporate Golf events; - oversee all handicapping and competition scoring (using WHS DotGolf); - prepare all fixtures (on Jonas and Golf Genius) at least 18 months in advance; - design and prepare… Show more Working closely with the Director of Golf and Golf Operations, I consistently, effectively and efficiently ...- manage all Club competitions (using Golf Genius for Majors, Medals, Order of Merits and Match Plays);- host, manage, and execute the competition aspects for Corporate Golf events; - oversee all handicapping and competition scoring (using WHS DotGolf); - prepare all fixtures (on Jonas and Golf Genius) at least 18 months in advance; - design and prepare scorecards for major competitions and corporate events; - facilitate bookings for tour operators, visitors and corporate members; - invoice and process golf booking payments;- prepare for and welcome Member's Days; - respond to Member and guest queries;- engage with reciprocal Clubs to make bookings at Archerfield and overseas;- write and/or proof read golf communications; - deploy as course ranger where required, - prepare daily bag tagging for guests. - communicate closely and frequently with numerous other teams across the extensive Archerfield estate to ensure a seamless delivery for Members and guests. - continually review how the Member and guest experience can be enhanced.I especially enjoy meeting and greeting members and guests (both golfing and accommodation) to Archerfield, always striving to ensure that everyone who comes through the door has the best possible experience and the friendliest of welcomes on and off the golf course. Show less

East Lothian, Scotland, United Kingdom

- Lead Panelist for Scottish Top 100 golf courses panel;- Panelist for GB&I Top 100 golf courses;- Shortly to complete the top 200 Scottish courses (191 played as at November 2024).I am fortunate to have played all the top 100 courses in both Scotland and GB&I. This is very much a labour of love, utilising my extensive knowledge of British and Irish courses, and is a voluntary, unpaid role. I am proud to contribute to numerous Today's Golfer/Golf World top 100 rankings, to… Show more - Lead Panelist for Scottish Top 100 golf courses panel;- Panelist for GB&I Top 100 golf courses;- Shortly to complete the top 200 Scottish courses (191 played as at November 2024).I am fortunate to have played all the top 100 courses in both Scotland and GB&I. This is very much a labour of love, utilising my extensive knowledge of British and Irish courses, and is a voluntary, unpaid role. I am proud to contribute to numerous Today's Golfer/Golf World top 100 rankings, to assist the top 100s editor as required, and to provide insightful commentary and articles for publication in the magazine. Show less

Gullane, East Lothian

Golf Services Manager, Gullane Golf ClubManaging all aspects of golf services on the ground to ensure the highest quality of service for Members, Guests and Visitors. This busy and rewarding role covers three courses and five Clubs within Gullane and in summary includes;- Managing the Golf Services team – Starters, Meet and Greet, Course Ranger- Customer service focus, leading by example and coaching my team to deliver for all golfers.- Competitions: creating, managing and… Show more Golf Services Manager, Gullane Golf ClubManaging all aspects of golf services on the ground to ensure the highest quality of service for Members, Guests and Visitors. This busy and rewarding role covers three courses and five Clubs within Gullane and in summary includes;- Managing the Golf Services team – Starters, Meet and Greet, Course Ranger- Customer service focus, leading by example and coaching my team to deliver for all golfers.- Competitions: creating, managing and closing competitions for all 5 clubs. - Caddie Master: managing all Caddie bookings (c.600 per month in summer), co-ordinating c.100 caddies. - Social Media - increasing GGC’s social media presence via Twitter/Facebook. Using Hootsuite to plan posts in advance.- Other Golf Services: resolving handicap issues, Member queries, processes, handbooks, stock, scorecard design, course literature, signage, Tour Company familiarisation visits.- Stakeholder Management• Working collaboratively with GGC and GLGC Secretaries, Committee and departments in the Club such as Advanced Bookings, Golf Admin, the Pros, Reception, Greenkeepers, F&B. • Effective in delivering results through consultation and discussion with Members and colleagues. Influencing by listening to needs, pragmatism and selling the positive benefits of change with rationale and reasoning. Show less

Gullane, East Lothian

I have always thrived working in fast paced environments and genuinely get huge satisfaction from helping people, both of which I get the opportunity to do on a daily basis in my new role at Gullane Golf Club.As Starter, I oversee two courses (Gullane 2/3) as well as the practice range where members and visitors to all three courses will utilise. I am passionate about delivering superb customer service and strive at all times to help members and visitors from around the globe with my… Show more I have always thrived working in fast paced environments and genuinely get huge satisfaction from helping people, both of which I get the opportunity to do on a daily basis in my new role at Gullane Golf Club.As Starter, I oversee two courses (Gullane 2/3) as well as the practice range where members and visitors to all three courses will utilise. I am passionate about delivering superb customer service and strive at all times to help members and visitors from around the globe with my friendly, informal but always professional manner. When I 'Meet and Greet' visiting parties to Gullane 1, I take time to explain to them not only the fine history of Gullane Golf Club and the links where golf was played as far back as 1650, but also how our great game has evolved from featheries and hickory via the collection of vintage golf balls and clubs in the Members' Clubhouse. I also talk them through the Honours Board highlighting some famous names and stories featuring amongst others 'Babe' Zaharius, Rickie Fowler, Bernard Gallagher and our very own Catriona Matthew. Gullane boasts three tremendous championship links courses and is especially proud to have hosted the Aberdeen Asset Management Scottish Open in 2015, which we will do so again in 2018 (as well as the Ladies Scottish Open). Not only does Gullane Golf Club have three outstanding, traditional links, it also has two superb clubhouses, a driving range, short game practice area, various putting greens and also a children's golf course, which is free for all kids to use. This truly is golfing paradise and I am very proud to be part of it.My nearly three decades of customer facing experience combined with my relentless enthusiasm for golf serve me incredibly well in this role and I like to work collaboratively with all colleagues from the Secretary and Captain down to provide a joined up service, all of which is geared to giving members and guests the best possible golfing experiences. Show less

Edinburgh, United Kingdom

This is a wide ranging and challenging role covering a variety of businesses. My main areas of responsibility include;- Incentive plan design principles/oversight- Secretary for the Consumer Finance Remuneration Committee- Planning and delivery of divisional annual pay and bonus cycle- Reward governance (approvals of reward requests i.e new hires, promotions, buyouts, guarantees, retention etc) - Conduct risk strategy, working with Risk colleagues on Reward related… Show more This is a wide ranging and challenging role covering a variety of businesses. My main areas of responsibility include;- Incentive plan design principles/oversight- Secretary for the Consumer Finance Remuneration Committee- Planning and delivery of divisional annual pay and bonus cycle- Reward governance (approvals of reward requests i.e new hires, promotions, buyouts, guarantees, retention etc) - Conduct risk strategy, working with Risk colleagues on Reward related risks- Performance management including delivering CF Line Manager webinars- Deputising for Head of CF Performance & Reward- Involvement in acquisition and disposal projects, providing Reward SME guidance Managing and simplifying Specialist pay ranges- Member of the Asset Finance Incentive Steering GroupMy success in my Performance & Reward role is underpinned by;- Superb stakeholder management skills, with colleagues at all levels. - Confident, empathetic and persuasive communication, both verbally and written. These influencing skills were particularly critical for successfully landing incentive transition projects.- Assured interpersonal skills, I regularly receive positive feedback on my expertise, drive and helpfulness.- Diligence and attention to detail, as evidenced by CF RemCo agenda, papers and minutes- Genuine passion for winning the fairest and best deal for our people but at the same time balancing commercial considerations. I was also very proud to serve as Captain of the Bank of Scotland (Edinburgh) Golf Club in 2014, in its 125th Anniversary year. I currently serve as Outings Convenor on the club's Committee. Show less

Edinburgh, United Kingdom

Senior Performance & Reward Manager, Group HR Commercial Banking & Consumer FinanceMy role is a demanding one and predominantly faces off into the Consumer Finance division (formerly WAFI: Wealth, Asset Finance and International) where I have Senior Reward Manager responsibilities for a wide range of businesses from Asset Finance, Cards, Change & Ops, and International operations around the world. The primary focus for my role currently includes;- Incentive plan design… Show more Senior Performance & Reward Manager, Group HR Commercial Banking & Consumer FinanceMy role is a demanding one and predominantly faces off into the Consumer Finance division (formerly WAFI: Wealth, Asset Finance and International) where I have Senior Reward Manager responsibilities for a wide range of businesses from Asset Finance, Cards, Change & Ops, and International operations around the world. The primary focus for my role currently includes;- Incentive plan design, governance and oversight. I am a member of the Asset Finance Incentives Steering Group.- Conduct Risk Strategy- Reward Governance/Committees: I am Secretary to both the CB and the CF Divisional Remuneration Committees. - CF is a fast paced business going through considerable change so there is constant need for retention plans, divestments and hiring.- Specialist pay ranges- Providing subject matter expertise to each of these businesses and HR partners on Reward matters - reviewing/signing off exceptional items outwith governance framework. - and of course, the annual pay and bonus cycle. Show less

Edinburgh, United Kingdom

Short term secondment to LBG Executive Reward working on various Projects: - Managing the oversight of the Significant Influence Function (SIF) process for internal restructures, role changes and moves for execs in LBG.- Policy reviews including International Executive Relocation Policy and Non Executive Directorship Policy- Year end pay and bonus planning

Edinburgh

Reward Manager, Group Human Resources, LBG: My role faced off to two divisions - Commercial Banking (formerly) Wholesale/Commercial divisions and Asset Finance. My prime responsibility specifically was to partner the Asset Finance business (comprising circa 2,000 colleagues) to ensure their Reward issues were managed as effectively as possible.Prime focus was on the effective oversight and structure of sales incentive plans cognisant with the regulatory focus on this area and… Show more Reward Manager, Group Human Resources, LBG: My role faced off to two divisions - Commercial Banking (formerly) Wholesale/Commercial divisions and Asset Finance. My prime responsibility specifically was to partner the Asset Finance business (comprising circa 2,000 colleagues) to ensure their Reward issues were managed as effectively as possible.Prime focus was on the effective oversight and structure of sales incentive plans cognisant with the regulatory focus on this area and balancing the alignment of customer needs and the commercial strategy of the business with individual compensation that is reflective of the market. Customer service and conduct risk was at the heart of these incentive plans, to ensure this is the case I drove detailed reviews with Risk colleagues and various senior stakeholders in LBG, from AF, Group Risk and ultimately to Senior Governance Committees to demonstrate that AF incentives were fully compliant with Group and FSA Principles.My other AFCOO responsibilities ranged from managing the annual pay and bonus process (which included, amongst many other aspects, oversight of bonus accruals and end reporting on spend v budget, as well as addressing data issues as they arose) to the governance of all other reward matters including approval of exceptional out-of-cycle salary increases, where appropriate. At divisional level I was Secretary for the Commercial Banking Remuneration Committee, chaired by the division's Managing Director. One facet of this role required me to produce the annual performance adjustment (deferred bonus clawback) report, which again involved engaging and challenging senior stakeholders across Commercial Banking and the Control Functions. I was also Commercial Banking and Asset Finance's rep to Group HR on colleague recognition, a subject I am passionate about. I like to get involved where I can in other Reward specific or Group wide projects, as they arise. Show less

Edinburgh

Challenging the content of escalated material events fully with the business, emphasising root cause analysis to improve controls/ mitigate future risks. Focusing on prompt escalation of events before reporting to the Head of Risk Assurance, the Div Risk Officer and Group Risk. Managing the Div Risk Event Reporting team to ensure oversight and to maintain compliance with Group Standards so that data quality provides meaningful intelligence for trend and root cause analysis to be undertaken… Show more Challenging the content of escalated material events fully with the business, emphasising root cause analysis to improve controls/ mitigate future risks. Focusing on prompt escalation of events before reporting to the Head of Risk Assurance, the Div Risk Officer and Group Risk. Managing the Div Risk Event Reporting team to ensure oversight and to maintain compliance with Group Standards so that data quality provides meaningful intelligence for trend and root cause analysis to be undertaken. Completion of at least five extreme scenarios annually, engaging key stakeholders, specialists and subject matter experts before submitting detailed findings to Group Risk and Exec Committee for final sign-off. Managing a team of 3 colleagues with varying skill sets, motivations and experience - coaching, mentoring and encouraging each of them. Leading by example but also stretching individuals to find their own solutions to aid their ongoing development. Responsibility for delivering reporting to various Exec and Risk Committees, meeting demanding deadlines whilst maintaining 100% accuracy. Analysis of key risk event issues, trends, themes and root causes, always maintaining a keen awareness of public relations, reputational risk and regulatory obligations when assessing operational risk issues. Writing and updating risk event reporting procedures, processes and guidance documentation to ensure the business are aware of their roles and responsibilities in successfully managing, reporting and mitigating operational risks. Disseminating best practice by providing expert guidance to colleagues across the Division. This commonly involved liaison with senior colleagues, such as Heads of Risk, as well as Business Risk teams, Risk Co-ordinators and Group colleagues. Raising awareness of risk across the Division by carrying out presentations, meeting with the business (for example, to validate Control Self Assessment testing evidence) and enhancing our team's Intranet site content. Show less

Edinburgh

Investigating and resolving complaints from corporate customers across the UK, this was a highly responsible role involving keen problem solving, negotiation and communication techniques. Providing complaint handling guidance and advice to close colleagues and across the organisation, and raising awareness of complaint handling procedures to the business throughout the country via awareness presentations. Managing a team of three complaint managers, ensuring that all… Show more Investigating and resolving complaints from corporate customers across the UK, this was a highly responsible role involving keen problem solving, negotiation and communication techniques. Providing complaint handling guidance and advice to close colleagues and across the organisation, and raising awareness of complaint handling procedures to the business throughout the country via awareness presentations. Managing a team of three complaint managers, ensuring that all complaints are resolved thoroughly and promptly, within regulatory guidelines and to the highest possible level of customer service. Managing workflows, prioritising key tasks and ensuring that accurate information is presented for root cause analysis. Managing complex complaints demanding lengthy investigation requiring detailed knowledge of the organisation, products, processes and a perceptive understanding of the needs of the customer, then influencing and negotiating to effect the best possible solutions. Conducting research calls to internal and external customers to evidence the quality of service provided. My success in this role was underpinned by my ability to quickly establish rapport with the customer and by rapidly establishing what actions require to be undertaken and then putting these in place. Show less

Mcibs, Financial Services

2002: Won two Chartered Institute of Bankers Membership subject prizes – EU & International Business (91%) and Management & Business.

Education record

Activities and Societies: Football team