Stuart Boland Email & Phone Number

Manchester, England, United Kingdom

Cheadle

As a Project Manager I am accountable for the agreed elements of a project and for delivering the expected outcomes which have been identified and agreed in the project initiation/planning phase.

Cheadle

Manage the CA's for the North of England ensuring that all performance targets are met and to hold regular 1:1's and appraisals.Support 2 local sales teams, Scotland and 1 national account manager as a Contract Administrator.Co-ordinate 4 QMS pools ensuring that queries are logged within 24 hours, updated every 48 hours and closed within the timescales.

Support 2 local sales teams as a Contract Administrator.Co-ordinate QMS pools ensuring that queries are logged within 24 hours, updated every 48 hours and closed within the timescales agreed with the customer.Assist with cash collection and debt recovery for all supported accounts.

To ensure that contract profitability increases on the account by 3% points year on year - increase of 7.4% achieved between 2001 - 2004.Manage the fleet of over 2,800 copiers and printers within the HSBC Account.Debt management on the account.

Design and implementation of Initial Care Programme (INCA) into the UK company.Use the INCA tool to drive customer satisfaction - achieved benchmark customer satisfaction for the UK company in 1999.Work with other business areas on process improvement via information from the INCA tool.

Remote Call Diagnostician for Customer ServiceTo clear 70% of service calls placed onto the systemEffectively plan engineer workload to ensure that a minimum of 95% of response times are met.

C.S.E; B.T.E.C. National Diploma; B.T.E.C Higher National Diploma, Business And Finance; Business; Finance.Human Resource Management Option

Gained 7 with grade C and above including Maths and English

Education record

Education record

Education record