Stuart Brown Email & Phone Number

Melksham, GB

• 2ND and 3rd Line Support – Supplying the infrastructure department with a second and third line support facility resolving calls to service level agreements, and using skill sets such as active directory.
• SMS 2003 - Designed, Planned, and implemented a SMS 2003 infrastructure to provide the business with a desktop management solution for gathering assets, licensing, remote control, software package distribution and.
• XP project – Managed a team of 7 contractors to deploy XP throughout the UK, designed the base image, created Domain group policies to lockdown the desktop environment.
• Hardware and Software Upgrades - Upgraded laptops and desktops from existing software versions to the latest versions, ensuring integrity of all migrated data and settings.Typical examples of these are; the migration.
• Repairing Hardware - Carried out repairs to Dell and HP laptops/desktops where the Items are no longer in warranty.
• Project leader responsible for reducing printer costs throughout the UK, by consolidating resources, and re-educating peoples printing habits.

• 1st, 2nd and 3rd line support - One week in every month, I was responsible for providing telephone, technical support for hardware and operating system issues.Providing an engineer presence on customer site to.
• Installations of hardware – Surveyed building for cable requirements, installed patch panels and switches, installed either Novell, NT or Windows 2000 Server, complete with backup facility, cabled wall ports and.