As Country Manager (President Director) for Coates Indonesia (PT Coates Hire Indonesia and PT Coates Service Indonesia) am responsible for management of one of the largest industrial equipment companies operating in Indonesia, servicing the Mining, Oil and Gas and Infrastructure sectors. Coates has over 200 national workforce, with five branches and over ten (10) onsite service points across Indonesia and has operations throughout South East Asia region. With a rental fleet of over 1,000 units including dewatering pumps, lighting towers, generators, compressors, welding machines, material handling and access equipment.Responsible for full P&L for both companies, including budgets, sales and marketing and operations in Country.Developed and implementation of restructuring and business improvement programs to optimize national workforce and reduce operational costs.Mentoring and support for the National Sales and Operations Managers for all Sales and Operational activities.Management of service agreements for Oil and Gas and Mining sectors.Achievements:• Restructured Operations and Sales Department from centrally controlled to regional based with Business Manager accountability and KPI’s, which resulted in reduced costs through reduction in manpower, maintenance and transport costs, whilst improving efficiency and sales.• Developed key alliances and partnerships with local and regional equipment suppliers and competitors, which allowed for business growth and broader product range, without capital expenditure.• Over eight years improved all business KPI’s including total revenue 109%, EBIT 231%, and Employee Engagement of 83% and Zero LTI’s.

Key Responsibilities:• As part of the Senior Management Team Setup overall responsibility for Sales and Operations Departments.• Mentoring and support for the National Sales and Operations Managers for all Sales and Operational activities including Sales activities, CRM management. promotions and budgets.• Technical control and support of onsite service teams.• Implementation, control and management of sales contracts.• Technical support and warranty management.• Development and implementation of service agreements for Oil and Gas and Mining sectors.

In 2011 PT Coates Services, part of the Coates Indonesia group initiated strategic plan to design, develop and assemble dewatering pumps in Indonesia. I was tasked to setup, design and manage the product facility in Surabaya, utilizing the Godwin Pump and local industry partners for fabrication and assembly. From 2011 to 2013, Coates built 60 pumps for the local and ASEAN market.Key Responsibilities:• Setup, and manage pump fabrication and assembly process in Surabaya.• Total project management including supplier and contract management, QA, engineering and product supervision.• Production planning and scheduling.• Develop and manage and control build specifications, build design, build lists and all production costing.• Provide management of all after-sales product support, for both national and international markets.• Technical support and product management advice to branch and customers, including application engineering.• Analysis of warranty and maintenance data to identify product improvement campaigns.Achievements:• Setup assembly facility within two months, including developing systems and work processes and stock management and control.• Reduce production cost of the pump sets by over 10% from original build costs utilizing local fabricators and suppliers.• Commencing October 2011, developed and conducted customised Pump De-watering Application, Sales and Operation Courses – both in-house and customer based.

In the role of After Sales Service Manager I was responsible for directly supporting and mentoring the Sales and Operations department, emphasis on the hands-on development of the team to expand operations within Indonesia. In particular for the support of the extensive rental fleet including dewatering pumps, lighting towers, generators, compressors, welding machines, material handling and access equipment.Key Responsibilities:• Provide management of all after-sales product support, for both national and international markets.• Implement and support maintenance and rental contracts throughout Indonesia.• Fleet procurement forecasts and recommendations.• Technical support and product management advice to branch and customers, including application engineering.• Technical advice for the country Plant and Maintenance department.• Analysis of warranty and maintenance data to identify product improvement campaigns.Achievements:• Develop and manage Offshore Technicians to support the Oil and Gas market with trained Steam Generator operators, for both Indonesian and ASEAN Markets for Coates Offshore.

Keller Ground Engineering is a specialist in foundation and ground improvement projects throughout Australia. The company owned and operated specialist equipment including 50ton Liebherr cranes, 40 ton excavator based drilling equipment, electric vibrators, grout and dry-cement injection equipment and high pressure mud and cementing pumps and mixing equipment. Key Responsibilities:• Provide Maintenance Management of all owned and hired equipment fleet operated by the group onsite in projects throughout Australia.• Management and technical support for service team and contractors in support of operations throughout Australia.• Design and project management of all equipment modifications for specialist projects.• Supplier liaison, including purchasing, inventories management, warranty and stock control.

Clark Equipment is a manufacturer and supplier of specialist material handling equipment, throughout Australia, Pacific and Asian region. Equipment includes heavy lift trucks, tire handlers for mine sites, container handlers, reach stackers and terminal tractors.Key Responsibilities:• Provide management of all after-sales product support, for both national and international markets.• Technical support and product management advice to branch, dealers and customers.• Implement and support maintenance and rental contracts for 100 machines across Australia.• Analysis of warranty and maintenance data to identify product improvement campaigns.• Management of product support information including developing Service and Parts Bulletins.

A start-up company that designed, patented and developed a world-first Hot Food Vending Machine, utilizing patented systems and unique product recipes. The company controls all development and manufacturing of the machines and product, marketing, distribution and repair and maintenance. Key Responsibilities:• Design and development of production facility and equipment design, including R&D development and processes.• Product Support for the developed machines in operation across Australia and overseas.• Supplier liaison, including purchasing, inventories management and stock control.• Recruitment, training and personnel management of all production and maintenance staff.Achievements:• Through innovative design and manufacturing techniques I reduced the production cost by over $6,000 per unit, from the initial prototype. These designs also enabled the company to apply patents.• Developed a remote communication system for all machines to automatic stock and fault reporting, including designing and developing an in-house developed database management system.

An international specialist piling and foundations company with projects throughout Australia and overseas operating specialist piling equipment, mobile and crawler cranes, pumping stations and associated equipment.Key Responsibilities:• Manage the repair and maintenance of a mobile fleet operating throughout Queensland and Western Australia.• Management of maintenance workforce, including fitters, welders and sub-contractors.• Budget and maintenance schedule reporting.• Design, manufacture and modification of specialist unit equipment.

As part of the Frankipile Group, the Indonesian operations were based in Jakarta with projects conducted throughout the country. The company had a fleet of 90-specialist piling and support equipment, including mobile generators, pump units, welding machines and vehicle fleet.Key Responsibilities:• Personnel management and training of a totally indigenous workforce.• Production and maintenance planning for 80 skilled and unskilled personnel.• Project management of multiple capital equipment rebuilds programs.• Investigation, design and technical advice for equipment modification, spare part reclamation and repairs.• Design and manufacture of specialist piling equipment.• Purchasing and inventory management of maintenance and project stores and equipment.Achievements:• Through continuous improvement programs reduced maintenance costs through equipment modification and by sourcing alternative suppliers, within Indonesia and overseas.