Stuart Burns Email & Phone Number

Shropham, England, United Kingdom

Direct management of L2 Application and Configuration support teams, SysOps teams, supporting migration to AWS from physical infrastructure for all UK based customers.Direct line management and customer liaison expediting faults and management of faults and escalations to ensure they are compliant and completed to SLA’s for supported systems.Management of new system deployments and associated AWS infrastructure, alongside software and configuration upgrades to On Street and On Vehicle infrastructure.Responsible for processes to ensure adherence to CAB and customer approval for new software and code / configuration is deployed efficiently and ensuring customer communication is maintained end to end for these processes.With my experience delivering ITS deployments I am also able to advise on traffic priority and assist and implant new centralised TLP for integration into Local Authority UTC systems.

Norwich, Norfolk, United Kingdom

I undertook this role to assist the ITS team with a major project to modernise aged equipment to modern virtualised systems on in house infrastructure.This involved upgrade, conversion and modernisation of over 200 traffic signal installations using a variety of transmission and communication methods.The central server infrastructure was also replaced and upgraded to virtualised server infrastructure, working with multiple vendors and systems that interoperate using multiple protocols and bespoke systems.The role also involved daily management and fault resolution of over 750 ITS assets including Pedestrian Crossings and Traffic Signals, UTC Scoot and UTMC systems, CCTV and Parking guidance systems / VMS systems, and UTMC central management asset databases.The role has allowed me to gain knowledge of all ITS related products and systems including interoperability and current function.Responsible for fault reporting and management of assigned faults to sub contractors, managing enquiries from members of the public and investigation of reported issues and faults with associated assets.

Project management and delivery of varied repeat business including medium and large size complex projects with transit operating companies, Airports, NHS, Schools, Construction and House builders.Also delivering complex projects in multiple fields for local authorities, including deployment of transport hubs and passenger information systems. This has predominantly involved delivery of multiple AFC and ITS projects across the UK.This role added additional financial reporting and increased project size to the technical project manager role within a Prince2 and agile project delivery methodology.I have carried out international deployment work in Australia and America covering full system deployment, and system expansions.Direct customer service liaison and reporting and responsibilities for financial targets and delivery to timescales.

Project management and delivery of varied repeat business and small/medium size complex projects with transit operating companies, Airports, NHS, Schools, Construction and House builders, and also local authorities, including deployment of transport hubs and passenger information systems. This has predominantly involved AFC and ITS based projects covering Cambridgeshire, Bedfordshire, Peterborough, Luton, Norfolk and Suffolk areas. In addition I have carried out international deployment work in Australia and America covering full system deployment, and system expansions, and shorter term projects in other areas of the UK.Direct customer service liaison and reporting and responsibilities for financial targets and delivery to timescales.

Norfolk Suffolk

Encompassing the role of Senior Site Engineer, with further Management responsibility previously held by the Regional Operations Manager.Direct management and project delivery for The Norfolk and Suffolk regions, plus direct contact and liaison with Local Authorities and Transit operators, plus delivery to KPI, and Maintenance of deployed equipment including Radio Transmitter sites, on street displays and on-vehicle systems.Reporting to customers including KPI and progress reports.Delivery to contract and project margins.Ordering and installation of equipment, preparation of risk assessments, method statements, and health and safety.HEA qualified supervisor regional role.

Norwich, Norfolk, United Kingdom

Support, installation, configuration, software and fares upgrades plus fault rectification of ICA Dualis on street ticket vending machines. Cash handling, fault diagnostics and repair for Banknote validation and coin acceptance systems.Management of sub contractors and customer support. This also included management and civil works related to machine installations on street, plus diagnosis of underground network cabling and BT lines / ADSL equipment.This role supported the local authority within Norfolk and also ICA the TIcket Vending Machine manufacturer based in Germany, with liaison for both parties including purchasing and stock control, plus asset management and ordering of replacement parts.

Lowestoft

Lowestoft

Responsible for the entire grocery operation, excluding the Produce and Dairy departments, this role had key holding, staff control, replenishment management, stock control, customer service, bonded goods control, wages and timesheet scheduling, warehouse management and delivery control. This position grounded me with excellent customer service skills and communication skills allowing me to communicate effectively, and had direct management of over 40 staff, with a weekly turnover of over £1m of stock per week.