Stuart Carruthers Email & Phone Number

Australia

Asia Pacific And Japan

• Responsible for interfacing between Remote Support Engineers and Development Engineering for EMC Data Domain product.• Drive highly visible or high impact incidents to resolution, gathering all necessary support resources required.• Create Root Cause Analysis documents for events that have impacted customer operations.• Identify fixes required in the EMC Data Domain code and have these included into future releases.• Attend customer meetings to review incidents that have occurred.• Work with Remote support management in presenting the support and escalations process to EMC Sales Team and EMC Partner companies

Shanghai City, China

Shanghai City, China

• Level 2 Global Technical Support for EMC Disk Library products• Manage high visibility customer issues for EMC Disk Library APJ• Establish a combined EMC Disk Library, Data Domain, EMC Networker incident group in Shanghai China for an APJ Elite customer to resolve integration issues.• Carry out Weekend BRS APJ Duty Manager responsabilities

Melbourne, Australia

• Maintain Windows 2000 servers and Windows 2003 servers (in excess of 80) at site level and remotely. • Maintain Microsoft Exchange 2000 and Exchange 2003 Servers.• Maintain backup services at multiple sites.• Configure and monitor backup logs for local site and remote servers.• Coordinate interstate facilities.• Maintain email monitoring/spam system – MIMESweeper.• Maintain Computer Associates Unicenter Service Management (Help Desk System).• Maintain Symantec Netbackup version 4.5 and 6.0 backup environment on Windows and Unix platforms with 1 ADIC Scalar 100 (FC attached)• Maintain EMC Networker version 7.3.2 backup environment on Windows and Unix platforms with 2 ADIC Scalar 100s (FC attached) and 1 x Dell ML6000 series robot• Create and Maintain Standard Operating Environment for desktop and laptop systems purchased by PMP Limited.• Maintain and configure the SANs for the business groups within PMP Limited.

Melbourne, Australia

Phone support for Internet Service Provider

Cairns, Australia

- Aircraft Avionics installation, troubleshooting and repairs.- Computer Repairs and upgrades PCs, Macs, Laptops and Printers.- Maintenance of naval control systems Royal Australian Navy Survey Motor Launches. Maintenance and Installation of Navigation and Communication equipment.