• Liaise between Trillium service technicians and customer from start to finish of a project to ensure timing, pricing, objectives are met during controlled outages• Prepare comprehensive quotes, cost breakdowns and invoices during the progress of service jobs• Coordinate with internal and external logistics specialists to ensure additional tooling and parts are delivered ahead of service and returned after service

• Managed 10-20 customer orders per week ranging from $5K-$1M in sales per order while ensuring gross margins are maintained.• Implemented PO trackability system to send updates to employee counterparts, customers and global factories.• Handled customs clearances and documentation to deliver goods in compliance with various government laws and regulations.• Monitored all purchase requisitions and handled adjustments with vendors.• Ensure all purchase orders comply with our ISO standards and guarantee all QA requirements are being supplied to the customers.• Trained team members in the M3 Infor program and daily operations.

• Collaborated with new and established vendors to negotiate optimal pricing and scheduling for shipments• Liaised between global warehouse personnel and customer to facilitate account and operational needs.• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.• Verified account invoicing through collaboration with accounting department monthly.• Successfully managed and maintained legal and maintenance documentation regarding quality assurance qualifications.

• Coordinated daily stock deliveries, customer returns and outgoing shipments to big box stores.• Had direct communication with freight suppliers to organize shipments, resolve shipment issues and compared orders received against invoices to verify accuracy.• Created and maintained production schedules and provided internal support for manufacturing teams.• Addressed supply problems and developed creative solutions to prevent delays.• Input data in SAP to create updated status reports for quick reference of project progress and deadlines, production documentation and provided record keeping of orders• Trained additional team members in the SAP program and daily operations.

• Checked inventory and selected products from specific locations based upon availability.• Moved boxes and organized aisles to increase usable floor space and enable forklift operators to move freely through warehouse.• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.• Picked and packed order items.