Stuart Cleary Email & Phone Number

Barrie, On, Ca

Canada

Tower Crew Foreman, Crew LeadLeading crews of 2-5 employees to build, upgrade and expand major cellular carrier network sites.- Supervise, inspect and support Tower Crew members in the execution of tower builds, repairsand maintenance- Expert in safety and quality guidelines ensuring they are adhered to by all crew members at alltimes- Observe and report any possible compound/equipment defects or hazards- Accurately follow instructions, technical diagrams, methods of procedures (MOPs) andblueprints to complete sites to scope, and accurately track, record and report on workcompleted.- Accurately and timely document job costs, including labor hours and materials.- Ad hoc purchasing of materials- Perform Anritsu Sweep Testing, PIM Testing, and Fiber Testing.- Perform cellular radio and antenna swaps, legacy cable plant upgrades from coaxial cable tofiber, site upgrades and capacity expansion.- Conduct pre and post worksite audits.- Serve as a rescue climber if and when needed

Scarborough, Ontario

Tower Crew Foreman, Crew Lead- Supervise and coordinate the installation of fiber optic network within multi dwelling buildingsand highrises.- Exceptional customer service skills liaising with internal and external stakeholders, security andbuilding operators and tenants to provide swift installations with minimal disruption.- Installation of full site infrastructure and construction- Mounting of telecommunication equipment such as microwave dishes, panel antenna and radioson communication towers- Experience with Andrews, LTE, Ericson and Alcatel-Lucent equipment

Ontario, Canada

Quality Management - Monitoring inbound calls, assessing employees adherence to company policies and procedures, tone and overall customer satisfaction.- Coach and train agents to comply with company standards, sharing techniques and bestpractices to ensure consistent and exemplary handling of every call.- Managing the attendance and performance of a team of 20 + employees- Calm and creative problem solving and conflict resolution for Customers - taking escalatedcalls and de-escalating the situation, finding beneficial solutions for all involved.