Management of a major multi-million-pound transformation programme across several work streams delivering replacement integrated business systems including Claims, Policy Engine, Underwriting and Digital sales.• Working effectively with senior business stakeholders across AIG Life to document requirements in relevant business and technical specifications, agree deliverables, project phasing and resourcing• Management of a cross functional matrixed delivery team including Business… Show more Management of a major multi-million-pound transformation programme across several work streams delivering replacement integrated business systems including Claims, Policy Engine, Underwriting and Digital sales.• Working effectively with senior business stakeholders across AIG Life to document requirements in relevant business and technical specifications, agree deliverables, project phasing and resourcing• Management of a cross functional matrixed delivery team including Business Architects, Solution Architects, Developers and Testers• Leadership of build teams working with several diverse technologies including K2 (workflow management), Episerver (content management) and Magnum Pure (underwriting)• Working with external partners and comparison sites to ensure seamless integration with AIG systems for online sales• Selection and management of third party supplier teams to ensure software is delivered to time, budget and agreed quality levels• Working with key IT, Business and programme stakeholders to agree and document an effective delivery methodology from business architecture, through technical architecture, development, operation and ongoing support• Created and tracking against a fully resource levelled programme plan with interlocked dependencies • Effective programme wide management of risks, issues, assumptions and dependencies along with associated mitigations Show less

Execution of a major transformation programme, delivering the next generation Digital platform for D&G.• Responsible for a programme of work resulting in a step change in D&G’s online revenue• Delivery of core Claims and product replacement system across Call Centre and Online• CEO sponsored programme requiring stakeholder management up to ‘C suite’ level • Close working relationship with internal stakeholders, shaping requirements and agreeing ways of working• Working… Show more Execution of a major transformation programme, delivering the next generation Digital platform for D&G.• Responsible for a programme of work resulting in a step change in D&G’s online revenue• Delivery of core Claims and product replacement system across Call Centre and Online• CEO sponsored programme requiring stakeholder management up to ‘C suite’ level • Close working relationship with internal stakeholders, shaping requirements and agreeing ways of working• Working with stakeholders and programme teams to agree deliverables, programme phasing, budget, resourcing and management of dependencies• Formulated and tracked against fully integrated plans with input from the business, IT and third party vendors• Leadership of a cross functional matrixed delivery team including Project Managers, Business Analysts, Architects, Developers and Testers• Selected, contracted and set-up ways of working with third party vendors• Technically complex delivery based on IBM Websphere Commerce and Magnolia CMS with integration to legacy systems. Delivered using a blended Waterfall/Agile approach• Established and maintained programme tracking through daily stand-ups, status meetings, reporting of progress together with risk, issue and dependency management• Full budgetary responsibility, ensuring internal and external spend was accurately managed, tracked and reported• Implemented a robust change control process, assessing impact of change on budget and timeline, ensuring all requests were supported by a business case• Chaired steering meetings, reviewing priorities and change ensuring IT plans and business roadmaps maintained alignment• Responsible for ensuring business readiness and execution of UAT• On acceptance, responsible for rollout and transition in to operation and support• On programme closure responsible for ‘wash-up’ sessions ensuring lessons learned were adopted by subsequent programmes Show less

Business facing major transformational change programme delivering the first on-line check-in system for the airline.• Recruited to lead one of the top two strategic programmes within the TUI Group• Highly visible programme requiring stakeholder management up to CEO level• Full P&L responsibility for a £4M budget including management and tracking of both internal and external spend• Worked with senior business stakeholders and operational teams across the airline to define… Show more Business facing major transformational change programme delivering the first on-line check-in system for the airline.• Recruited to lead one of the top two strategic programmes within the TUI Group• Highly visible programme requiring stakeholder management up to CEO level• Full P&L responsibility for a £4M budget including management and tracking of both internal and external spend• Worked with senior business stakeholders and operational teams across the airline to define requirements, agree work packages and deliverables• Responsible for the full lifecycle from scoping through, definition, development and transition in to live operation• Leadership of a 30-strong matrixed delivery team, with resources based in the UK and internationally• Formulated and tracked against a fully integrated business, IT and third party plan ensuring alignment was maintained as the programme matured• Chaired steering meetings ensuring IT and Business expectations were aligned and decisions quickly taken on any issues highlighted that impacted the plan• Introduced robust tracking processes including daily stand-ups, weekly progress reporting, change and RAID management • Managed UAT and business take-up across the network• On introduction system utilisation quickly ramped up to process 60% of passenger check-ins online, exceeding business expectations Show less

Management of a cross-functional team delivering major upgrades to halfords.com and halfordsautocentres.com encompassing desktop, mobile and kiosk channels.• Delivering a ‘fast paced’ roadmap of work generating a step change in online revenue for Halfords• Full P&L responsibility for the Halfords account, ensuring all projects were completed within budget, to quality and agreed timescales• Full lifecycle deliveries, from business analysis and design through development, testing… Show more Management of a cross-functional team delivering major upgrades to halfords.com and halfordsautocentres.com encompassing desktop, mobile and kiosk channels.• Delivering a ‘fast paced’ roadmap of work generating a step change in online revenue for Halfords• Full P&L responsibility for the Halfords account, ensuring all projects were completed within budget, to quality and agreed timescales• Full lifecycle deliveries, from business analysis and design through development, testing and deployment• Leadership of a 20-strong, blended onshore/offshore technology team including Project Managers, Business Analysts, Architects, Developers and Testers • Worked closely with Halfords director level staff to shape the delivery roadmap and develop an integrated plan to meet aggressive timescales dictated by peak business periods for online sales• Chaired steering meetings, ensuring technology and business plans remained aligned, issues were addressed and decisions highlighted and taken maintaining a strong delivery focus• Chaired joint post-delivery ‘wash-up’ meetings to discuss and document any learnings that to be fed into the next cycle Show less

Led a combined, multi-functional Business and IT team responsible for planning the implementation of the Amadeus Customer Management (CM) System, a major business transformation programme for the airline, impacting every aspect of operation including reservations, check-in, departure control, weight and balance and ba.com

Reporting to SVP, with total end-to-end responsibility for SITA’s next generation Airline Reservation and Departure Control Systems (DCS) targeted at SITA’s 120+ community of airlines.• Responsible for a multicultural, globally dispersed technology team of 40 internal staff (Project Managers, Architects, Business Analysts, Developers, Testers) and 150+ offshore development team• Senior stakeholder management at Senior Management Team level • Through detailed planning and… Show more Reporting to SVP, with total end-to-end responsibility for SITA’s next generation Airline Reservation and Departure Control Systems (DCS) targeted at SITA’s 120+ community of airlines.• Responsible for a multicultural, globally dispersed technology team of 40 internal staff (Project Managers, Architects, Business Analysts, Developers, Testers) and 150+ offshore development team• Senior stakeholder management at Senior Management Team level • Through detailed planning and dependency management ensured a complex IT delivery was fully aligned with operational rollout and the implementation plans of the airline community• Established effective and consistent reporting process to ensure expectations were set and maintained correctly across all levels• Input to business reviews, tracking delivery plans, ensuring alignment to business priorities, adjusting as priorities changed and the programme matured• Implemented effective change process to ensure all programme changes were supported by a robust business case, accurately impact assessed and processed • Selection and management of strategic third party Indian offshore vendor• Developed a scalable delivery model and associated processes to support rapid delivery through a combined internal and offshore team Show less

Reporting to SVP with full P&L and delivery responsibility for a $80M (annually) portfolio of external airline, travel and government projects, encompassing business transformation, ecommerce, e-borders, fares, kiosks and reservations/departure control.• Working closely with Director level heads across the business ensuring that portfolio delivery plans fully supported the business plans of the respective departments• Established and maintained effective stakeholder management at… Show more Reporting to SVP with full P&L and delivery responsibility for a $80M (annually) portfolio of external airline, travel and government projects, encompassing business transformation, ecommerce, e-borders, fares, kiosks and reservations/departure control.• Working closely with Director level heads across the business ensuring that portfolio delivery plans fully supported the business plans of the respective departments• Established and maintained effective stakeholder management at multiple levels up to ‘C Suite’• Headed up a large cross-functional, multicultural, globally dispersed delivery team of 150+ internal staff (Programme/Project Managers, Architects, Business Analysts, Developers, Testers, Operational and Data Centre staff)• Responsible for full lifecycle deliveries to high profile travel clients such as British Airways, Eurostar, Amtrak, priceline.com and the Canadian Government• Responsible for SITA’s Digital product delivering online sales systems to airlines such as MAS, Air New Zealand and Aegean Airlines• Built a 50+ strong low cost development centre in Letterkenny, Ireland, reducing the annual portfolio delivery budget by $5M• Chaired steering groups for each business group, ensuring that IT plans fully supported the business priorities, highlighting where there were issues, decisions required and making recommendations accordingly • Input to the annual budgeting process for each business group ensuring IT costs we understood and accounted for• Bid management responsibility on a global basis. Led successful bids, securing multi-million dollar contracts with Malaysian Airlines and the Canadian Government• Responsible for a number business transformation programmes initiated through several M&A’s, driving delivery efficiencies and revenue growth across the group. This included data centre rationalisation, product consolidation, offshoring and development centralisation Show less

Full P&L and delivery responsibility for a portfolio of projects delivering to airlines and e-Commerce/Dot Com start-ups. Directly responsible for a 80 strong group of Project Managers, Developers and Consultants spread between the US and the UK.

Project Management responsibility for a number of projects within the travel sector, including delivery of some of the very first e-Commerce systems into the airline industry.

Delivering projects within Financial/Banking sectors for clients such as JP Morgan, Barings Bank and the Investors Compensation Scheme.

Delivering scientific/technical projects within the Defence, Telecommunications and Media sectors.