A 1st/2nd line role providing both face to face and remote support for 1 client across 4 primary school campuses each with their own architecture.

Working in the Financial Services Sector Providing 1st /2nd line Face to Face & Remote IT support to approx 250+ in house end users on a predominantly Dell/Microsoft Infrastructure. Regular duties included User account & mailbox admin via Active Directory Azure Active Directory Exchange & PowerShell Managing and cataloguing users access to all Internal & External Business Systems.Managing Daily/Weekly/Monthly BackupsInstalling software both manually & via SCCM… Show more Working in the Financial Services Sector Providing 1st /2nd line Face to Face & Remote IT support to approx 250+ in house end users on a predominantly Dell/Microsoft Infrastructure. Regular duties included User account & mailbox admin via Active Directory Azure Active Directory Exchange & PowerShell Managing and cataloguing users access to all Internal & External Business Systems.Managing Daily/Weekly/Monthly BackupsInstalling software both manually & via SCCM DeploymentsPreparing software for deployment via Microsoft Endpoint ManagerPatching Windows desktops & Servers systems via Software centreProviding out of hours support to critical business systems on a rota basisMobile device management Via AirwatchPatching/Maintaining VDI Workstation ImagesOccasional Firewall Rule Changes Show less

Initially responsible for managing escalations for the request process however as the role developed I also became responsible for all daily weekly & monthly reporting for the request function of this client contract. Later I moved from escalations to assist with the maintenance of the user & asset data for the SAP KP1 area.

Providing technical services to a Windows 7 roll out project. Duties include auditing Windows XP PC’s and laptops for suitability to upgrade to Windows 7, building or rebuilding new and existing machines from a WDS Server, installing peripherals and providing initial training to end users.

A varied role providing 1st /2nd line support to end users on PC’s Laptops and IGEL thin clients connecting to the company Citrix platform(XenApp 6.5). This role also involved preparing and encrypting laptops and performing weekly data backups. Mainly based at London Marylebone Station but with regular travel to other sites between London Aylesbury and Bicester.

Providing local and remote 1st / 2nd line support to internal users on PC’s, Laptops and Thin Clients covering a range of hardware & software issues in a heavily Citrix based environment. Responsibilities include General user & email administration, Issuing of equipment and troubleshooting various types of issues from local / remote system access difficulties and session problems to peripheral and resource access issues.From December 2013 assigned to the team for a major migration… Show more Providing local and remote 1st / 2nd line support to internal users on PC’s, Laptops and Thin Clients covering a range of hardware & software issues in a heavily Citrix based environment. Responsibilities include General user & email administration, Issuing of equipment and troubleshooting various types of issues from local / remote system access difficulties and session problems to peripheral and resource access issues.From December 2013 assigned to the team for a major migration project to a new Citrix environment. This role involved migrating user to the new environment and then providing dedicated user support for the initial transition period, resolving minor issues and talking users through the new environment and also reporting back any major issues to the team for investigation and testing.From April 2014 assigned to the Your Space 2 project which is focused on mobile / flexible working. Duties include building and configuring laptops, Installing or configuring mobile devices, Issuing devices to users, providing initial training & support and Maintaining detailed records of equipment issued. Show less

Providing face to face, telephone & email support to staff & students across 3 campus’s and also satellite sites on a wide variety of issues, from local hardware & software issues to server side problems. Other responsibilities involve hardware and software installation, mailbox troubleshooting, occasional port patching, general system admin duties and some project work.

Working as part of a small team building a new domain structure from scratch and then Migrating 9 separate group companies from separate domains onto the new environment. Myrole involved creating user accounts security groups logon scripts etc., auditing users access & resources, migrating users data and mailboxes from exchange 2003/2007 to exchange 2010 (bothmanually & via priasoft software), converting public folder structures to mailboxes permissioninguser resources… Show more Working as part of a small team building a new domain structure from scratch and then Migrating 9 separate group companies from separate domains onto the new environment. Myrole involved creating user accounts security groups logon scripts etc., auditing users access & resources, migrating users data and mailboxes from exchange 2003/2007 to exchange 2010 (bothmanually & via priasoft software), converting public folder structures to mailboxes permissioninguser resources including shared mailboxes shared folders SharePoint groups and printersconfiguring Windows Server 2003/2008 terminal server environments and providing post migrationsupport via phone, e-mail and face to face.In May 2012 I was asked to take on a more technical role with the systems team which involved providing 2nd/3rd line support to end users and colleagues. This role was incrediblyvaried managing all issues on company servers as well as acting as an escalation point forother departments on more complex issues on local pc's laptops and terminals. Some of thetasks included within this role include troubleshooting mail issues, managing DHCP & DNS, modifying group policies, modifying access rules on an ISA server, monitoring a small farm of Citrix Xenservers, occasionally migrating users to the new domain, migrating users from a Windows 2008 terminal server environment to a new Citrix Xenap 5 environment and also some light batch / kix / powershell scripting. Show less

Handling both inbound and outbound calls gathering client case information and evaluating it against criteria, then referring clients on to the most appropriate destination for there case.

This position involves supervision of cleaning, maintenance and security for the school premises including the ordering and monitoring of cleaning supplies, managing contractors onsite and responding to out of hours alarm response calls

A 3 Month contract involving a variety of tasks including building rebuilding and troubleshooting Digital Video Recorders. Rebuilding and launching the company’s web site and assisting in field service & maintenance operations.

I was recruited by the site managing agents to take on this role which included all the responsibilities of my previous position as Estates Manager, however in addition I became responsible for all onsite Health & Safety and also control of the budgets for maintenance H&S and security.

Responsible for managing all day to day security cleaning maintenance and H&S issues and also most of the regular tenant interaction on behalf of the site landlords.

This was a 2nd line hands-on PC technical support role dealing with both hardware and software issues in a large configuration department.