Concept Life Sciences is a knowledge-based, science-led and customer-focused contract research and manufacturing organisation with world-leading expertise in the pharmaceutical, biotech and agrochemical industries.We are based across 5 sites in the UK delivering discovery research as well as GMP, GLP and GCP-regulated work.

In my recent role as an IT Manager at Knights PLC, I have spearheaded the implementation of robust cybersecurity measures, ensuring compliance through initiatives such as Cyber Essentials and ISO27001. My expertise extends to managing Azure configurations, optimising cloud infrastructure, and leading the migration of 1500 users from On-premises Exchange to cloud-first Office 365. These experiences have honed my skills in strategic IT planning and execution, ensuring seamless operations and enhancing data protection.A significant part of my role involved developing and revising all IT policies, aligning them with industry best practices to foster a secure IT environment. Through regular one-on-one sessions with my helpdesk team, I have identified technical gaps and provided targeted training, enhancing overall team competency and service quality.

formerly J-MediaWe specialise in consultancy, managed IT services, hosted solutions and connectivity for a wide range of SMEs, business parks and public sector organisations across the UK.Razorblue is also an internet service provider with a national network and datacentre presence. This sets us apart from the competition and enables us to provide our clients with resilient, competitive solutions tailored to exact needs.• After the Razorblue Ltd acquisition of J-Media Ltd my role also become focused on Account Management as well as the Technical Lead for a growing Client base around the country – with over 20 clients I ensure that clients projects are properly and effectively implemented from start to finish. • Overall purpose of the role is to utilise excellent communication skills, from effectively managing client’s needs, managing projects end to end and cross company communications to ensure projects are delivered on time.• Generate sales among client accounts, including upselling and cross-selling.• Identify new opportunities to grow business with existing clients.• Work with client to make proposals to meet their requirements and manage through to completion, on time and meeting the allocated budgets. • Onboarding of new clients.• Provide guidance on Security and ISO27001.

IT Engineer:Duties include supporting over 60 different clients remotely and on site to resolve any IT Issues, and Improve current systems at a high standard.IT Support - (Desktop, Server and Network)Software Support J-media: IT and Software Specialistshttp://www.j-media.com/http://cmap-software.com/Microsoft Gold certified customer PartnerWe provide IT support that is fast, professional, friendly and the very best around.As your virtual IT department, we’ll keep your IT running and help you get the very best out of IT for your business.Don't pay for problems. Pay for results.At J-Media, we take a refreshing and unprecendented approach to providing IT support that we think you'll love!

1st and 2nd line support for over 150 employees over three offices spread throughout the UK. Dealt with one major office relocation.