● Foster seamless collaboration with sub-contractors and third-party providers to bridge the gap between customer needs and Aquila's technical capabilities, ensuring consistent network performance and a smooth transition from design to implementation.● Evaluate and recommend cost-effective technology solutions, ensuring optimal balance between customer needs, business goals, and risk control.● Maintain a comprehensive understanding of IP Networks, including IP network security and best… Show more ● Foster seamless collaboration with sub-contractors and third-party providers to bridge the gap between customer needs and Aquila's technical capabilities, ensuring consistent network performance and a smooth transition from design to implementation.● Evaluate and recommend cost-effective technology solutions, ensuring optimal balance between customer needs, business goals, and risk control.● Maintain a comprehensive understanding of IP Networks, including IP network security and best practices, to ensure a robust and secure network infrastructure.● Provide value engineering and trade-off studies of technical specifications to identify opportunities to deliver benefits and/or reduce risks to Aquila and Customers, including in response to proposed changes.● Assess the impact of potential service portfolio changes and draft comprehensive technical reports, clearly communicating implications and providing the Technical Services Authority with documented assurance that deployments meet all safety, security, and regulatory requirements.● Provide excellent verbal and written communication skills, able to explain complex matters to other technical and non-technical audiences in a clear, enthusiastic and engaging manner.● Work proactively in a highly motivated manner, with minimal direct supervision in order to balance the requirements and needs of multiple projects.● Offer expertise in the troubleshooting and repair of Ethernet networks (fibre and copper) to efficiently identify and resolve faults.● Deliver comprehensive technical documentation including High-Level Designs and supplier Statements of Work, in a timely manner, adhering to the Aquila Solutions Engineering Lifecycle.● Led decision-making activities by leveraging input from Subject Matter Experts, guiding the team towards informed and strategic choices. Show less

● Led the WAN Solution team to consistently deliver site design artefacts ahead of schedule, reducing Engineering resource requirements and ensuring successful Engineering Lifecycle reviews.● Collaborated with the Project Manager to present proposed technical solutions to stakeholders, assuming responsibility for progressing actions, and providing regular project progress reports.● Developed strong working relationships with customers, addressing design documentation matters, and… Show more ● Led the WAN Solution team to consistently deliver site design artefacts ahead of schedule, reducing Engineering resource requirements and ensuring successful Engineering Lifecycle reviews.● Collaborated with the Project Manager to present proposed technical solutions to stakeholders, assuming responsibility for progressing actions, and providing regular project progress reports.● Developed strong working relationships with customers, addressing design documentation matters, and proactively mitigating potential installation issues for the WAN solution core networks.● Meticulously assessed and approved site installation designs, ensuring consistent high quality.● Implemented a comprehensive training program for new team members, equipping them with the skills to maintain exceptional standards. ● Collaborated with the Architecture team to streamline solution integration, reduce Engineering effort, and enabling a smooth transition to a sustainable post-delivery service model.● Actively engaged with the Project Design Authority and other key stakeholders, representing the WAN solution team to identify and resolve technical design and installation challenges.● Provided assistance to the asset delivery team with technical issues as they arose. Show less

● Further enhanced the network documentation design packs, leading to a reduction in support enquiries and equipment onboarding timescales.● Supported site surveys activities, tailoring bespoke WAN solutions to meet individual requirements (including Fibre and Microwave deployments).● Developed and streamlined existing documentation with efficiency through integration of new Technical Solutions, ensuring smooth post-transition support for customer sites.● Provided expert peer… Show more ● Further enhanced the network documentation design packs, leading to a reduction in support enquiries and equipment onboarding timescales.● Supported site surveys activities, tailoring bespoke WAN solutions to meet individual requirements (including Fibre and Microwave deployments).● Developed and streamlined existing documentation with efficiency through integration of new Technical Solutions, ensuring smooth post-transition support for customer sites.● Provided expert peer reviews, approving designs and proposals, and contributed to cost savings through proactive identification of potential design flaws.● Effectively collaborated with customers during site surveys, gathering key requirements, addressing concerns and clearly explaining complex technical solutions. Show less

● Successfully established and managed the initial introduction of the project Integration and Testing Facility for the Aquila Air Traffic Management Services Marshall programme.● Led the design and installation of equipment within the Microwave network cabinets across dozens of RAF bases.● Developed first-of-type technical solutions while troubleshooting critical issues at RAF bases, minimising customer downtime and preventing delays in implementation.● Played a key role in the… Show more ● Successfully established and managed the initial introduction of the project Integration and Testing Facility for the Aquila Air Traffic Management Services Marshall programme.● Led the design and installation of equipment within the Microwave network cabinets across dozens of RAF bases.● Developed first-of-type technical solutions while troubleshooting critical issues at RAF bases, minimising customer downtime and preventing delays in implementation.● Played a key role in the deployment of Wide Area Multilateration systems, contributing to the achievement of full Mode S operating capabilities.● Collaborated closely with the Network Architect, providing valuable insights into design optimisation of the Network design packs and associated activities. Show less

● Streamlined project documentation through proactive management of the DOORS database, leading to a reduction in model inconsistencies and faster updates.● Supported the Systems Engineering Manager in maintaining project documents, including the design and justification file, ensuring clear requirements traceability and effective V&V processes.● Developed efficient test case design methods to support project activities and conducted testing to fulfil the requirements of the test… Show more ● Streamlined project documentation through proactive management of the DOORS database, leading to a reduction in model inconsistencies and faster updates.● Supported the Systems Engineering Manager in maintaining project documents, including the design and justification file, ensuring clear requirements traceability and effective V&V processes.● Developed efficient test case design methods to support project activities and conducted testing to fulfil the requirements of the test reports.● Provided insightful peer reviews for the project's Preliminary and Critical Design activities, ensuring actions were appropriately addressed and monitored within the document management system. Show less

● Successfully maintained a secure Synthetic Environment, used for training, simulations, product development and customer demonstrations.● Supported the Cyber Integration and Innovation Centre infrastructure within the Synthetic Environment VMware platform, utilising vSphere to manage a small cluster of ESXi hosts and associated Virtual Machines.● Conducted daily backups, patching, configuration of scenario VPNs, troubleshooting, configuration management, and documentation of… Show more ● Successfully maintained a secure Synthetic Environment, used for training, simulations, product development and customer demonstrations.● Supported the Cyber Integration and Innovation Centre infrastructure within the Synthetic Environment VMware platform, utilising vSphere to manage a small cluster of ESXi hosts and associated Virtual Machines.● Conducted daily backups, patching, configuration of scenario VPNs, troubleshooting, configuration management, and documentation of changes.● Oversaw training and development activities in the labs, managed lab and server room security, escorting visitors, and participated in customer demonstrations and presentations.● Assisted colleagues in design and integration activities within the Synthetic Environment, provided guidance on network design, security, and advising on best implementation practices.● Proactively monitored the Synthetic Environment performance, identifying resource bottlenecks and provided upgrade recommendations as part of continuous improvements.● Engaged with customers during demonstrations and presentations, tailoring scenarios to their specific needs and receiving positive feedback on clarity and relevance.● Collaborated with senior management to define the business positioning of the facility based on the customer feedback. Show less

● Contributed to a departmental funded R&D project, with the purpose of expanding the portfolio of Gateway products and services offerings.● Developed, evaluated, and delivered integrated Gateway solutions for large network infrastructure in the UK Defence, Critical National Infrastructure (CNI), and Central Government target markets, including Public Service Networks (PSN).● Led the evaluation of suppliers for PSN Gateway partnerships, configuring, testing, and evaluating product… Show more ● Contributed to a departmental funded R&D project, with the purpose of expanding the portfolio of Gateway products and services offerings.● Developed, evaluated, and delivered integrated Gateway solutions for large network infrastructure in the UK Defence, Critical National Infrastructure (CNI), and Central Government target markets, including Public Service Networks (PSN).● Led the evaluation of suppliers for PSN Gateway partnerships, configuring, testing, and evaluating product lines, producing build and operating manuals, and delivering reports with performance characteristics and deployment recommendations.● Designed, documented, and executed comprehensive test cases in line with company processes, utilising Spirent network protocol test equipment to evaluate Gateway performance for Web, Mail, and Cross-Domain Gateways.● Collaborated with Gateway suppliers to optimise their solutions for the Thales Synthetic Environment, identifying and resolving issues, leading to an increase in overall platform performance.● Successfully deployed and tested the Thales IaaS solution within the Thales SE, leveraging expertise in Active Directory, DNS, Windows, pfSense Firewalls, and various Gateway technologies, ensuring smooth integration and ongoing functionality. Show less

● Integral part of a multi-million pound contract, contributing to the development of a new secure communications platform.● Efficiently managed and administered toolsets on the classified network, ensuring compliance and implemented new training procedures in order to reduce user onboarding time.● Proactively monitored network laptop usage, identified and resolved security concerns before they impacted project deadlines.● Facilitated engineering activities by providing access… Show more ● Integral part of a multi-million pound contract, contributing to the development of a new secure communications platform.● Efficiently managed and administered toolsets on the classified network, ensuring compliance and implemented new training procedures in order to reduce user onboarding time.● Proactively monitored network laptop usage, identified and resolved security concerns before they impacted project deadlines.● Facilitated engineering activities by providing access to a suite of tools (JIRA, DOORS, Witness, SharePoint, Enterprise Architect) and streamlining license management, minimising downtime.● Championed issue tracking by documenting tool problems in JIRA, leading to a significant reduction in issue resolution time through improved team visibility.● Collaborated closely with IT and development teams to deploy Thales' bespoke engineering tool suite, optimising the deployment process and contributing to the reduction in implementation costs. Show less

● Led the visual communication elements as part of a small security consultancy team, boosting stakeholder risk awareness through compelling presentations on nuclear power station threats.● Solely managed all project graphics, transforming complex feasibility study data into clear and insightful visuals, ranging from high-level diagrams to detailed low-level designs, ensuring effective communication and stakeholder buy-in from both customer and Nuclear Regulator.● Provided… Show more ● Led the visual communication elements as part of a small security consultancy team, boosting stakeholder risk awareness through compelling presentations on nuclear power station threats.● Solely managed all project graphics, transforming complex feasibility study data into clear and insightful visuals, ranging from high-level diagrams to detailed low-level designs, ensuring effective communication and stakeholder buy-in from both customer and Nuclear Regulator.● Provided comprehensive on-site technical support, troubleshooting critical system issues and preventing downtime, ultimately ensuring smooth project delivery within budget and on time.● Compiled and presented survey findings using the GIMP graphics tool, leading to significant improvement in stakeholder understanding of security risks and proposed solutions. ● Developed thorough documentation outlining SCADA systems, vulnerabilities, and mitigation strategies to enhance understanding in-support of future Oil and Gas bids. Show less

● Returned to the college and stepped up from IT Support Assistant to Helpdesk Operative, assuming broader leadership responsibilities in managing a team of IT Support Assistants. Leveraging prior experience and industrial placement knowledge to effectively delegating tasks, providing technical guidance, and ensuring timely resolution of student inquiries.(See previous "IT Support Assistant" role for detailed responsibilities and achievements.)

● Returned to Alma Medical Centre in a full-time capacity following a productive university industrial placement at Bournemouth & Poole College. Leveraged this experience to further elevate the quality and scope of IT support provided to staff and patients.(See previous "IT Support Administrator" role for detailed responsibilities and achievements.)

● Delivered comprehensive 1st and 2nd line technical support to over 10,000 staff and students spanning 7 campuses, ensuring smooth day-to-day operations and a productive learning experience.● Streamlined service delivery by prioritising and logging system calls, ensuring critical issues were resolved promptly. ● Adeptly maintained and issued audio-visual equipment, proactively replacing key components to ensure uptime was maintained during peak usage periods. Provided hands-on… Show more ● Delivered comprehensive 1st and 2nd line technical support to over 10,000 staff and students spanning 7 campuses, ensuring smooth day-to-day operations and a productive learning experience.● Streamlined service delivery by prioritising and logging system calls, ensuring critical issues were resolved promptly. ● Adeptly maintained and issued audio-visual equipment, proactively replacing key components to ensure uptime was maintained during peak usage periods. Provided hands-on hardware upgrades and repairs, keeping end-users informed and minimising disruptions.● Championed student productivity by managing technical support in the open-access centre, resolving equipment failures efficiently to minimise interruptions within their learning activities. Show less

● Assisted with the implementation and transition to fully computerised medical records.● Developed comprehensive user guides and conducted staff training on the computer systems. ● Designed and implemented a digital information system for the reception waiting area.● Conducted general administration, telephone and reception cover and ad-hoc technical assistance.● Contributed to the beta testing of inter-practice connectivity for medical record exchange.