Stuart Crow Email & Phone Number

Glasgow, United Kingdom

Currently researching the possibility of working for myself in the pc support arena, following a successful period doing this work informally on a voluntary basis.Have built up experience of installing and configuring Windows 7, including home networking components.Childcare volunteer at Chapelside Primary School, Airdrie.Duties are primarily ICT work, including reimaging laptops (Apple Mac OS X) and assisting teachers and pupils with implementation of GLOW schools intranet.Worked on the National Census (Scotland) 2011, which involved meeting and cajoling a lot of the general public to complete their forms, as well as a major reconciliation exercise with the resulting paperwork. Undertook Microsoft online study and achieved MCP (Windows XP).Project managed a house move at the height of the recession, which involved a protracted sales process followed by considerable refurbishment work on the new property.

Member of the ICT team delivering SLA's to Scottish & Newcastle Breweries plc within an ITIL framework.Support and problem solving (all levels, both remote and direct) Provision of service to end users, ensuring successful and timely outcomes to achieve required metricsPlatforms included Windows Desktop and Server, NT, 2000 Professional, XP.Hardware builds, software configuration and application support - both industry standard and in-house developed systems.Daily responsibilities included laptop and desktop builds, printer configurations, managing profiles, software delivery, backup and data recovery.Installation and configuration of wireless media - 3G, PDA's, iPassKnowledge of Citrix Presentation Server and thin Client technology

Member of the ICT team delivering ITIL based SLA's to Scottish & Newcastle Breweries plc.Platforms included Windows Desktops and Servers (XP/2000/2003) Hardware builds, software configuration and application support - both industry standard and in-house developed systems.Daily responsibilities included laptop and desktop builds, printer configurations, managing profiles, software delivery, backup and data recovery.Installation and configuration of wireless media - 3G, PDA's, iPassKnowledge of Citrix Presentation Server and thin Client technology.

Member of the ICT team delivering ITIL based SLA's to Scottish & Newcastle Breweries plc.Platforms included Windows Desktops and Servers (XP/2000/2003) Hardware builds, software configuration and application support - both industry standard and in-house developed systems.Daily responsibilities included laptop and desktop builds, printer configurations, managing profiles, software delivery, backup and data recovery.Installation and configuration of wireless media - 3G, PDA's, iPassKnowledge of Citrix Presentation Server and thin Client technology.

Key member of a small business systems team responsible for IT support at all Edinburgh sites.Platforms supported included Lotus Notes, Windows NT/2000 Server and SAP ERP.Co-ordinated software suppliers responsible for delivering brewery critical systems e.g. energy management, packaging control, fill level control systems.Responsible for Digital Alpha Server running Open VMS and DEC Manageworks Planned and tested disaster recovery scenarios as part of business continuity team.

Admin HQBusiness systems team responsible for IT support at all Edinburgh sites.(Lotus Notes, Windows Server/Desktops and SAP) Managed software suppliers, who were responsible for delivering brewery critical systems. Managed and maintained the Head Office file server.

Admin HQBusiness systems team responsible for IT support at all Edinburgh sites.(Lotus Notes, Windows Server/Desktops and SAP) Managed software suppliers, who were responsible for delivering brewery critical systems. Managed and maintained the Head Office file server.

Reporting to the Systems Manager, responsible for set up and maintenance of the network infrastructure at the Fountain Brewery.

Reporting to the Systems Manager, responsible for set up and maintenance of the network infrastructure at the Fountain Brewery.

Mcp, Microsoft Academy Program

Distance Learning Windows XP Professional

Education record