Operations Manager
Current
Feb 2024 - Present
AeroLeads people directory · profile
Stuart Buchanan Email & Phone Number
Technology Business Professional at Mercuna
at
Mercuna
1 work email found
@mercuna.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Technology Business Professional at Mercuna
Location
Edinburgh, Scotland, United Kingdom
Company size
Who is Stuart Buchanan? Overview
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Quick answer
Stuart Buchanan is listed as Technology Business Professional at Mercuna at Mercuna, a company with 4 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a work email signal at mercuna.com and a matched LinkedIn profile for Stuart Buchanan.
Stuart Buchanan previously worked as Operations Manager at Mercuna and Azure for Operators Business Desk and RFP Response Manager at Microsoft. Stuart Buchanan holds Bsc, Computer Science, 1St from The University Of Edinburgh.
Company email context
Email format at Mercuna
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{first}@mercuna.com
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Profile bio
About Stuart Buchanan
Senior manager with extensive commercial, professional services, support, and software development experience in telecommunication software. Led and developed multiple teams in all parts of a growing technology business. Track record of securing key deals.I am a technology business professional helping technology start-ups and scale-ups achieve growth and maturity by developing their business processes and operations. I do this by leveraging my broad knowledge of the technology business from 20 years working across all functions of a highly successful software business.AREAS OF EXPERTISECommercial• Accomplished in driving forward good business in a challenging multi-billion dollar market• Realizing complex software $1-100M deals• Advising C-suite on deal quality and strategic alignmentLeadership• Creates highly effective customer facing teams, including recruitment, personal development, process development. • Builds strong relationships and ongoing partnerships both internally and externally.Technical• Designing, implementing and supporting highly scalable, fault tolerant systems to “5 9s” reliability and tight deadlines. • Broad technical knowledge including Java, C++, python, Perl, Linux, XML, SQL, SIP, VoLTE, OpenSceneGraph, QGIS
Current workplace
Stuart Buchanan's current company
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Mercuna
8 roles
Stuart Buchanan work experience
A career timeline built from the work history available for this profile.
Azure For Operators Business Desk And Rfp Response Manager
- Deal Manager as part of a team ensuring the telecommunications field sales team close good business, processing $1BN of potential business per year. Responsible for cross-functional alignment, financial analysis and.
- Analysed and shaped complex telecommunications software deals ($1M-100M value) that ensured strategic alignment and increased business profitability.
- Secured cross-function alignment on key deals that resulted in company-wide focus on winning and delivering.
- Summarized and presented critical deals to C-suite for approval that improved decision-making by executives.
Mar 2021 - Nov 2023
Deals Desk And Rfp Manager
- Responsible for estimating Professional Services and Customer Support for complex telecommunications bids. In parallel led centralized team responsible for management of 80+ RFP responses per year.
- Analysed and negotiated customer requirements for delivery and ongoing support that increased cost accuracy, profitability and customer satisfaction.
- Streamlined requirements gathering to ensure early alignment with customer needs.
- Strengthened Statement of Work generation that reduced project overruns.
- Negotiated SLAs with key customers that ensured support was suitable and minimized liabilities.
- Drove best practise for RFP qualification and response management across the organization. This increased cross-function engagement, bid quality and win rate.
Aug 2017 - Mar 2021
Professional Services Director, Emea
- Responsible for all customer project delivery within EMEA. Led teams delivering advanced telecommunications projects (SBC, NGN, IMS) to operators across the region.
- Created a highly technical team able to deliver cutting edge solutions to tight deadlines resulting in a 100% project success rate.
- Standardized project management ensuring delivery of $10M revenue per year.
Jul 2014 - Aug 2017
Support Manager, Emea
- Responsible for all customer delivery and ongoing support across the EMEA region.
- Built a close-knit team from scratch with exceptional focus on the customer resulting in a consistent Net Promoter Score of 80+, and ongoing support renewals.
- Established strong cross-functional relationships that ensured customer focus and satisfaction.
Jul 2013 - Jul 2014
Program Manager
Responsible for coordinating deployment, end-customer migration, and ongoing support of telecommunications projects at key customers. Focussed on deployment of NGN and Unified Communications systems.
Jul 2012 - Jul 2013
Software Engineering Manager
Led a small team responsible for developing and delivering customized messaging software for a Tier 1 telecommunications carrier. Worked closely with the customer throughout the software lifecycle to discover requirements and deliver function against short timeframes.
Jun 2008 - Jun 2012
Software Engineer
Software engineer on a high scalable unified messaging project. Development, customer support and professional services.
Sep 2001 - Jun 2008
Team & coworkers
Colleagues at Mercuna
Other employees you can reach at mercuna.com. View company contacts for 4 employees →
MB
Mike Bell
Colleague at Mercuna
Edinburgh, Scotland, United Kingdom, United Kingdom
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JT
Joe Tomkinson
Colleague at Mercuna
Edinburgh, Scotland, United Kingdom, United Kingdom
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BL
Ben Lowing
Colleague at Mercuna
Greater Edinburgh Area, United Kingdom
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EL
Eddy Larkin
Colleague at Mercuna
Edinburgh, Scotland, United Kingdom, United Kingdom
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EL
Edward Larkin
Colleague at Mercuna
Lancashire, England, United Kingdom, United Kingdom
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Mike Bell
Colleague at Mercuna
Edinburgh, Scotland, United Kingdom, United Kingdom
View →
JT
Joe Tomkinson
Colleague at Mercuna
Edinburgh, Scotland, United Kingdom, United Kingdom
View →
BL
Ben Lowing
Colleague at Mercuna
Greater Edinburgh Area, United Kingdom
View →
EL
Eddy Larkin
Colleague at Mercuna
Edinburgh, Scotland, United Kingdom, United Kingdom
View →
EL
Edward Larkin
Colleague at Mercuna
Lancashire, England, United Kingdom, United Kingdom
View →
2 education records
Stuart Buchanan education
Bsc, Computer Science, 1St
International Baccaleureate
FAQ
Frequently asked questions about Stuart Buchanan
Quick answers generated from the profile data available on this page.
What company does Stuart Buchanan work for?
Stuart Buchanan works for Mercuna.
What is Stuart Buchanan's role at Mercuna?
Stuart Buchanan is listed as Technology Business Professional at Mercuna at Mercuna.
What is Stuart Buchanan's email address?
AeroLeads has found 1 work email signal at @mercuna.com for Stuart Buchanan at Mercuna.
Where is Stuart Buchanan based?
Stuart Buchanan is based in Edinburgh, Scotland, United Kingdom while working with Mercuna.
What companies has Stuart Buchanan worked for?
Stuart Buchanan has worked for Mercuna, Microsoft, and Metaswitch Networks.
Who are Stuart Buchanan's colleagues at Mercuna?
Stuart Buchanan's colleagues at Mercuna include Mike Bell, Joe Tomkinson, Ben Lowing, Eddy Larkin, and Edward Larkin.
How can I contact Stuart Buchanan?
You can use AeroLeads to view verified contact signals for Stuart Buchanan at Mercuna, including work email, phone, and LinkedIn data when available.
What schools did Stuart Buchanan attend?
Stuart Buchanan holds Bsc, Computer Science, 1St from The University Of Edinburgh.
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