Stuart Buchanan Email and Phone Number
Stuart Buchanan work email
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Stuart Buchanan personal email
Senior manager with extensive commercial, professional services, support, and software development experience in telecommunication software. Led and developed multiple teams in all parts of a growing technology business. Track record of securing key deals.I am a technology business professional helping technology start-ups and scale-ups achieve growth and maturity by developing their business processes and operations. I do this by leveraging my broad knowledge of the technology business from 20 years working across all functions of a highly successful software business.AREAS OF EXPERTISECommercial• Accomplished in driving forward good business in a challenging multi-billion dollar market• Realizing complex software $1-100M deals• Advising C-suite on deal quality and strategic alignmentLeadership• Creates highly effective customer facing teams, including recruitment, personal development, process development. • Builds strong relationships and ongoing partnerships both internally and externally.Technical• Designing, implementing and supporting highly scalable, fault tolerant systems to “5 9s” reliability and tight deadlines. • Broad technical knowledge including Java, C++, python, Perl, Linux, XML, SQL, SIP, VoLTE, OpenSceneGraph, QGIS
Mercuna
View- Website:
- mercuna.com
- Employees:
- 4
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Operations ManagerMercuna Feb 2024 - PresentEdinburgh, Scotland, United Kingdom
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Azure For Operators Business Desk And Rfp Response ManagerMicrosoft Mar 2021 - Nov 2023Edinburgh, Scotland, United KingdomDeal Manager as part of a team ensuring the telecommunications field sales team close good business, processing $1BN of potential business per year. Responsible for cross-functional alignment, financial analysis and achieving timely approval of complex deals.• Analysed and shaped complex telecommunications software deals ($1M-100M value) that ensured strategic alignment and increased business profitability.• Secured cross-function alignment on key deals that resulted in company-wide focus on winning and delivering.• Summarized and presented critical deals to C-suite for approval that improved decision-making by executives. -
Deals Desk And Rfp ManagerMetaswitch Networks Aug 2017 - Mar 2021Edinburgh, United KingdomResponsible for estimating Professional Services and Customer Support for complex telecommunications bids. In parallel led centralized team responsible for management of 80+ RFP responses per year. • Analysed and negotiated customer requirements for delivery and ongoing support that increased cost accuracy, profitability and customer satisfaction.• Streamlined requirements gathering to ensure early alignment with customer needs.• Strengthened Statement of Work generation that reduced project overruns.• Negotiated SLAs with key customers that ensured support was suitable and minimized liabilities.• Drove best practise for RFP qualification and response management across the organization. This increased cross-function engagement, bid quality and win rate. -
Professional Services Director, EmeaMetaswitch Networks Jul 2014 - Aug 2017Edinburgh, Scotland, United KingdomResponsible for all customer project delivery within EMEA. Led teams delivering advanced telecommunications projects (SBC, NGN, IMS) to operators across the region.• Created a highly technical team able to deliver cutting edge solutions to tight deadlines resulting in a 100% project success rate.• Standardized project management ensuring delivery of $10M revenue per year.
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Support Manager, EmeaMetaswitch Networks Jul 2013 - Jul 2014Edinburgh, Scotland, United KingdomResponsible for all customer delivery and ongoing support across the EMEA region.• Built a close-knit team from scratch with exceptional focus on the customer resulting in a consistent Net Promoter Score of 80+, and ongoing support renewals.• Established strong cross-functional relationships that ensured customer focus and satisfaction.
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Program ManagerMetaswitch Networks Jul 2012 - Jul 2013Edinburgh, Scotland, United KingdomResponsible for coordinating deployment, end-customer migration, and ongoing support of telecommunications projects at key customers. Focussed on deployment of NGN and Unified Communications systems.
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Software Engineering ManagerMetaswitch Networks Jun 2008 - Jun 2012Edinburgh, Scotland, United KingdomLed a small team responsible for developing and delivering customized messaging software for a Tier 1 telecommunications carrier. Worked closely with the customer throughout the software lifecycle to discover requirements and deliver function against short timeframes.
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Software EngineerMetaswitch Networks Sep 2001 - Jun 2008Edinburgh, Scotland, United KingdomSoftware engineer on a high scalable unified messaging project. Development, customer support and professional services.
Stuart Buchanan Education Details
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International Baccaleureate
Frequently Asked Questions about Stuart Buchanan
What company does Stuart Buchanan work for?
Stuart Buchanan works for Mercuna
What is Stuart Buchanan's role at the current company?
Stuart Buchanan's current role is Technology Business Professional at Mercuna.
What is Stuart Buchanan's email address?
Stuart Buchanan's email address is st****@****una.com
What schools did Stuart Buchanan attend?
Stuart Buchanan attended The University Of Edinburgh, Uwc Atlantic College.
Who are Stuart Buchanan's colleagues?
Stuart Buchanan's colleagues are Ben Lowing, Edward Larkin, Mike Bell, Joe Tomkinson, Eddy Larkin.
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