Responsible for the interaction with multiple departments on the training and implementation of point of care systems throughout the healthcare institution. I used server based software to manage/adhere all quality assurance policies used by staff. I utilized monthly/quarterly/annually reports and charts to present data to management staff on quality control, precision/accuracy, and overall performance.

Diagnostic technician that worked in the ever changing field of medical laboratory technology. My position allowed myself to grow in skills such as conflict resolution, adaptive change, and policy management. The medical lab field encourages an ever changing mindset to the current trends and technologies to help give all patients and physicians the most accurate results.

Florida-based consulting firm dedicated to delivering IT solutions, guidance, and governance to individuals and organizations. I provided efficient technical support to clients remotely and managed a variety of projects related to server maintenance, network security, backups, applications installations and other general troubleshooting tasks. My knowledge of industry standards and best practices allowed me propose cost-effective solutions that lead to the successful completion of projects for customers locally and nationally.

Freelance graphic designer that interacted with multiple clients at a time to ensure quality products that were requested. I built items such as webpages, logos, banners, business cards, and anything that would help drive popularity to the public to the respected company. Adobe Photoshop, Illustrator, and several 3D management tools were used to create the best possible items for clients ranging from local businesses to high value clients. I encouraged an environment of clarity and transparency between Nexus Designs and all potential clients to ensure 100% customer satisfaction.

As a System Administrator for a family-owned lumber company, I have been responsible for a range of network/server security, hardware support, and other responsibilities. My role involved patching and upgrading software regularly, monitoring all networks and systems closely and ensuring optimum performance around the clock. In addition to this, I also provide technical assistance to employees as needed and maintain detailed records of all changes made to any system.

Results driven IT support specialist with demonstrated experience in providing technical assistance for customers of a stock education company. My role involved managing the software our customers purchased, such as stock trading and charting software. I have extensive knowledge in troubleshooting customer problems, setting up accounts, installing programs, and hardware/software issues. Additionally, I provided excellent customer service to ensure satisfaction throughout their purchase process. During my tenure at the stock education company, I was able to quickly recognize any potential opportunities or issues before they became major problems; resulting in fewer customer complaints and higher satisfaction ratings from clients.