Stuart Dibble Email & Phone Number

London, United Kingdom

As the Government’s debt and cash manager, the DMO aims, with HM Treasury, to lead, develop and deliver the Government’s debt, cash and balance sheet management objectives. It also administers the Public Works Loan Board’s lending to local government and provides fund management services for a number of public sector clients.The DMO operates at the centre.

London, United Kingdom

• Provide 2nd and 3rd line support for the banks’ application suite
• Troubleshooting any issues that arise and implement fixes as required
• Provide assistance to other IT support teams for issues
• Trend recurring incidents and provide suitable long term solutions
• Work closely with the Database Administrators and Storage teams in relation to incidents, capacity management & service improvements
• Technical liaison with vendors as required

London, United Kingdom

As an Application Support/QA Analyst, I have gained excellent exposure and understanding of the trade lifecycle and clearing of NYSE Exchange traded and OTC derivatives products on LIFFE, Euronext and LIFFE.US. whilst providing the following services: SupportProviding 1st and 2nd line support for the External User Acceptance (EUA) environments of.

London, United Kingdom

• Provide on-site management of the Helpdesk team across both sites
• Implementation and updating of processes and procedures to adhere to Sarbanes-Oxley standards.
• Provision of monthly Management reports to the business.
• Creation of the team rota on a monthly basis.
• Implementation of procedures in order to constantly improve service levels
• Act as the point of escalation for major, complex or serious issues

Kent

• Implementation and configuration of an Internal Support Desk to provide a central point through which problems or issues can be reported and managed.
• Creation and client contractual sign-off of all Service Level Agreements - designed to best accommodate the needs and responsibilities of the customer.
• Development of all Support Desk procedures with regards to the specific client.
• Liaising with clients on a 'main contact' basis.
• Regular visits to customer sites for service reviews to ensure all SLA's have been met to the customer’s satisfaction.
• Logging on average 15 calls per day, with an expected 80% first-time fix rate.

London, United Kingdom

• Working in a team of six, providing remote (Dameware, VNC Viewer, Remote Desktop Connection & Terminal Services) and desktop support (inc. hardware) to over 1000 users throughout the United Kingdom.
• Logging on average 30-40 calls a day using House on the Hill helpdesk software
• Resolution of all first & second line queries with an expected 80% first-time fix rate.
• Main contact for the support of four regional sites
• Provide desktop support for four London offices
• Administration of House on the Hill software

Surrey

• Working in one of two teams of three, providing remote first and second line support to over 1000 users throughout Great Britain within the Toyota & Lexus dealerships. (Using Proxy – remote support with proxy control).
• Logging on average 30-40 calls a day using QSM Helpdesk Administration software (formerly known as Quetzal)
• Resolution of all first & second line queries including those relating to connectivity to Toyota GB Central Systems, login and passwords, email, printing and Windows NT admin with an expected 80% first-time fix rate.
• Escalation of calls to appropriate Team Leader or Support Services Manager as required.
• Documentation of all new processes.
• Maintaining customer satisfaction (as monitored by the Help Desk, and the Customer Satisfaction Survey).

Surrey

• Working in a team of three, providing first line support to 200 users throughout the business and 50 users on site.
• Logging on average 30-40 calls a day using Sunrise application and answering 90% of all calls in under one minute.
• Supporting software (comprising 60% of daily calls) such as Windows 2000 (Professional and Advanced) through to Windows XP, MS Office ’97 to 2000, Outlook ’97 to 2000, and Sage Accounts system.
• Providing off site support, which is administered via Remote Access software (Terminal Services, Remote Admin and Citrix) and supporting the user through to resolution.
• Providing basic administration on the Windows 2000 server, which includes the creation of accounts, password resetting and disabling of accounts.

Surrey

• A member of the Core Testing team, which comprised of 8 people who were all involved with the testing and implementation of the new BOSS system.
• Was also a member of the Internal I.T. team and assisted with non-administrative tasks when available, including the logging of all faults & the issuing of all reference numbers.
• Created an Internal Helpdesk for the BOSS Project using Access 2000 & VBA, which included a read-only back-end database for the use of all members of the Core & Functional testing teams – I also upgraded this Helpdesk.
• Logged on average 30 – 40 calls per day, of which all BOSS related issues were then escalated to the Project developers.
• All issues were logged & chased in accordance to strict SLA’s (e.g. Priority 1 issues were to be resolved by the project developers within 24 hours, Priority 2 issues were to be resolved by the project developers.
• Provided all reports & figures with regards to all Helpdesk issues

London, United Kingdom

• Worked in a team of four, providing first and second line (where possible) remote support for Databases and Data Warehousing applications.
• Logged on average of 10 calls a day using the internally created helpdesk application.
• Involved in issuing reference numbers to clients.
• Was involved with the implementation of all Helpdesk procedures in order to gain ISO9002 compliancy.
• Worked to strict SLA’s in accordance to ISO9002 regulations – jobs completed according to their priorities (e.g. Priority 1 issue to be resolved within 24 hours, Priority 2 issue to be resolved within 3 days etc. Also.
• Supported software such as Windows 2000 Professional, Windows NT Server, Cognos, MS Access 97 & 2000 (inc. VBA), SQL Server 7 (inc. Enterprise Manager & Query Analyser) & Goldmine (Administration), Access Accounts &.

London, United Kingdom

• Ensured the smooth running of the company MS Access 97 database
• Provided general I.T. support for users within the Subscriptions & Books departments (approximately 60 users)
• Provided internal support for all MS Office ’97 applications
• Analysed & amended any faults within the database
• Maintenance of up-to-date information onto the database
• Maintenance of information supplied on the company website

London, United Kingdom

• First line support for all in-house users (up to 1000 users)
• Maintenance of all internal EPOS hardware
• Ensuring that the end of day and start of day process ran successfully
• Provision of relevant daily and weekly financial reports to the Store Manager
• Training of staff on all store systems & the Sainsbury's Intranet (OASIS)

London, United Kingdom

• Assisted in the management of the Customer Services department
• Cash Handling procedures
• Health & Safety procedures

London, United Kingdom

• Ensured the smooth running of the Customer Services department by dealing with customer queries efficiently
• Cash Handling procedures.
• Supervision of all cashiers