Stuart Donovan Email & Phone Number

Ipswich, United Kingdom

Ipswich, United Kingdom

Managing 4 stores including people management in each store.Training new employees to ensure they are knowledgeable of each aspect of the business – including training on cash handling, betting and gaming knowledge, customer service, use of internal systems and company compliance measures.Supporting local recruitment and on boarding.Responsible for ensuring all stores are appropriately staffed, ensuring resource levels are appropriately balanced with cost effectiveness.Completing timesheets and processing employee hours into payroll system.Deliver exceptional customer service to all customers – building relationships with regular customer base and providing excellent customer service to passing custom and new customers.Providing guidance to team members on handling potential challenge and objections from customers.Implemented compliance procedures in each store regarding Health and Safety, being safe and secure in the workplace and duty of care towards customers.Organising in-store activities, ensuring stores have effective and relevant marketing in place to promote new gaming content and launch new over the counter products.Liaising with senior management regarding store profitability, competitiveness and overhead reports. I also complete analysis of profitable and non-profitable business and assess whether margins are meeting targets in the different product areas.Cash handling, ensuring that cash levels are appropriate to business demands and that cash dispersal and banking procedures are met by all staff members.

Ipswich, United Kingdom

Ipswich, United Kingdom

Advanced Gnvq, Business Studies

Education record