Stuart Dower Email & Phone Number

Birmingham, United Kingdom

Assisting the Service Manager to deliver the planned, responsive, void, and cyclical contracts ensuring they deliver value for money and high customer satisfaction.Monitoring annual renewal dates of the Landlords Annual Gas Safety Certificate, ensuring that the Landlords Gas Safety Record is completed for all properties on or before the anniversary date, and to liaise with colleagues in housing to take effective action when there are access issues.Efficiently and effectively monitor the, operational performance of BPS. Producing KPI information on overall, team and on an individual basis and to produce performance information as required.Develop KPI’s that measure performance at business and team level, and to produce analysis and reports to enable BPS to run efficiently and effectivelyAssist in the review of BPS policies and procedures on a regular basis and to re-engineer and update as required

Birmingham, United Kingdom

•Supported the business in a busy and demanding environment to ensure processes fell in line with business service level and compliance agreements•Provided accurate assessments of applicants’ employability by screening both UK and international applicants, utilising NARIC, and analysing their essay questions•Managed various in-house databases and various inbox for both recruiter and graduate queries•Worked to strict deadlines and kept informed on fluctuating vacancy information and status updates•Completed training records and conducted one to ones with team members•Designed and implemented training plans, maintaining daily workloads whilst running training sessions on an individual and group basis for learners•Discussed progress and objectives both whilst training and during critical care periods when the process had gone offshore•Ensuring that any errors or uncertainties were clarified and appropriately actioned •Processed candidate expenses, weekly BACs payments and monthly reconciliation processes•Managed on-line testing, dealing with technical issues, running and scoring psychometric paper based training on assessment days•Sourced availability of interviewers and room resources, contacting candidates to arrange interview slots and sending out confirmation details to candidates and interviewers•Processed offers and acceptances for graduates•Updated and maintained new joiner details on PeopleSoft prior to start dates•Assisted Team Leaders with interviews for temporary members of staff during peaks in work flows•Liaised with the screening department to ensure that all pre-employment screening checks had been completed and updated on the system•Utilised Adobe PDF creator to maintain and update editable PDF’s•Mentored new team members, conducting 1:1s on training development, designing and implementing new training process for new starters to ensure consistency across the team

Birmingham, United Kingdom

•Managed a small administration team, within a graphic design company, to support the Directors and the Business Development Manager to provide a high level of service to clients•Conducted a full range of administrative duties to ensure the smooth running of the team to include data inputting, filing, faxing, typing, scanning, photocopying and answering the telephone•Dealt with clients and suppliers to ensure products were received on time and that high levels of customer service were provided•Requested quotations from printers and supplies in line with client requirements•Provided clients and external partners with detailed quotations•Produced invoices for clients and liaised with the Finance Manager with regards to incoming invoices•Managed a small administration team conducting training, 1:1 s and return to work interviews