Responsible for Project Management, Consultancy and Testing Services, plus the lead on our response to client RFI and RFP exercises, acquisitions, internal change management, proposition development, IT delivery and our response to legislative change such as EU GDPR.

Led a multi disciplinary team based across three regions in the implementation of our largest, most complex and most sophisticated clients onto our flagship Lifelens platform. Responsible for defining the platform capabilities, leading the Information Technology and Change operational deliveries supporting the platform development, rationalising our delivery model and managing the financial impact of the implementation function.

Managing all aspects of the installation of large corporate clients, often on a bespoke basis and including IT development and configuration, production of communications materials, onboarding processes and relationship management.Development and oversight of the DC transition management approach adopted by the company and personally responible for the transition of our largest clients.

Using established management and process management techniques to work with all levels of management to improve organisational units and business processes. I have a particular expertise on the deployment of Lean management techniques in these areas