Stuart Fenemore Email & Phone Number

Milton Keynes, England, United Kingdom

Milton Keynes, United Kingdom

Investigating potential insurance fraud through investigation on current ongoing claims.

Working on the MOJ team to set up and process claims within the first 48 hours of reciept through to the end of the claim. concentrating on reduced settlement figure and fraud discovery.

Reviewing repairs of clients vehicles and chasing garages for repair times and delay periods.Contacting drivers to confirm circumstances of incidents and complete details of all involved.Setting claims up and Organising hire vehicles.Skills gainedEnhanced processing skillsEnhanced customer service skills

Controlling motor, commercial, property and travel claims from start to finish.Acting as a liaison between clients and their insurance companies.Ensuring that insurance companies act in the best interests of the insured client and assist with their lose.Skills gainedEnhanced customer services skillsIncreased processing skillsTelephony skills

Reviewing motor and public liability claims of logistics companiesContacting garages and hire companies to progress the claim as quickly and efficiently as possibleContacting third parties to discuss specific issues in the claim process and explaining these to the client and /or third party

Advising clients of repair times and review liability issuesContacting third party insurers and discussing possible settlement of claimsArranging claim forms and contacting solicitors to confirmSkills GainedTelephony skillsKnowledge of accident managementEnhanced customer service skills

Training new employees in procedures of business and customer contactDealing with possible complaints from customers in an effective and polite manor and resolving possible issues.Setting up schedules and floor plans to suit the run of business efficiently