Stuart Fitzpatrick Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Woolloongabba, Qld

Helpdesk through to Domain Administration and everything in between.

Onslow, Wa, 6710

Since joining Bechtel’s Wheatstone Project I have been working to support the ramp up of this new multi-billion dollar project. Here I am accountable for end user support including but not limited to:• Office 2010, including configuration issues and PST support for Outlook• Support a Windows 7 environment• Support VoIP telephony systems including Voicemail (Cisco unity based)• Troubleshoot networking issues for escalation• Supporting a camp wide GPON TV and phone system• Information gathering for escalation to specialised support teams (infrastructure, Security Ops, Network Ops)• Asset tracking• Image deployment• AD user group permissions (including creation of groups)• File and Print server support (securing folders, adding new printers, configuration and support of printers)• Access via 3G devices and VPN access and support• Mobile device support for iPhones and some Blackberries (email configuration & troubleshooting issues)• User migration to 2 factor authentication (RSA Tokens used as a second level of security for login authentication), support of user issues and deployment of new tokens as needed• Some support of Citrix based central applications

Fortitude Valley, Qld

Whilst working for Bechtel M&M was working with the Global Deployment Operations team. I was accountable for the following at Commercial Rd (one of the many buildings used by Bechtel M&M); working with users at their desk to resolve issues (ranging from network connectivity to troubleshooting outlook/office to ergonomic desk configurations), deploying PC equipment for new starters, software testing, imaging PC’s, asset management and meeting support (laptop connectivity, projector connectivity, and video and telephone conference setup). We also successfully ran a companywide migration from Windows XP to Window 7 (for my team this meant over 2000 users to migrate to new PC’s)I was also working with the networking infrastructure team to support our core networking systems and assist with new site setup (switch and router configurations, setting up new building and sites, troubleshooting issues). As an extension of this I am also familiar with Cisco Unified CM Administration and Cisco Unity Connection Administration (VoIP telephony systems for phones and voicemail)

Brisbane, Australia

Landmark Worldwide is a global educational enterprise committed to the fundamental principle that people have the possibility of success, fulfilment, and greatness. The ideas, insights and distinctions on which Landmarks courses are based and the results it has produced make Landmark a leader and innovator in the field of training and development.Course Supervisors are responsible for the successful delivery of their course. We work very closely with the facilitators to ensure the intentions of the program are met, we receive advanced training in the distinctions of which Landmark bases its courses so that we can coach and mentor participants in the programs. It is a requirement that we continually look to ourselves, taking our lives to the next level and developing ourselves in all areas, advanced coaching and mentoring is available so we can achieve this. Some of the duties undertaken on a typical course is;Team Management, Content Delivery, Event Management, Coaching, Mentoring, Scheduling, Training.

My duties on the Helpdesk Team at Firstmac are to provide general helpdesk support for Firstmac staff in Australia. Including network related issues, printer issues, software and hardware issues, troubleshoot Blackberries, mobile phones and NEC IP phones. To achieve this varied role my colleagues and I work as a team. My primary responsibilities included:• Working with users to resolve issues• Supporting a variety of software (listed below)• Setting up new users, modifying existing users, removing leaving staff’s access, maintaining Active Directory security groups• Maintaining Exchange Server for users mailboxes, public folders, permissions and distribution groups• Troubleshooting the Video Conference equipment• Network patching• Travelling to site and supporting these sites remotely• Maintaining the phone queue system and PABX (including VoIP handsets and softphones)• Maintaining the SQL data base, and making data corrections• Supporting PC hardware• Troubleshooting issues with the Citrix Thin Client, servers and published applications• Configuring windows desktops & laptops• Supporting software developed in house• Working with the banking software (Ultracs) to perform daily maintenance tasks• Support firewall applications like Mailmarshal & Webmarshal• Configure security cardsSoftware Used:Windows XP Pro, Windows 7 & Microsoft Server 2008 R2, Webmarshal, MailMarshal, Microsoft SQL, Citrix, Zeacom Desktop, Exchange Server 2007, Microsoft Office XP, 2007 & 2010, in house software applications, Office, Communicator 2007 R2, Windows XP Embedded, Windows XP Pro, Helpbox, Ultracs, Alteris.

Professional Master Coach, Life Coaching, Busness Develelpment

Activities and Societies: Coaching Modalities, Business Development, Personal Development, Leadership, Seminar Leading, Public Speaking.

Personal Development

Activities and Societies: Landmark Forum, Advanced Course, Self Expression and Leadership Program, Access to Power, Power to Create.

Diploma Of Computer Systems Technologies, Computer And Information Sciences And Support Services

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