Stuart Fletcher Email & Phone Number

Nottingham

Reviewing credit control systems and processes and advise of and implement changes.

Lincoln, United Kingdom

Investigating customer contract related issues. Taking over the ownership of the issue, liaise with the various departments within the company until the problem is resolved to the customer's complete satisfaction, keeping the customer aware of progress throughout the process. Ensure that the contractual service level agreements are met fully within agreed timescales. Managing the customer's expectations and providing a first class level of service. Identifying sales opportunities.Project Manage inter site relocation/collection of customer fleet of printers.Produce and provide volume reports and usage analysis'Focus on service delivery, customer retention and contract development within an established customer base.

Lincoln, United Kingdom

Managing a sales ledger of approximately 150 accounts with an average value of between £1m - £2m, responsible for maximising cash inwards and minimising risk and bad debt. I have successfully implemented systems and processes which have significantly improved payments from some of the more complex accounts and I have established good working relationships with key debtors. Designated departmental specialist for Legal and Insolvency issues responsible for continual review of policy and providing instruction and guidance for all Administration, Liquidation and other insolvency related issues. Selected member of the Collections Process Project team, formed to review current procedures, identify areas for improvement and implement changes. Managing ongoing “Customer Payment Method Conversion” project to persuade customers to commence payment by BACS or Direct Debit as opposed to cheques. Produce monthly updates for the major funders.

Nottingham

Assess and analyse the collectability of insolvent companies debt books and manage the debt collection process by either utilising the companies own sales ledger staff, by my own debt collection team or through sub contract credit controllers.Provide regular comprehensive and detailed progress reports to key stakeholders advising of all issues impacting on the collect out process and eventual outcome.