Stuart Frampton Email & Phone Number

Calgary, Alberta, Canada

Telecommunication Specialist (Network Specialist III) with 18 experience years currently engaged in a new section formalizing process, procedure and training for User Acceptance Training (UAT) in the current work environment. Centralizing documentation and training tools to ensure high level UAT test case creation, testing and seamless implementation.Interfacing between the Incident Management team and System Developers to assist with identifying potential enhancements opportunities as well as assisting in identifying automation opportunities.Strong technical expertise in telecommunications systems, network troubleshooting, incident management tools and technical documentation creation.

Calgary, Alberta, Canada

Telecommunications Incident Manager (Network Specialist III) with 17 years of experience in managing and performing triage of complex network incidents in a fast-paced telecommunication environment. Proven track record of successfully implementing effective incident response strategies, and ensuring minimal downtime. Implement effective internal communications and escalations. Strong technical expertise in telecommunications systems, network troubleshooting, and incident management tools.

Calgary, Alberta, Canada

Training and documentation for the Incident Management team. Interfacing between the Incident Management team and System Developers to assist with identifying enhancement opportunities and assist in developing automation opportunities.Strong technical expertise in telecommunications systems, network troubleshooting, incident management tools and technical documentation creation.

Calgary, Alberta, Canada

Monitoring and surveillance of the Bell West network. Troubleshooting of transport, switching PRI, data and DSLcircuits. Dispatching and escalation of network failures. Follow up testing/faulting as required.