Stuart Fraser Email & Phone Number

Leicester, England, United Kingdom

Having helped to make the LOPC a much loved place for visitors and staff to work, the slight shift in role will help me to spend a little more time dedicated to leading the future of and developing the strategy for growth of this amazing community asset.

Leicester, United Kingdom

Management of the Strategic direction, development and financial control of the East Midlands premier Outdoor Pursuit Centre. Supporting the Safeguarding and development of Childcare & Educational facilities for Primary & Secondary Education, Alternative Education, D of E provision, Paddle-sport, Climbing clubs & courses, Archery & Riffle Range.

National

Nottingham Area

Area Support Lead- Improve area availability performance from red to green for year-end, through the completion of store audits, support and coaching. Personal performance - Consistently rated as “succeeding” in every Annual & Half Year review, keeping a balanced approach and ensuring all KPI’s are consistently driven. Coaching and Mentoring – Developing the growth of new team leaders, deputy managers and mentoring graduate Store Manager’s through the Development Program.… Show more Area Support Lead- Improve area availability performance from red to green for year-end, through the completion of store audits, support and coaching. Personal performance - Consistently rated as “succeeding” in every Annual & Half Year review, keeping a balanced approach and ensuring all KPI’s are consistently driven. Coaching and Mentoring – Developing the growth of new team leaders, deputy managers and mentoring graduate Store Manager’s through the Development Program. Conducting colleague interviews, delivering inductions and mandatory skills training. Communication – Confident in the delivery of presentations at group manager meetings, bringing focus and enthusiasm to engage varying levels of management and colleagues, both internal and external to the Company, building foundations for achievement.Courage to Challenge – Challenging unrealistic budgets, recruitment margin, turnover and retention with sound statistical evidence. Negotiated more realistic & achievable new financial budgets with Regional Finance Manager & Area Manager.New Store Opening – Nottingham City Centre August 2011, achieved on all top line KPI figures for year end 2012, beating sales by 18% with profitability of over 35%, achieved with detailed management of all cost lines. Charity Support – Raising over £10,000 through innovative and creative fundraising events for nominated charities: coordinating a “by any means” transport challenge for Sports Relief on 2 separate years. Part of this contribution achieved the accolade of being invited to Africa to see how the money is spent on Comic Relief projects, an opportunity I passed on to a colleague in my store. Also climbed Kilimanjaro, as a personal challenge & also to raise money for Store’s Local Charity.2012 Outstanding Achievement Award – for the careful and sympathetic management of an extremely sensitive situation regarding the loss of a colleague. Show less

Secondment to position with responsibility for 18 Sainsbury's Local Stores, Derby / Nottingham & out to East Coast. Daily management of all aspects of the business management around KPI's. Conduct of audits on standards & adherence to company process.

A year working with this brand provided me with some great sales learning experiences!!KPI’s – Northampton Store, a Platinum Store within the group. Achieved growth in sales, managing a store profit of approximately £1.3m, resulting in the best compliance results the store had seen in years.Customer Grievances – Transformation of store reputation through the compassionate and effective handling of customer grievances.Employee Engagement – Coaching and mentoring of existing… Show more A year working with this brand provided me with some great sales learning experiences!!KPI’s – Northampton Store, a Platinum Store within the group. Achieved growth in sales, managing a store profit of approximately £1.3m, resulting in the best compliance results the store had seen in years.Customer Grievances – Transformation of store reputation through the compassionate and effective handling of customer grievances.Employee Engagement – Coaching and mentoring of existing staff to translate the importance of customer service through leading by example and challenging the store culture, delivering an improved high quality of service. Show less

Daily Management of all KPI's in store, focused around driving Sales, Labour and waste. Was involved in restructure of Company as the 2 fascia’s were broken up. Subsequently managed 3 Stores simultaneously & actioned multiple colleague redundancies over an 18 month period, until Kwik Save went into liquidation.

Multi-unit Management of both Retail & Forecourt SitesTop Performance Award – Managing the Head office site at Toddington, out-performed budget and sustained growth in retail sales.Employee Development - Mentored 12 people through NVQ Customer Service & NVQ Retail, 2 of whom completed Level 3 and 3 people to Level 2.Customer Service – Utilising and implementing the internationally acclaimed FISH philosophy of delivering excellent levels of customer service, coaching and… Show more Multi-unit Management of both Retail & Forecourt SitesTop Performance Award – Managing the Head office site at Toddington, out-performed budget and sustained growth in retail sales.Employee Development - Mentored 12 people through NVQ Customer Service & NVQ Retail, 2 of whom completed Level 3 and 3 people to Level 2.Customer Service – Utilising and implementing the internationally acclaimed FISH philosophy of delivering excellent levels of customer service, coaching and supporting the ongoing training.With Responsibility for one of the UK's largest volume forecourts, retailing over 1/2 million litres of fuel each week & generating sales of +£30m / year. Duty Management of Site included liaising for development of new concepts (incl. bring M&S Simply Foods & Ritazza Coffee to site) and Police development of ANPR technologies on site. Show less

Commissioning Editor for 12 International Business-to-Business publications with combined annual turnover of £3 million. Personal responsibility to source editorial content from industry leading figures, across multiple industries to support advertising.Demonstrating ability across multi-industry, the titles included:- Power Industry Development- Automotive Technology- World Pulp & Paper Technology- International Chemical Processing - Printing & Converting Technology