Stuart Garrison Email & Phone Number

Marlow, England, United Kingdom

Canary Wharf

Based At Nissan Motors Gb, Maple Cross, Rickmansworth

Uxbridge, Middlesex

South Harrow

Uxbridge, Middlesex

Managing multiple large accounts and being responsible for the daily running of major vehicle fleets by way of proactive monitoring. Meeting clients to discuss their needs and wants and liaising with sales force as front line problem solver and offering solutions within specific SLA's. Attending customer meetings with Corporate account managers/Credit Control and independently to resolve issues and offer support and training. Reconciling accounts, providing historic data, liaising with engineers and service managed clients to ensure SLA's are adhered to and customer issued resolved to satisfaction. While in this role I have gained NVQ level 3's in both Customer Service and Business Administration and have attended 'in house' courses in customer service and customer 'rescuing'.

Managing multiple large accounts and being responsible for the daily running of major vehicle fleets by way of proactive monitoring. Meeting clients to discuss their needs and wants and liaising with sales force as front line problem solver and offering solutions within specific SLA's. Attending customer meetings with Corporate account managers/Credit Control and independently to resolve issues and offer support and training. Reconciling accounts, providing historic data, liaising with engineers and service managed clients to ensure SLA's are adhered to and customer issued resolved to satisfaction. While in this role I have gained an NVQ level 3 in bothCustomer Service and Business Administration and have attended 'in house' courses in customer service and customer 'rescuing'.

Managing multiple large accounts and being responsible for the daily running of major vehicle fleets by way of proactive monitoring. Meeting clients to discuss their needs and wants and liaising with sales force as front line problem solver and offering solutions within specific SLA's. Attending customer meetings with Corporate account managers/Credit Control and independently to resolve issues and offer support and training. Reconciling accounts, providing historic data, liaising with engineers and service managed clients to ensure SLA's are adhered to and customer issued resolved to satisfaction. While in this role I have gained an NVQ level 3 in Customer service and have attended various courses in customer service and customer 'rescuing'.VAM (Vehicle Asset Management) Support Operator 2006 - 2007 Operating the Engineering support desk by providing first line support to the Tracker field based engineers. Liaising with engineers by seeing current service calls through to completion by updating in house systems with details of works carried out and commissioning 'VAM' products to ensure units are fully operational and available to clients on the Tracker VAM website. Completing documentation of service calls and filing of all engineer reports. Ownership of calls to completion and rebooking failed service visits.Service Support Operator 2005 - 2006Providing first line service support for 'VAM' (Vehicle Asset Management) and 'SVR' (Stolen Vehicle Recovery) customers. Offering the Tracker service, including logging and resolving calls from customers, offering Tracker web site assistance, diagnosing faults and owning the call to completion and arranging installations on both sides of the business.; for above agency - Contracted to TRACKER (UK) Ltd. customer services.

Internal call centre 2002 - 2004Directly manage 16 agents, ensuring store queries are answered correctly and within SLA. Responsible for measuring call quality, making improvements to team performance by developing and managing performance to ensure all KPI are achieved. Create and establish an environment of teamwork via team meetings, daily communication and networking. Ensuring all agents and fully trained and competent on all systems. Give presentations for new systems and coach agents through the change. Supervise and coach new starters from probationary period through to confirmation. Implementation of 'Buddy' scheme between call centre and traders. Liasing with traders to achieve satisfactory answers to store queries. Responsible for investigation and compiling reports for retail directors. Achieving excellence by ensuring knowledge is shared in a timely manner. When required, manage communications for the retail business as a whole, including writing and sending of contact messages.

Fielding and resolving calls from 500+ J.S. stores to enable them to run efficiently. Use of 14 computer systems at my disposal to investigate problems raised and offer advice accordingly. Escalating calls to my team leader and managers and to trading teams at Head Office, Holborn. Chasing trading teams to ensure calls are resolved within SLA.Return to full time education - see

Heathrow

Accurately cutting and editing movie & commercial negatives to a high standard including James Bond, all Disney animations and others such as the Wallace & Gromit series. Also trained in sound transfer from digital audio medium to VHS tapeVarious Local

and Director of my own security and building maintenance company.

Sports Science & Sports Massage

Btec, Sports Science

Education record

Qualified Level 2 in Sports Massage Therapy through the Fellowship of the Society of Massage Therapists. Completion of studies under Mr..