Stuart Gibbs Email & Phone Number

Zillmere

Brisbane, Queensland, Australia

Working on the business side of system integrations, governance, system administration and security for the new Crew Management system.

Auckland, New Zealand

Responsible for Amadeus Flight Management DBM and Business Rules for the Load Control project. Specilising in Autoload and Automation. Responsible and mentoring for all Security (Logon and Security Server), creating Roles and Permissions. Responsible for the determination of the printing solution using Amadeus printing solutions. Providing consultant and mentoring services for Load Control processes and procedures using Amadeus Flight Management.

Brisbane, Australia

Responsible for Amadeus Flight Management DBM and Business Rules. Responsible for Security (Logon and Security Server), creating Roles and Permissions. Expert in maintaining the Amadeus printing solution. Providing consultant services for Airport systems including the Sabre Reservations and DCS products.Consultant services for Load Control processes and procedures using Amadeus Flight Management particularly in the sphere of automation utilising Autoload to achieve a exception only based environment.Responsible for the integration of new airport system products and enhancements into the business.

Brisbane, Australia

Responsible for Amadeus Flight Management DBM and Business Rules for the Load Control project. Responsible for all Security (Logon and Security Server), creating Roles and Permissions. Responsible for the determination of the printing solution using Amadeus printing solutions. Providing consultant services for Load Control processes and procedures using Amadeus Flight Management.

London, United Kingdom

Responsible for ALTEA Suite Testing in preparation for FLY-CM cutover ensuring all back end server systems perform as expected.

• Provide Business Process, Procedure and Change Management Weight & Balance Consulting Services to British Airways for the introduction of the Amadeus ALTEA Flight Management system.• Set-Up and conduct regular business process meetings to ensure ALTEA Flight Management is ‘fit for purpose’ • Conduct Gap Analysis, System Specification review within the airline environment to ensure Flight Management is ‘fit for purpose’.• Conduct and manage Problem Tracking Report analysis.• Test system functionality after rectification of problems and issues.• Set-Up and conduct Business Validation Testing.• Advise on change in process and procedures with the introduction of Customer Management.• Check differences between BABS RTZ system and ALTEA New Gen systems to ensure any database differences are correctly managed. • Provide and conduct training for ALTEA Inventory, ALTEA Admin (Database and Business Rules) and ALTEA Flight Management.

Senior business consultant in all Airport Operations specializing in Weight and Balance (Load Control) set-up, Policy and Procedures, Rostering, Training and Load Control systems.

Manage on a shift basis the REX Network Operations Centre.

Key Responsibilities•Control over $10M in budget and 150 staff.•Manage third party contracts both internal and external.•Develop and Implement Key Performance Indicators.•Recommend and implement improvements to operational systems.•Maintain a working relationship with union organisations.Key Achievements•Commenced operation via third party contracts of three (3) Regionalised Lod Control Centres producing a saving of $3M/centre.•Implemented a new Weight and Balance system to provide a thirty (30%) percent gain in productivity•Designed and Implemented a Business Continuity Plan for the Regionalised Load Control Centres worldwide.

Key Responsibilities•Managed approximately one hundred Airport Managers, Customer Service Supervisors and Customer Service staff.•Negotiate and Manage third party ground handling contracts.•Design and Manage Key Performance Indicators.•Prepare Airport Capital, Operational and Manpower Budgets.Key Achievements•Designed and implemented procedures for measuring and reporting customer satisfaction in offshore airports, and utilising this information for improve customer service.•Project managed the changeover of third party ground handling agents•Managed continuos customer service improvements based on customer satisfaction surveys.•Project managed the opening of new airport destinations.•Designed and produced procedures for adhoc scheduling situations.

Key Responsibilities•Manage and provide solutions for Departure Control System problems•Designed, managed and produced the Field Support roster.•Manage Departure Control System database updates within safety guidelines.Key Achievements•Design, produce and train a training course for the transfer of Field Support functions to the Yield Operation group to streamline and provide twenty-four hour coverage.•Project managed the transfer of skills and functions to another group.

Key Responsibilities•Develop and enhance software applications for the changeover to one Reservations/Departure Control System.•Build aircraft engineering database.Key Achievements•Project managed, designed and implemented the first Qantas Regionalised Load Control Centre in Japan.•Designed, wrote and produced the Departure Control System Action Code Guide.

Key Responsibilities•Manage the safe operation of the Departure Control System•Update the Departure Control system databases when required.•Design, write and distribute System Modification Advise.•Manage system problems to ensure no flight disruptions.•Recommend system modification to improve airport productivity.Key Achievements•Implemented airport cutovers of International to Domestic check-in which provided a seamless product and service to all customers

Key Responsibilities•Manage, on a shift basis the operation of Sydney International Load Control.•Design, write and distribute new procedures•Plan following days operations.•In a team environment, design and implement new rosters on a schedule by schedule basisKey Achievements•Managed severe service disruptions with minimum staff on several occasions•Managed people issues without causing major disruption to the operation

Key Responsibilities•Manage on a shift basis the Qantas operations at Cairns Airport.•Attendance at various airport emergency procedure exercises.•Membership of various airport security committees.•Design, write, distribute and implement new procedures•Design and implement new rosters.Key Achievements•Interview and employ new staff after the abolition of the handling agent.•Project managed the amalgamation of two Load Control offices.•Designed and implement new procedures, processes and rosters.

•School Certificate

• Electrical Trade Certificate

Management Development Plan

• Managing In A Global Environment

• Finance For Non-Financial Managers, Finance