Overall Accountability for the service and delivery relationship with customers and internal teams across BT for complex managed contractsLeadership, development, and motivation of a matrix team of service and delivery colleagues across multiple contracts, creating a brilliant experience for our employees engaged on the aligned contracts and optimising performance of the teamEnsures delivery of contractual SLA performance, RFT Milestones in programmes and projects, resolves customer contractual issues and continually improves customer satisfactionDeliver the service and delivery vision and strategic direction within the region for aligned contractsOperates on complex customer contract and is responsible for building and enhancing a mutually beneficial customer relationship demonstrated in Customer Experience and Service and Delivery PerformanceResponsible for managing the BT service costs for own or teams managed contracts, which have dedicated resourcesTakes ownership of stakeholder management within BT, customer and third-party suppliersManages expectations and can negotiate mutually beneficial outcomes and resolve conflictInfluences business decisions and outcomes at senior to executive levelIdentifies opportunities to sell BT’s unique service and delivery capabilities that enhances the customer’s perception of BTManage customer relationships at CIO and Board levelInterprets and applies policiesAble to carry out tasks effectively, resolve customer complex service problems/issues, drive service improvements and escalate as necessarySeen as a credible leader by customer and BT stakeholdersSenior accountable decision-making authority for service and delivery with the customer and across the service and delivery life-cycle in BT including but not limited to; sign-on of new opportunities, the build and constructed outcomes through bid sign-off, delivery P&L and budget impacting decisions, in life service P&L and budget impacting decisions

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Safran has a global presence, with more than 95,000 employees and sales of 24.6 billion euros in 2019.Key Account Manager for EAME regionsCustomer satisfaction using NPS, Dashboards and RAILs (Rolling Action Item lists)Develop close and strong relationships with the customers at all levelsEnsure good communication, on time, relevant, reliable and clearEnsure all queries monitored, communicated and managed fully with customersDevelop a team working / partnership environment with the customerSales and negotiation Manage customer complaints, warranty and qualityObjection HandlingCustomer visits – both proactive and reactive in the UK / Europe / Middle East regionsQuarterly Business review meetings with customer management teamsPresentations to include company updates, customer satisfaction and planningProject management (Internal) – Augmented reality project

I recruited a range of temporary, permanent and contract jobs in the following areas across the UK:Total Facilities Management Hard services Facilities ManagersFacilities Co-ordinatorsFacilities AssistantsMulti skilled EngineersMobile maintenance ElectriciansMobile maintenance TechniciansStatic multi skilled EngineersSoft Services Facilities ManagersArea cleaning ManagersCleaning SupervisorsBack house Catering/facilities staffCleanersLandscape GardenersConciergeSecurity rolesHelp deskContract SupportConstruction Industry Assistant Site ManagersLabourersCarpentersPainter and DecoratorsElectricians Plumbers Fork lift truck driver CAD TechniciansGround workers

I personally specialised within the General Insurance Market, sourcing and networking with high calibre Insurance Professionals; Underwriters, Brokers, Account Executives / Handlers, Managers, Directors, Claims staff, Reinsurance and other Development Staff across a broad spectrum of insurance classes.

Client growth and retentionMember engagementMaintaining the David Lloyd Brand standardSales and marketing Conducting Personalise your exercise (PYE- Inductions)4-6 week reviewsTaster sessionsFitness coachLifestyle coachingHealthy Eating SeminarsBody MOTsSport specific Lose it Shape itFix itPosture correctionsStrength and conditioningCircuit trainerVIPR trainerBootcamp trainerSpin instructorBoxing sessionsSupervised GymCRB checked 16/01/14 (child and adult workforce gym instructor)I am First aid trainedEmergency responseSwimming pool 3rd editionSwimming pool testing trained

Built up a successful client baseI was selling 10 block sessions and 3 block sessionsI Conducted first time Inductions and fitness tests for new members.Conducted 6 week Reprogram’s for all Gym members.Sold services to members including Gait scan, silicon coach and Massage.Worked alongside Physiotherapists with clients conducting rehabilitation exercises.Conducted Bioage Tests and FMS tests via Kinesiocapture.Ran Summer Boot camps in the Wellington CBD area.Maintaining the general appearance of the club.Personal TrainerRehabilitation training-FMS,Kinesiocapture and gait scanCorporate clientelHIT CircuitsBootcampsNutritional adviceSport SpecificAthletic FitnessStrength and ConditioningPostural CorrectionsGeneral Well BeingQuality Of Life

Self employed Personal Trainer.Sales-Quick sales and large session sales.KPIs-Using the KPI scale to market and Improve businessClient Retention and GrowthRunning my own business in LondonOutdoor BootcampsBridal bootcampsSpinning instructorCircuitsGym based boxingSports supplementsNutritional advice

Surface picture supervisor- taking charge of the surface picture compilerSenior member of the Warfare department including conducting duties of a higher rank.Communications (NGS Comms Operator)Weapons Trained (SA80, Casco Baton 21, 30MM Cannon, GPMG and Mini Gun)Boarding party memberForce Protection Helicopter escape trainingRope access trainedAir 233 Rating (working with Helicopters)Disaster Relief TrainingEngineering Technician Weapons Engineer (2 Years)Engineering Foundation Modern ApprenticeshipHealth and Safety workplace Risk Assessor